Showing 1 of 59 conversations about:
ArthurM
2682
Apr 28, 2016
bookmark_border
Our order was shipped from China last week and should have arrived at our warehouse by now. Midway during transit, the tracking page stopped updating and hasn't shown any new activity since. We have been working with our courier to identify the issue, and there is currently a trace being put on our order. Until the trace is complete, we unfortunately can't provide a new estimated ship date. We will continue to work closely with our courier and check back in the moment we hear back.
We understand that the additional wait time is undesirable. If you prefer not to wait for your order and want to have it cancelled, please reach out via the "Contact Support" button in your transactions page. https://www.massdrop.com/transactions
Expect an update from us by the end of the day Pacific Time on 5/4 or sooner if something comes up.
Apr 28, 2016
View Full Discussion