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Kevin
5434
Outreach
May 29, 2019
Hey everyone, we're at the 28th of May and embarrassingly everything hasn't shipped yet. 10-20 boxes are going out every single day from the warehouse and I've been asking them to pick up the pace. They're on the other coast- our communications are somewhat limited. Apparently it's just taking time because the last boxes to go out are more time consuming to pack (they're quoting me 30-60 minutes of labor per box). I've gotten authorization to give people a $10 credit to their account if you don't have tracking as of May 28th (today). In addition, if you're tired of waiting you're welcome to cancel your box. I sincerely apologize for the delay and will continue to advocate to get these out the door asap. On a somewhat funny note, I just got my box at the end of last week. I bought one because I wanted to go through the experience with everyone and see how it feels. I got 32" pants that don't fit, and I share in your clothing disappointment. 100% unexpectedly (and I assure you, completely randomly), I ended up with a DJI Phantom drone in my box. I have no interest in getting a prize from the pool so I'll use it as a giveaway as per my other post here: https://drop.com/buy/massdrop-mega-mystery-box/talk/2425776 I won't be doing the drawing until after people have had sufficient time to receive their boxes. Lastly, despite the cluster with the last 20% of boxes being late (and dragging on forever), this has been far more successful than we would have imagined. People are, overall, very happy with the experience and I'm having talks internally with setting up something in the future with similar elements to this. It absolutely can't be the same (we don't have inventory left to liquidate, and the dollar-value we gave out here in these boxes was bonkers), but it looks like there's an appetite for mysterious curated boxes of cool stuff. I'll share more details with you once we have them.
karms
7
May 29, 2019
KevinThanks for staying on top of this, Kevin. I'm one of the unlucky few still waiting patiently on my tracking notification. It's been kinda great (and kinda terrible - c'mon people, the hostility and contempt was pretty uncalled for) keeping up with the posts as people have received theirs. Definitely an interesting experience!
Heavyboxer
380
May 29, 2019
KevinShould anyone cancel, and I'm sure some will, please release it back to the public for purchase again. I am sure I'm not the only one that would be interested in getting more mystery boxes!
SquEdgy
2
May 29, 2019
KevinGlad to see an update... However, the frustration is still setting in on my April 26th purchase date. Hoping to see the ship notification soon. Anyhow, thanks for the update again!
eesparza
195
May 29, 2019
KevinThanks for the update. How can we claim the $10 account credit? I haven't received a shipping update and it's now the 29th. I've contacted the Support team twice with not enough information, just that my box would ship soon but no real ETA. Thanks!!
EnsuingRequiem
83
May 29, 2019
eesparzaI received my notification ON the 28th (~4pm CST), the hype has been renewed.
KevlarBond
28
May 29, 2019
eesparzaI was told yesterday by Mariah D. in customer service that there was no credit or consideration being offered in her reply to my request for an update. Perhaps the policy is lagging and I think an arbitrary $10 credit is ridiculous, perhaps it will come as a mail in rebate...if so, be sure to put it in the box. The whole fulfillment became dodgy in the end. As customers, we are willing to gamble on the products but not on the process. There is an appetite for Drop's curated-products but there isn't an appetite for random fulfillment or sketchy altitude-influenced-stuffing-algorithms that create classes of customers. Net..net, you did some brand damage on this Drop. Good idea, horrible and damaging execution. (Aside, I think everyone has been really cool about the delays and I didn't read any nasties on Discord or here...just concerned customers expressing this discontent). Ordered $250 $240 on April 26 and nothing yet. Im pretty convinced that most people who got screwed are in the class of $250 April 26 Order

(Edited)
CofLSilk
4
May 29, 2019
KevinWill we need to take individual action to get the credit if only part of our order has shipped?
IceZ
25
May 29, 2019
KevinKevin Thank you for the update. I am one of the unlucky ones thus far with no shipping notification. Will we just get a $10 dollar credit in our account for future purchases or a refund on our original payment method? Pretty cool that you got a Phantom and nice of you to give it away. KevlarBond hmm I wonder if there is some kind of trend to that. $250 box and I ordered on April 26th as well, no shipping notification yet.
(Edited)
KnightHasen
23
May 29, 2019
KevinI still don't have tracking information, when can I expect the $10 credit?
