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Product Description
When you’re whipping up a new mix in the studio, it’s important that your masterpiece sounds accurate from start to finish. For a monitor that gives you accurate playback every time, go for the KRK Rokit 6 and never miss a beat Read More
I am in a bad situation. I received 2 of these monitors and one works. The second only the tweeter works.
Even though Massdrop says to contact the manufacturer, Gibson (owners of KRK) say they will NOT fix my brand new monitor unless I pay for the repair because Massdrop is not an official retailer.
What do I do here? Not happy. Here are Gibson's two responses:
First Response:
Massdrop is not authorized to sell KRK products, so please contact them regarding your issue. Items purchased from non-authorized dealers are not eligible for warranty coverage.
We refer non-warranty repairs to our network of authorized service centers, as we only perform warranty repairs at our manufacturer’s service facility. The service center can provide an estimate of repair costs after examining the speaker first-hand.
Please let us know the city and state of your residence so we can determine if there is a KRK authorized service provider in your area.
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Second Response:
Thanks for your reply. We do not participate in the Massdrop program, regardless of whatever their advertising copy suggests. We fully support products purchased through our authorized dealer network.
Products purchased from an non-authorized resellers do not qualify for warranty service. Your sole ‘warranty’ is whatever the reseller offers you directly.
If the reseller does not have a return/exchange policy, we have no other suggestion than to have the monitor evaluated as a non-warranty item at one of our authorized service centers.
Great news group! The vendor just confirmed that your orders are now on the way! Tracking has been uploaded to the transaction page. Please allow 24-48 hours for the page to reflect the latest status of your order.
If there’s anything else we can do to make your Massdrop experience better, feel free to contact us via “Contact Support” button in your transaction page: https://www.massdrop.com/transactions.
We're also on Instagram! We'd love to see the photos of drops you've received and you can do that by following @Massdrop and tagging your pictures #massdrop. https://instagram.com/massdrop
It's a go! The order for the KRK Rokit Powered 6 Monitor was placed just after the drop came to an end. Now our vendor will be working hard to prepare it for shipment to each of you.
As soon as we receive word from the vendor about the shipping schedule, we will update you all with that information.
Look forward to another update from us by the end of the day Pacific Time on 7/15 or earlier if anything comes up.
An exciting update! The vendor just confirmed that your orders are now on the way! Tracking has been uploaded to the transaction page. Please allow 24-48 hours for the page to reflect the latest status of your order.
If there’s anything else we can do to make your Massdrop experience better, feel free to contact us via “Contact Support” button in your transaction page: https://www.massdrop.com/transactions.
We're also on Instagram! We'd love to see the photos of drops you've received and you can do that by following @Massdrop and tagging your pictures #massdrop. https://instagram.com/massdrop
We bring more good news! Our vendor has informed us that they plan on shipping out orders on Wednesday. Once the orders have been shipped out, we will notify you all!
Expect an update from us by the end of the day Pacific Time on 5/22 or sooner if something comes up.
Great news group! We placed the order for the KRK Rokit Powered 6 Monitor shortly after the drop ended.
Our vendor will be preparing it for shipment.
The moment we receive confirmation regarding the shipping schedule from the vendor, we will provide you all with updated information.
Expect an update from us by the end of the day Pacific Time on 5/18 or sooner if something comes up.