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Showing 1 of 36 conversations about:
skelm
7
Feb 19, 2017
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I got this Masrin offer "Maserin Atti Folding Knife" one of the screws fell out - and I have had no luck in finding a replacement. Emailed Maserin - no replies :( Any ideas on getting a replacement screw?
phixt
3
Jul 4, 2017
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skelmKind of discouraging to hear. I'd throw some Loctite Blue in there next time at the first sign of loose hardware. Considering the price of this knife, we already know the screws weren't custom made for this design - they were outsourced. If finding replacement screws from Maserin isn't an option, I'd head to a local hobby shop and hope for a helpful staff.
Georghai79
1
Mar 24, 2018
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skelmI have the same issue. Went to remove it from the pounch and one of the screws was missing. Very disappointed!! Hopefully, Massdrop will respond to my email.
Georghai79
1
Mar 28, 2018
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skelmContacted Massdrop regarding the missing screw and got the following ridiculous response:
It looks like this drop does not include a manufacturer's warranty, unfortunately. For products that do not have an included manufacturer's warranty, members have 30 days from the date of delivery to report an issue. After reviewing your transaction, it appears that the time-frame for reporting an issue has passed, which means we are not able to provide a replacement or facilitate a return. I apologize for the inconvenience. Please let us know if there is anything else we can help you with. ----------------------------- The screws should not fall out on a knife left in it's carrying case and only used four times since receiving it on February 13 and I reported the defect on March 24th.
It looks like this drop does not include a manufacturer's warranty, unfortunately. For products that do not have an included manufacturer's warranty, members have 30 days from the date of delivery to report an issue. After reviewing your transaction, it appears that the time-frame for reporting an issue has passed, which means we are not able to provide a replacement or facilitate a return. I apologize for the inconvenience. Please let us know if there is anything else we can help you with. ----------------------------- The screws should not fall out on a knife left in it's carrying case and only used four times since receiving it on February 13 and I reported the defect on March 24th.
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