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Showing 1 of 182 conversations about:
JRock447
4
Dec 22, 2014
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Did anyone else not receive their box from the last drop? My tracking number says the package was delivered to Washington state even though my shipping address is Philadelphia, PA. I e-mailed support 3 days ago and received no response. Sent another e-mail today and no response yet.
Dec 22, 2014
PieBandit
13
Dec 22, 2014
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JRock447Same thing happened to me. I live in New Hampshire and it ended up in Washington. It appears they may have been returned to the sender, as it looks like that's where they shipped from? I filed a notice with USPS and Massdrop, but I haven't heard back yet. I was actually considering getting another, but not until I actually get the first one.
Dec 22, 2014
JRock447
4
Dec 22, 2014
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PieBanditThanks for the reply. It sounds like the same issue for me. Very disappointed with the customer service from MassDrop on this one.
Dec 22, 2014
PieBandit
13
Dec 22, 2014
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JRock447Actually, I just went through my emails. I backed two drops at roughly the same time, this one and the Boss Monster bundle. When that one shipped, I got an email notification that it had shipped. When this one shipped, I didn't get a notification email. Search your inbox for "Massdrop is shipping you a package"
Dec 22, 2014
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