Please contact us via email craftkeycap @ gmail. com
All Craftkey products are supported with free repair if it is the manufacturer's fault, in case you use it and the keycap and breaks your stem, please contact us via email to send the product back to them then We fix it for free for you. Don't worry.
We sell a lot keycaps, the case of stem fracture is quite little, but we have instructions for all customers, encourage customers to soak the product in hot water range 70-80 degrees. In about 3-5 minutes. Then remove dry and attach to the keyboard, and keep on the keyboard about 30p to fit according to your keyboard
We are currently replacing the new generation stem with better elasticity.we hope you understanding for us.Thank you so much