Hey everyone,
Thank you for your interest in the CTRL keyboard. We're excited that, beginning on September 10th at 9:55 am PT, we now have 1,110 units on hand that ship in 2-3 business days.
We’ve put a lot of work in making the best tenkeyless keyboard on the market with features that aren’t usually found together (namely: Kaihua hotswap sockets, dual USB C connectors that function as a hub, RGB backlight, RGB bottomlight, QMK firmware and CNC uni-body design).
In addition, we’ve launched our QMK configurator with the aim of making customizing keyboards more accessible to everyone in the community: https://www.massdrop.com/mechanical-keyboards/configurator
Lastly, we’d like to address the color discrepancy issue experienced in the first run of this product. We want to assure all of you that the images now on the drop page are actual photos of the CTRL keyboard. These images accurately depict the final version of the keyboard and are what purchasers in this second run can expect to receive. All rendered images have been removed to clear up any potential confusion.
We’re excited to present the CTRL keyboard to you and look forward to hearing what you think. If you have any questions or feedback, please feel free to let us know.
9/10 EDIT:
Hi everyone,
Now that the first run of this drop is over and all of the units have been dispatched, we wanted to provide a post-drop update. The goal of this update is to give more transparency on the success and failure rates on this drop, along with clarity on what we're doing to resolve any issues that came up in this drop, especially as the CTRL is again available for purchase.
Stats:
search
-LED Issue/Switches Not Working/Color Render Issue: Based on current member details, there does not appear to be a systemic issue on this drop. Members who experienced/are experiencing an issue with any of the functions above function are either being issued refunds or full replacements. Our team is taking a closer look at problematic keyboards when they’re sent back in so we can assess them for any core issues.
-Missing Keycaps/Missing screws: Units missing parts are being replaced in full for all members who are experiencing this issue. We’ve taken steps to minimize this from occurring again and are looking into our processes to further minimize this issue.
-Damaged: While we conduct 100% QC checks at 3 different stages of the manufacturing process, damage during shipping does happen and, rarely, a few units may slip through the cracks. For those who receive damaged keyboards, our Community Support team would be glad to assist you in arranging a replacement.
As always, if you have experienced an issue with this drop and haven't already written in, please contact our Community Support team via your transactions page so we can help you out.
Thank you!
JaleesaGI ordered the K-Type on order MD-68590-3228243 and am wondering if I can refund it to get this instead. The keyboard hasn’t shipped so I believe that it is still possible
JaleesaGI messaged them a couple of days ago but there has still been no reply. So I came here hoping for one, as when the drop begins shipping it will be too late to get a refund.
JaleesaGHas each keyboard in this batch been individually checked to make sure there are no broken LEDs , and no missing / incorrect keycaps and stabilisers?
JaleesaGI bought 2 of these keyboards. Mine don't have anything that angles the back of the keyboard, as most keyboards do. I am attaching a picture to show what I am talking about. Mine seem to be missing this piece.
JX003Hi JX003: Yes, all CTRL keyboards are currently shipping in 2-3 business days. The total units sold is for the entire life of the drop (including the first run).
JaleesaGI dig that the renders have been updated to the actual chrome color for the future folks. Too bad y'all hoodwinked us early adopters at the last minute. It's the same dealio with the Senn HD58X changing the headband pad. I do like being part of the ones funding the project but I like getting what I actually funded for. Changes in development are always going to be a thing, but transparency is definitely the way to go otherwise you're just eating through your own logistics refunding people. My 2 cents.
JaleesaGCan I get a replacement keyboard? I received my keyboard recently and my F1 key doesn't register a keypress at all. Swapping the switches didn't help.
JaleesaGhi,
I would like to ask if it is possible to create a mechanical keyboard like this but in full size.. It will be nice to have a full size mechanical keyboard that look so dope like this one.
Thankyou!!!!
JaleesaGi ordered the barebones keyboard and it got shipped to the wrong address. i tried contacting support through my transaction email, but no one replied.
