Showing 1 of 377 conversations about:
View Full Discussion
Well, I liked mine for a couple of days, very bright and satisfying. Then, this morning, it grew very warm during brief usage, and then turned itself off, apparently permanently. Opened a customer service request, but I thought it worth mentioning for those considering a future drop. Pretty disappointing.
To update, for those whom it might aid in decision-making -
The response from Massdrop was fast and friendly, offering a replacement to ship within 3 business days, or a full refund, as they had a few of the item still in stock. As I liked the flash quite a bit, I elected for the replacement, which shipped promptly this morning (the next day). For myself, this kind of customer service makes a big difference in my judgement of the situation. I will make a final update when I receive the replacement unit.
Glad to hear it, really appreciate you coming back to post about your experience.
I would like to add to this, my package for these lights was lost and i never received them. I contacted massdrop and they sent me another one the next day!
One final update, for those following the saga at home -
I received my replacement unit this weekend, in good working order, and am pleased to be reunited with my little brass light, which continues to impress. Customer service was thorough and polite through out, with tracking number provided, and staff check-in's to make sure I received said tracking number, as well as the new unit.
All told, I'm very pleased with the experience. Obviously, you hope to never have anything break, but given that's impossible, Massdrop did everything within their power to rectify the situation, in a quick and friendly manner, with no hassles or arguments. For myself, this gave me a greater degree of confidence, buying items on MD in the future.
TL;DR version - got new light fast and easy, works good.
Your customer service staff did an excellent job through out. Because you stood behind a $25 flashlight, I went and joined a drop for a $200 chair with confidence, so good on y'all.