Kevin
5434
Outreach
May 29, 2019
KevinCredits will be applied to accounts by 5/30. Once again, very manual process because we have to sort through the partially-sent orders and get them as well. Annnnndd, getting yelled at by the warehouse.. "Kevin, you realize that you want us to send a Kayak to this person in their box".... So.. to those of you joking about IT COULD BE A BOAT? Spoiler alert, one lucky person is about to get this in their "mystery box" https://drop.com/buy/advanced-elements-firefly-inflatable-kayak
KevlarBond
28
May 29, 2019
IceZ Ive decided to give my $10 credit to a charity, Im going to start with this charity wayyyy up here on my shelf...if ...I...can ....reach it...nah, i'll keep it.
(Edited)
IceZ
25
May 29, 2019
KevinO man I just got my shipping confirmation. I wonder if I'm getting a boat!?!?
Blacksunn
75
May 29, 2019
KevinWoW a DJI drone!!! VERY lucky!!! Gratz! Anxiously but patiently awaiting my $250 box! :)
YeahitsDucky
3
May 30, 2019
KevinThank you for the update Kevin! After a few unsuccessful back and forths with the support team (same issue as Eesparza), my package finally shipped today. Only one went out and it’s a mere 4 pounds. I bought the $250 drop on the weeeee hours of the 27th, so it does appear to me that there was an order fulfillment issue that worked the newer orders first along with $100 dollar boxes. My first email response from support on the 22nd stated the inventory had already been set aside for shipping, however it wasn’t boxed. My second one on the 24th said it was finishing up shipping prep and should ship first thing this week. I’ve been in customer service since I was 15 and have always worked via the ‘under promise and over deliver’ rule. Hopefully the next time the blind drop happens, that is the going motto.
(Edited)
eesparza
195
May 30, 2019
YeahitsDuckyI feel you, my friend. I also had a back and forth with the support team. Today was my 3rd email regarding this order with no real reassuring answer. I got the exact same responses as you. I also got the shipping notification earlier today. Even though I told them that I was going to be out of the country for a couple of weeks and didn't care muchAat least got the $10 account credit (I think, haven't placed any new order yet). And the UPS shipping details show a 5.2lb box so pretty sure I won't get the inflatable kayak, haha. And now I need to pay an extra $5 to UPS to have it delivered on another date and while I agree that the weight has nothing to do with the contents value, I feel underwhelmed on how my particular circumstance was handled by Drop, even though I asked if they could expedite it (crickets on background). So it'll be more than 2 weeks from now until I can see the contents of my box but for now I feel disappointed ;-(
YeahitsDucky
3
May 30, 2019
eesparzaEXACTLY the same situation here, as I’ll be out of town the 2nd through the 10th of June. If it’s stolen off my porch, don’t know how UPS will insure a package of untold worth. However, if it’s a 4 pound box of socks, hopefully it’s in the thief’s size.
caswallan
3
May 30, 2019
IceZI'm waiting still but ordered $100 box not $250
SquEdgy
2
May 30, 2019
caswallanHere's to hoping we get any value at this point
JmyJyats
23
May 30, 2019
KevinHope it's me, i live on a lake and both our kayaks were stolen last year 🤞
Novoron
13
May 30, 2019
Kevini got my shipping notification on the 25th. but now its delayed. so .. might have it by the end of next week hopefully. 21.6 pounds its been a lot of long waiting for a lot of people. massdrop or "drop" has never let me down so far, i have faith they are shipping these as fast as they can.
IceZ
25
May 30, 2019
caswallanSorry to hear that Caswallan. Hopefully good things come to those who wait?
Kevin
5434
Outreach
May 31, 2019
KevinCredits coming tomorrow, this was my fault; I didn't get the request submitted in time today.
m0ro
132
May 31, 2019
YeahitsDuckyYou can tell UPS to hold it or deliver to one of their locations for pickup.