JaleesaGif you and your team are able to make this keyboard, it is possible to inform me HAHAHAHA so looking forward to the full size ctrl keyboard!!!!!!!
JaleesaGI ordered a keyboard, but my package said damaged. I have been trying contact support for a couple of days now, but I still haven't got a reply. Please contact me.
JaleesaGI've been trying to get ahold of Massdrop for two days regarding my keyboard arriving with multiple manufacturing defects. No one has gotten back to me though.
JaleesaGHello, your keyboard is really great!I have a strong desire to have it. Can I buy it in China?Or you can give me a purchase link, too. Thank you very much.
WuTongMrNope, the drop has already ended. Any remaining boards are exclusively being held for warranty purposes for people like me who received a defective board.
TikiTillmanLol, yeah. It's past 11am now, so I doubt I'll hear anything back from them today. At this point I'm hoping they don't get back to me too quickly. The longer gap will make the chargeback process a lot smoother with my bank.
JaleesaGJaleesa why don't you or any of massdrop members contact us, you all have pretty much gone invisible after the drop and aren't helping out the customers that are having issues with the products you guys sold...
JaleesaG@JaleesaG I just talked to Christian at support and she said keycaps were not forthcoming.
Specifically, I was told I would be given a partial refund. I would prefer the corrected keycap instead since it cost me $200 for the keyboard. What do I need to do to change a QWEPTY keyboard into a QWERTY keyboard?
JaleesaGChristian at support got back to me this afternoon, and I have a replacement board headed my way soon. This is the outcome I wanted all along. If there is anything wrong with the replacement, a refund will be fine. The point is that they actually tried in this case, that's what counts for me.
Thank you for your interest in the CTRL keyboard. We're excited that, beginning on September 10th at 9:55 am PT, we now have 1,110 units on hand that ship in 2-3 business days.
We’ve put a lot of work in making the best tenkeyless keyboard on the market with features that aren’t usually found together (namely: Kaihua hotswap sockets, dual USB C connectors that function as a hub, RGB backlight, RGB bottomlight, QMK firmware and CNC uni-body design).
In addition, we’ve launched our QMK configurator with the aim of making customizing keyboards more accessible to everyone in the community: https://www.massdrop.com/mechanical-keyboards/configurator
Lastly, we’d like to address the color discrepancy issue experienced in the first run of this product. We want to assure all of you that the images now on the drop page are actual photos of the CTRL keyboard. These images accurately depict the final version of the keyboard and are what purchasers in this second run can expect to receive. All rendered images have been removed to clear up any potential confusion.
We’re excited to present the CTRL keyboard to you and look forward to hearing what you think. If you have any questions or feedback, please feel free to let us know.
9/10 EDIT: Hi everyone,
Now that the first run of this drop is over and all of the units have been dispatched, we wanted to provide a post-drop update. The goal of this update is to give more transparency on the success and failure rates on this drop, along with clarity on what we're doing to resolve any issues that came up in this drop, especially as the CTRL is again available for purchase. Stats:
-LED Issue/Switches Not Working/Color Render Issue: Based on current member details, there does not appear to be a systemic issue on this drop. Members who experienced/are experiencing an issue with any of the functions above function are either being issued refunds or full replacements. Our team is taking a closer look at problematic keyboards when they’re sent back in so we can assess them for any core issues. -Missing Keycaps/Missing screws: Units missing parts are being replaced in full for all members who are experiencing this issue. We’ve taken steps to minimize this from occurring again and are looking into our processes to further minimize this issue. -Damaged: While we conduct 100% QC checks at 3 different stages of the manufacturing process, damage during shipping does happen and, rarely, a few units may slip through the cracks. For those who receive damaged keyboards, our Community Support team would be glad to assist you in arranging a replacement. As always, if you have experienced an issue with this drop and haven't already written in, please contact our Community Support team via your transactions page so we can help you out.
Thank you!