...yeah that's fair. It's not necessarily clear that Discussions are not the place to get help. They are meant to be the place where people discuss the product, or let us know if there is something wrong with a live drop - not after shipment, when they are monitored less frequently (as we have about 150-175 new drops every month). Our ability to provide timely and accurate support without being able to reference your specific order info is minimal at best - all I can do is tell you to submit a help ticket, and if multiple people report the same issue then I can let our support teams know that it may be affecting part or all of the group. Sorry that we missed your issue here; for the best post-sale support, please submit a help ticket in My Transactions of your profile.