3ogus
17
May 31, 2019
m0roYou can do that through UPS My Choice @ UPS.com
Zer0EFX
0
May 31, 2019
CofLSilk@Kevin I'd like to know as well. Ordered on April 28th and no updates so far. Looking forward to it though!
chilofthehorn
213
May 31, 2019
KevinHey Kevin, Thanks for the update! It is very much appreciated. 🤩 Maybe I missed this in some other post, but I was wondering if you would be able to answer these questions. 🤔 What percentage of those who ordered are still waiting to be shipped? (As of today 5/31) What is the breakdown of those boxes ($100 vs. $250 boxes)? Just one of those $250 boxes that is waiting greatly with anticipation for our shipping number. 😅 Thanks Much!
theonug
273
Jun 2, 2019
KevinKevin: Just curious, I think you mentioned something about a few extra special high end items in one of your messages. I was wondering if I missed the list if there was one? Thanks.
caswallan
3
Jun 2, 2019
Kevindid they forget about me?? lol No shipping notice yet. I can't wait till I get it though! The anticipation is killing me!
Hozay
1
Jun 2, 2019
KevinWhere my $10 bucks
heponwana
9
Jun 3, 2019
KevinI still haven't received a shipment notification nor any notification of the $10 credit. Should I have received some communication regarding the credit or is there something I'm missing (besides my $100 box)? What percent of us are still stuck on "Order placed with the vendor"?
BrewKnell
1
Jun 4, 2019
heponwanaSammmme here.
Call_Me_Al
11
Jun 4, 2019
KevinWanted to check in, Kevin. We're still looking at eventually getting these boxes sent out, right? It's hard to know how many people are still waiting on shipping labels like me, along with any kind of time frame. I'm estimating numbers due to some orders with multiple packages- but with 1,500 sold on the item's page, and 80% sent out already we're looking at ~300 orders still waiting to be filled as of your original 80/20 message. Averaging the 10-20 per day into 15, it'll take 20 days to ship 300 orders. Looking at 3 weeks to ship the remaining orders, and how it's been a few weeks already; the number of remaining orders should be in the double digits, right?
Call_Me_Al
11
Jun 4, 2019
Call_Me_AlLo and behold, 10 minutes later I've got a tracking number. Hooray!
caswallan
3
Jun 5, 2019
Call_Me_AlLucky!! still waiting... :)
caswallanI'm looking at our dispatch records and it looks like 47 boxes still haven't shipped. They're all partially packed and they're playing hide and seek for the last few items that need to be found for them. I've authorized them, where appropriate, to replace a missing item (if they've spent 30 minutes trying to find it, and still can't find it) with an item of greater value from one of the other unpaid-for boxes (there's about 21 of those). We're on the final stretch of this logistics nightmare. I'm gonna be frank with you, I'm seeing the reports come in, and one of the boxes cost us $82 of labor to find + pack it. We definitely didn't forecast this long-tail of logistics issues correctly here (and certainly didn't feel it early on in the packing process). Also, before some of you freak out, the "can't find the product, lets replace it" doesn't effect any of the high-priced (say > $200) items. Those are all kept under lock+key in a secure location. It's literally "The manifest says I need to find this $16 ballpoint pen and put it in the box, but the pen isn't on the shelf where the computer says it is, I guess I need to look around for it."
heponwanaI see a $10 credit applied to your account. If you try to order any product it should apply it to the total.
caswallan
3
Jun 5, 2019
KevinThank you soo much for the update it is greatly appreciated!!
heponwana
9
Jun 5, 2019
KevinThanks for the update and keeping us all updated with this!
Blacksunn
75
Jun 5, 2019
KevinThanks for the update Kevin, The 47 remaining boxes are they a mix of the $100/$250's? or all $250's?
qlutch
3
Jun 5, 2019
KevinWhere do I see my credits? I only got my tracking information on the June 4th.
jrmiv
5
Jun 5, 2019
BlacksunnI have a $100 that hasn't been shipped yet
Shupe21
0
Jun 5, 2019
Kevin
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heponwana
9
Jun 5, 2019
BlacksunnThey're a mix. I'm waiting on a $100 box.
