Totally agree here. I love my O2 and I'm not gonna stop using it and Ill definitely be modding the heck out of it. I wish I'd known the kits were in the pipeline earlier though.
That being said, Massdrop. You guys have got to communicate better. So many updates get lost in the sea of things here, the Fc660m case drop is literally pages upon pages of people asking if it'll fit the Fc660c (that case i'm looking forward to, as i'm typing on one right now), the Noppoo drop was just constantly people asking where stuff was, the knife drops are full of people asking why you won't ship to their country (which I get it, eventually the confiscations just get too much, and it's not worth it anymore, but EXPLAIN that somewhere in the description. PLEASE)
There's a lot that goes on in the discussions that never gets emailed out and is hard to find. There really needs to be separate "drop updates" from discussion (though seeing you guys actually talk and show your excitement for some of the stuff you're doing is very very cool). Just providing easy access to that information, even if it's "There's a strike going on and stuff got delayed" or "For some weird reason, 90% of the supplying company staff turned into marmosets. We're having to source new people to work for them" will help a lot. The planck drop has already seen some massive pitfalls, but regular updates with upfront information from Jack (even if they're just "Things are shipping! haha!") have even dampened the issue with the cases not getting done until December and such.
Additionally, if it's something that's being manufactured and completed by you, make that apparent graphically or when people checkout or something. MAKE THAT STAND OUT. You guys are doing group buys on unique one of a kind products with some very cool partners and projects, which is REALLY AWESOME. You need to make it stand out that you're the ones selling and managing this, not another company who's just gonna hand you the product and you reship. Handling the entire process on your own is much harder, and it means that delays and stuff happen, but if people go in with the mindset that you're doing it on the fly FOR THEM, the "hey, this is gonna take another week!" thing isn't so bad. It tempers their expectations a bit.
I'd also like to say thanks to both Alex and Will (I'm hoping I'm remembering names right). You both have provided stellar updates and really stepped up on several occasions. Hats off to both of you as dealing with angry crowds is both difficult and can be flat out draining.
All in all, I want to see Massdrop do well. So many cool projects, tech, designs, and other stuff can come through here, Little guys with cool ideas can get their product out to people, and it'd be really cool to see this continue happening, there's just some really rough edges you guys need to sand down and refine to make this work so much better.