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theupandcomingcorey
Feb 6, 2015
Mine arrived with a decent sized scratch and a couple of small dings in it but for the price and being made in China I expected that. Figure i'll touch up the scratch with a stain marker. I imagine an exchange would take months if it's even possible.
theupandcomingcoreyHi @theupandcomingcorey,
I'm sorry to hear that, thanks for letting us know and being so understanding. Even though Massdrop tries to offer the best prices, we still expect to deliver goods in perfect condition.
Your best route is probably Levenger's info for Returns & Exchanges:
In the event you received an incorrect or damaged item, please call our Customer Care representatives at 800-544-0880 or click here to e-mail us at: orders@levenger.com, for instructions on returning and obtaining a replacement.
CANADIAN CUSTOMERS: In the event a refund of taxes is due because merchandise was returned, the customer authorizes Revenue Canada to forward to Levenger’s agent any approved refund of duties and taxes. Levenger will be solely responsible for refunding the customer’s duties and taxes.
INTERNATIONAL CUSTOMERS: Call 901-566-5771 for assistance on returns and exchanges. Monogrammed and personalized items and eBooks are not returnable.
http://www.levenger.com/users/ReturnExchange.aspx
It doesn't sound from your description like the box was damaged in transit, but if that is the case please let us know using the Customer Support Form: https://www.massdrop.com/support
I hope that helps and your pens are enjoying their new home, whatever you decide to do.
theupandcomingcorey
Feb 6, 2015
JonasHeinemanThanks for the info. Not a big deal. I'll touch it up and it won't be noticeable.