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Showing 1 of 166 conversations about:
crphilipp
10
Aug 23, 2015
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So, what is the process of getting earphones repaired or replaced? One of the pair of earphones I have definitely needs to be repaired or replaced.
crphilipp
10
Aug 23, 2015
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shubh_metalheadI have done that, and I have submitted a request for help through the web form on mass drop, which in turn suggested I also mention it here. I am not sure if you have visited the Macaw website, www.macaw.cn - it is not setup to address repairs or returns.
shubh_metalhead
8
Aug 25, 2015
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crphilippYa I've visited, that's one ugly looking website! No option to change language. Anyway try this and see if it works support@macaw.cn. If not then probably you should contact massdrop.
kevinsyn
1
Aug 25, 2015
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shubh_metalheadMy pair arrived dead on arrival with the left earbud completely not working. Tried to e-mail support@macaw.cn and this is their response:
Dear you
User quality problems arise in the normal use condition, in the warranty period please contact with Massdrop, You buy the platform will provide after-sales service for you，maintenance and replacement.^_^
Hopefully massdrop will take care of the DOA as it seems macaw doesnt want to.
Dear you
User quality problems arise in the normal use condition, in the warranty period please contact with Massdrop, You buy the platform will provide after-sales service for you，maintenance and replacement.^_^
Hopefully massdrop will take care of the DOA as it seems macaw doesnt want to.
crphilipp
10
Aug 25, 2015
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kevinsynI just got that same email. This is very disappointing, I am hoping to hear from Massdrop on this.
ArthurM
2684
Aug 30, 2015
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kevinsynHi @kevinsyn,
We are sorry to hear that the IEMs you received aren't functioning. If you or anyone else is facing these types of difficulties, please reach out to our support team, and they will take care of you.
https://www.massdrop.com/support
-AM
We are sorry to hear that the IEMs you received aren't functioning. If you or anyone else is facing these types of difficulties, please reach out to our support team, and they will take care of you.
https://www.massdrop.com/support
-AM
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