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dwissehr
7
May 6, 2017
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First purchase on Massdrop. I bought one of each LED. One functions perfectly, the other is jacked up. Sometimes the light turns on by itself and the switch won't turn it off, sometimes the light won't come on at all. It is just not reliable and in my opinion defective, especially when compared to the performance of the light that functions perfectly. I have contacted Massdrop support two times about this issue and received no response. If I am screwed here this is a very poor transaction and will never ever purchase anything from Massdrop again. The lack of response is unacceptable in my opinion.
May 6, 2017
CEE_TEE
3355
May 6, 2017
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Hmmm, dwissehr...I see in our system that we replied on Wednesday and also yesterday morning (PST). They were trying to figure out which light you are having difficulties with. Could you take a look at your spam folder? Since this is your first purchase with us, your email might not know that we're a friendly yet. You should see a couple of replies from different people.
May 6, 2017
dwissehr
7
May 8, 2017
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My apologies. The support response was sent to spam for some reason, though the notification of this response wasn't. I have responded and marked as not spam. Again, my apologies.
May 8, 2017
CEE_TEE
3355
May 8, 2017
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No problem, glad we are in touch with you...
May 8, 2017
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