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Showing 1 of 778 conversations about:
SlippingSand
2
Oct 17, 2014
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Wow, I just met the nicest LG rep possible - they're going to try and ship me a new one on advance, on rush order, so I can get it within the week. If they don't have it, they're going to refund it soon as they receive - emailed me labels to ship it back. Not sure how it's going for everyone else, but "CC" (not sure how she spells her name) was super helpful.
DecoyDrone
8
Oct 17, 2014
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SlippingSandSounds good, but why the refund? A big part of joining this drop was being on a commercial warranty... A refund is just an easy way out for LG.
Actionable_Mango
81
Oct 17, 2014
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DecoyDroneIf I'm understanding the thread correctly, the refund is occurring only because there is no stock for warranty replacements. If I lose (win?) the backlight-bleed lottery, I'll just wait for warranty stock to become available and make a claim at that time. I wouldn't want a refund--there's no other place selling these monitors at this price, at this time.
(Incidentally, LG should have had a reserve of stock for warranty replacements. Even Apple, which is notoriously short of supply on release dates, reserves stock for replacements.)
(Incidentally, LG should have had a reserve of stock for warranty replacements. Even Apple, which is notoriously short of supply on release dates, reserves stock for replacements.)
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