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Raoul_Duke
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Jun 1, 2018
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I received my 65" TV yesterday. The outside shipping box had some damage, something was obviously laid up against it in shipping and there was a small hole in it. The actual TV box was in good shape and there was no damage to the TV at all.
I am glad I was able to work from home the day of delivery as the UPS driver basically just dropped the box off and started to walk away, I asked him if I needed to sign anything and he said no. Would have been sitting on my porch for a few hours if I hadnt been at home.
The TV was in perfect condition and no issues with the screen, pixels, etc. Hopefully wont develop any of the issues other have mentioned below.
I was nervous about making such a large purchase initially, but can say I am very satisfied with the purchase.
Will leave a review rating after using the TV for about a week.
Edit: Forgot to mention, I received an email the week prior to it shipping about the warranty info.
Edit 2: The comment above reminded me, whoever is packing the outside box should definitely include more Styrofoam padding. I know the boxes have arrows pointing up, but the UPS drive unloaded it on its side to the street (not roughly) and then it was partially upside down on his dolly to the house. My outside box only had a single piece of foam on the top so wouldnt have done well if others had it upside down in shipment. The sides could also have used more packing as well, as I mentioned above that the sides were dented in pretty good. Not sure if Massdrop is packing the outside shipping box, but if so, they should definitely insulate them a bit more. Perhaps fill the sides with the Styrofoam curls or something and def add more to the top. Very glad the UPS people who handled mine weren't overly rough with it.
Anyways, to sum up..was a GREAT deal from Massdrop and have been extremely pleased with the TV so far. Just sounds like some people are having issues with the handling of the boxes in shipment that might need to be looked into.
Jun 1, 2018
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