Click to view our Accessibility Statement or contact us with accessibility-related questions
Showing 1 of 81 conversations about:
MadCan
3
May 6, 2013
bookmark_border
So its been roughly a month now... are you guys having trouble with your distributor to Canada?
A community member
0
May 8, 2013
bookmark_border
MadCanStill haven't seen mine either. I'm on the West coast tho, in BC.
Ricepanda
0
May 8, 2013
bookmark_border
My stuff arrived in Vancouver BC yesterday. $40ish on duties attached to the $254.80 initially (for three boxes)
Their distributor in Canada backed out, so they had to ship it from the states; which, in my opinion, totally warrants some kind of notice and option to back out of the deal, considering I just basically paid as much if not more than retail price for the boxes and got them nearly an entire month later.
It's a shitty situation that got worse and it definitely wasn't handled optimally. Massdrop lost money on shipping, I lost money on the deal and the only people to get anything was the god damn government collecting duties.
Mark
3186
Admin User
May 8, 2013
bookmark_border
RicepandaSend your receipt/bill for the duties to support@massdrop.com and we'll reimburse you for this. This is an absolutely huge exception to this deal. Duties are the responsibility of the buyers, and we warn people that we have no control over what a government decides to charge on a package (most Canadian packages seem to go through without problem, this is probably the exception versus the norm). You signed up for the deal, expecting it to ship from Canada, and expecting not to have to play the "duty lottery", therefore it's fair that you shouldn't be stuck with that bill. We'll take the hit on it.
Other international customers, and other Canadian customers signed up to non-M13 buys, this DOES NOT APPLY TO YOU.
Agreed Andy, overall this situation went from great, to bad, to worse. It's our business so we'll take the responsibility for it.
Mark
3186
Admin User
May 8, 2013
bookmark_border
MarkTLDR;
I can't stress enough to ALL INTERNATIONAL CUSTOMERS, you are responsible for paying your own duties.
(except this one really rare situation with this specific M13 buy)
Ricepanda
0
May 8, 2013
bookmark_border
MarkThanks for stepping up to bat for us. I am glad that you guys are willing to take an even bigger hit to satisfy customers.
Is there any specific subject line/information that we need to include in the email?
I agree that duties are totally a responsibility of the buyer, which was sort of the problem behind shipping it to us from the States after the Canadian supplier had backed out. At that point it was out of the buyer's control, which I hope people understand is the reason why this is an exception to the rule.
Once again, thanks. It's pretty rare for a groupbuy to have this much customer service behind it, which is one of the reasons why Massdrop is awesome. I seriously hope this doesn't sour you guys on working with Canadian suppliers in the future, because, well, duties suck.
Drop Refurbished
Like-new products you can trustDrop Rewards
Get $5 for every 500 points you earn! Learn more
Drop Keyboard Club
Become a member and expand your keycap collectionCollaborate With Us
For Brands & DesignersFollow Drop