Ordered this about a year ago and was impressed by the sound quality and comfort, but recently the shaft that holds the cup onto the band broke. I looked online and there are no replacement parts available and little to no available customer service. Contacted Massdrop support almost 2 weeks ago and no answer. Great sound and comfort but not worth it if you're not going to be able to use them for a year. Would not recommend. Very disappointed since I liked other Drop products in the past and this one has basically ruined it for me due to the lack of support