LAMY Dialog 2 Rollerball Pen Discussions | Drop

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Jun 20, 2015

I got mine today and upon unboxing I was deeply disappointed. Mine had a number of scratches and chips on the pen that made it looked like it was already used and abused by someone else. I'd rather have my money back and return what I got.

Jun 20, 2015

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Liz

1159

Jun 22, 2015

willvape4foodHi @willvape4food,
Sorry to hear that your Dialog 2 arrived in less-than-perfect condition! If you haven't already, please make sure to contact support by visiting the Transactions section under your account, and let them know about this issue.

Jun 22, 2015

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willvape4food

Jun 22, 2015

LizHi @Liz_M , I've tried last week and again this week and still no response.

Jun 22, 2015

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JonasHeineman

5987

Jun 30, 2015

willvape4foodHey @willvape4food -- I'm very sorry, we'll get on this. You should have gotten a reply by now, I am escalating this issue and will follow up to make sure that you get a response within 48 hours.
I'm sorry that it wasn't handled immediately, and appreciate you giving us a chance to follow up.

Jun 30, 2015

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