Click to view our Accessibility Statement or contact us with accessibility-related questions
A community member
Jun 27, 2015
So, Hassan, you're trying to tell us that the vendor didn't realize that the packages never shipped? And you want us to believe this? Someone is lying in my opinion and you should not ever deal with this seller again. And could everyone please stop saying: "we apologize for the inconvenience". It's not an "inconvenience" - someone screwed up and should take responsibility.
House
621
Jul 10, 2015
Every time I chat with an Amazon rep about a shipping issue. They all apologize before even finding out what was wrong with the shipment.
Cylvre
81
Jul 13, 2015
HouseIt's a very common customer service recovery procedure called the "AAA" method; Acknowledge, Apologize, and Act. Acknowledge the issue your customer is having, Apologize for what happened, and then Act to resolve it.