Our vendor just received word back from Keycool with some concrete info. Right now, they expect to be able to ship out all of our cargo on 10/25. With transit time from their location being a week, our warehouse should be able to start fulfilling your orders close to a week after the original expected ship date.
We apologize that it's been so difficult for our vendor to reach Keycool for answers. Even with people slowly coming back from the National Holiday in China, we understand that a drop just cannot have this void of information. We have strongly emphasized this point to our vendor, that all of our drops require open and consistent communication from the manufacturer. They are now taking the necessary steps to ensure that this situation never arises again.
We also understand that the additional wait time is undesirable. If you prefer not to wait for your order and want to have it cancelled, please reach out via the "Contact Support" button in your transactions page. https://www.massdrop.com/transactions
Expect an update from us by the end of the day Pacific Time on 10/26 or sooner if something comes up.
Oct 18, 2015
A community member
Oct 20, 2015
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ArthurMIf someone cancels a black case with brown switches, let me know! Can't find this keyboard anywhere, would gladly pay for that so you don't have to ship it back ;)
We apologize that it's been so difficult for our vendor to reach Keycool for answers. Even with people slowly coming back from the National Holiday in China, we understand that a drop just cannot have this void of information. We have strongly emphasized this point to our vendor, that all of our drops require open and consistent communication from the manufacturer. They are now taking the necessary steps to ensure that this situation never arises again.
We also understand that the additional wait time is undesirable. If you prefer not to wait for your order and want to have it cancelled, please reach out via the "Contact Support" button in your transactions page. https://www.massdrop.com/transactions
Expect an update from us by the end of the day Pacific Time on 10/26 or sooner if something comes up.