Lostwaffels
1
Jun 5, 2019
KevinSo my box was amazing. M220 Blue Akg headset that feels nice on my head, some fit socks a Hubsan FPV x4 desire that i flew last night a little bit ( amazing experience), some pretty cool/ sharp looking scissors, a titanium bottle opener/whistle key chain and a dry erase notebook. I also got a keyboard by apt 108 keys acrylic white with some pretty rgb's it feels alright to use but it seems to have come pre beaten up, theres a crack in the acrylic where you plug the cable into the board. Overall though this was super worth the 100 dollars it cost (the drone alone made the box) :D
Hozay
1
Jun 6, 2019
KevinYup not a bad haul but not a good one either next time hitting the $250 if they do this again
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chilofthehorn
213
Jun 6, 2019
Kevin 👈 Part of the "Elite 47" ! Can't wait to see what I end up getting!
MinhP
2
Jun 7, 2019
KevinMine finally shipped and it says i’m getting two packages at 11.4lb and 16.5lb. I’m a bit scared lol
MinhPGood luck!
Blacksunn
75
Jun 7, 2019
KevinWelp, Just got tracking on my $250 box. Only 11.4lbs... Should be an interesting Monday when it arrives. :o
theonug
273
Jun 8, 2019
Kevin
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, My only complaint is that the pair of Kinera H3 in ear monitors were used. The nice cable they came with is all gross and dirty and the silver plated wire was already tarnished around the ear loops and the chest area from sweat and there was wax in the monitor tips. Grosssss. lol
(Edited)
Blacksunn
75
Jun 8, 2019
theonugNasty....
theonug
273
Jun 8, 2019
BlacksunnI have many sets of ciem's and the silver eventually tarnishes on it's own but this is from Cologne Abuse. But whats really gross is when the plastic on the cable starts to degrade because people wear so much cologne or hair products it dissolves the the plastic into a gross gooey mess. Blechhh.
heponwana
9
Jun 8, 2019
heponwanaFinally have tracking on a 7 pound $100 box due next Friday.
jrmiv
5
Jun 10, 2019
Kevin@Kevin Still waiting for a tracking number on a 4/26 order. Sitting at 45+ days before shipping confirmation
caswallan
3
Jun 10, 2019
jrmivSame here
Zer0EFX
0
Jun 10, 2019
KevinHey Kevin! Any updates on orders that were made on 4/28? Also should the $10 credit be listed anywhere? I don't I had gotten it. Thanks!
YeahitsDucky
3
Jun 10, 2019
eesparzaHopefully your package was better than mine. Only got one box, only one shipping notification, only this came. For the $250 dollar box.
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eesparza
195
Jun 10, 2019
YeahitsDuckyC'mon....that just can't be my friend...you definitely need to contact Support!!
Prosector
0
Jun 11, 2019
KevinGot my $250 box yesterday. Overall very happy. Most of the clothing (except for the extra small bikini underwear) fit someone in the family.
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Zer0EFX
0
Jun 11, 2019
Zer0EFXJust got the shipping notice for 2 boxes!
caswallan
3
Jun 13, 2019
KevinI got my box(es) and I am VERY happy with everything that I got with one exception. I got one of the tops to the sit/stand desk. I remember reading that there was something going to be done about it. What do I need to do? Thanks for your help!
eesparza
195
Jun 13, 2019
caswallanGet in touch with Support. According to Kevin, that should not have happened! Good luck!
eesparza
195
Jun 15, 2019
eesparzaMy box just arrived. Pretty disappointed. Pretty sure it was just leftovers. It had nothing to do with being on the top shelves as other people received the same stuff a month ago!!
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heponwana
9
Jun 15, 2019
KevinFinally got my $100 box. Too small of running shoes, but got a leather belt and socks that actually fit, some Tin HiFi IEMs, a Magic The Gathering oversized mouse pad (don't need but can gift), really nice fabric shears, a leather bound journal in a canvas bag, and whatever a Mooer Micro 8 Power Supply is. Overall, not the most amazing of hauls, but this was fun nonetheless.
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andypak01
430
Jun 18, 2019
Kevin$100 box 1 Only keeping kitchen knife. All others will be give sways or will put up on trade
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andypak01
430
Jun 18, 2019
Kevin$100 box 2 no keepers. All will be gifted or traded.
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andypak01
430
Jun 18, 2019
KevinLast box $250 no keepers but it was a solid box. Gave away the laptop to a friend’s 6 year old boy starting coding class. He is very happy with it. It is fitting for a little boy with RGB lights every where. I never got why gaming computers have to look so childish. It found rightful owner. I will gift others or trade
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