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Lace Anchors (24-Pack)
Showing 1 of 254 conversations about:
Lace Anchors (24-Pack)
Morgan
2
Nov 14, 2013
Why hasn't this been advertised. I had NO IDEA that this would be handled by someone other than Massdrop which means I am interested in buying it. (Just did) You should definitely make this clear as this could yield more sales since some people refrain to buy from you because of bad rep when it comes to support.
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LaceAnchors
91
Lace Anchors
Nov 14, 2013
MorganHey Morgan, Thanks for your support in this drop! I think a big problem is people may not receive their lost packages and rather than contacting Massdrop support they post on the message boards. I frequent our message boards so I make sure anyone who posts on here gets taken care of. We also drop ship meaning once the drop ends we ship directly to you guys instead of us shipping to Massdrop and then Massdrop shipping to you. I think for the amount of shipments Massdrop makes, there is actually very little complaints especially if they are contacted. It's amazing how many packages get lost!
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Morgan
2
Nov 14, 2013
LaceAnchorsMy comment was in no way directed at you, I am sure you have great support considering you answered a question not even aimed directly towards you.
I just haven't participated in any drops since they so utterly failed in the QC of another drop, one where they sent the items themselves. They haven't addressed the issues or taken care of any replacements yet, and they have performed 2 more drops of the same item since then. Massdrop don't respond either, which is why I am glad that these are sent from you which makes it far more trustworthy.
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LaceAnchors
91
Lace Anchors
Nov 14, 2013
MorganGotcha. Well hopefully all will get sorted out. Yup I'm here for any questions or concerns. Thanks again for being part of this drop!
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