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elimelendez
2201
Dec 22, 2015
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We have uploaded 90% of the tracking numbers. The vendor is still working on the last few. These should be uploaded and forwarded to customers by the middle of this week. We understand that this added wait time is undesirable. However the vendor has assured us that all orders have shipped. As said before the basic nature of their dispatching system has created a lag in the vendor's ability to access the tracking.
We understand that this added fulfillment time is frustrating. Moving forward we have decided to end our relationship with this particular vendor because of what happened in this drop. We have also added new checks and balance to vet vendors in order to avoid this happening in the future.
Thanks for your patience and expect an update from us on 12/24 or sooner if something comes up.
Dec 22, 2015
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