Showing 1 of 127 conversations about:
SigmaX
12
Feb 15, 2017
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Thanks again for joining this drop! We have submitted the group's order with the vendor for the LZ A4 IEM and they are working hard to prepare it for shipment.As soon as the group's order is ready at the vendor's location, they will send the bulk shipment to our warehouse in New Jersey where our warehouse team will break it up into individual orders and ship them. The current estimated ship date from our warehouse is 2/15.We will keep the group updated throughout the fulfillment process. You can expect an update from us by the end of the day Pacific Time on 2/10.If you have any questions, please visit our Help Center (http://massdrop.com/helpcenter).

Today's the 15th and we still haven't received an update, or ship notification. Where's the info, Massdrop?
Feb 15, 2017
zoosmell
18
Feb 15, 2017
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Would be nice to have an update, especially given the price. Thankfully it's still just the day of though, and they already have some sort of track record given the previous drop. Also, don't think this is Massdrop's fault though, the ball is still in the seller's court atm.
Feb 15, 2017
SigmaX
12
Feb 15, 2017
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Point of fact is that we were promised an update e-mail on the 10th. We're 5 days past that date, and on the day of advertised shipment.
Feb 15, 2017
estajoe
17
Feb 16, 2017
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Been wondering the same thing. A little disappointing when we're all already waiting longer to purchase these on this website than we probably would somewhere else. Even if they don't have any news to report, at least fulfill your promise of an email to tell us that.
Feb 16, 2017
SigmaX
12
Feb 20, 2017
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I've had numerous (6) back-and-forths with Massdrop's customer service help desk over the issue. They refuse to supply a reason why neither e-mail was sent on time; and are acting as though a new e-mail with the same info (status update on X day, shipping expected on Y day) is good enough.
I can be sure this is the last time I'll use Massdrop. It's really not worth the often marginal savings, unknown delivery times, and poor customer service/communication.
Feb 20, 2017
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