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Showing 1 of 778 conversations about:
Supermoist
89
Sep 17, 2014
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chris.gunadi
2
Sep 18, 2014
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SupermoistPerhaps its apples and oranges given the difference in cost and size, but Massdrop has allowed me to exchange products in the past (namely a pair of Beyerdynamic headphones who's right cup decided to quit working).
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So if there's bleed that you can't tolerate, or bad pixels, it absolutely has to be LG (and with 3 year warranty) that must honor that.
I think the LG contact just wasn't realizing that this is not a regular retailer you can take the product back to. Course this is just my .02 on the whole situation.
I really doubt Massdrop would take the monitor back even just to hand it off to LG, being like a middleman for you with LG. Doubt that's what will happen. It's gotta be LG directly.