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I have emailed customer support requesting a refund. I suggest you all do the same. If massdrop refuses call your credit card and explain that the comany isn't shiping the product and isn't communicating with you and request them to do a chargeback.
That has the potential to put a LOT of people in the precarious position of getting a refund illegitimately while their package might be in transit. They have said the packages have been shipped, yes, it's been a while, but I'd just sit and wait it out. What are you going to do if you do a chargeback and then it arrives? Are you going to call your credit card company to reverse the chargeback?
I'll be honest. It's been nearly a month since the drop ended, that's true, but if you can't float $87/box KNOWING that it can take some time to order through massdrop, should you really be spending the money at all?
Massdrop probably has quite a lot to lose if they were to screw an entire drop over, I believe they're working on it, and I think everyone should just wait it out a little longer. There were TWO holidays during this drop, stuff happens, and when was the last time you saw an LGS operating like a well-oiled machine?
(And no, I do not work for massdrop, I'm just trying to be level-headed about this whole thing)
Andy - it is not about whether one can afford the float or not. It is just frustrating to wait for something for almost a month when it can be had almost immediately elsewhere. To get something at a discount, it is not unreasonable to expect some small level of inconvenience, but this is crazy. They are providing very little information and whatever they provide looks like BS.
I bought this for my son and he is quite disappointed as I don't want to go buy another one and find i never get it from these guys and am chasing them up for refunds.
They do not even respond to the message i sent to support.
Any start up should understand their business before venturing into it. These guys should at least realize that their business is totally dependent on how satisfied they keep their user community. Unexpected situations will always arise in a business - it is how these are handled is what distinguishes a company. All they need to do is be more communicative. Regular email updates to all people who participated in the drop explaining that there was an issue and explaining the problem would help dramatically. Instead we have to keep checking the forum and going through discussions to try and figure out what is going on.
I like their business model, but clearly they are having logistics problems - which puts them at risk as a business. Someone will just come in and do it right. I have been a technology entrepreneur and am involved with startups - and i have seen this many times.
I agree with what you have said, and I think that massdrop is definitely going to lose some customers over this drop; I for one will probably use them again though. My main point I was trying to make was that issuing a chargeback when it's possible that your merchandise is on its way is quite possibly illegal.