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Showing 1 of 191 conversations about:
Muck_Fachine
15
Jan 17, 2016
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sooo my dac wont work on my pc at all any suggestions?
Jan 17, 2016
twentyfourfifty
0
Jan 17, 2016
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Muck_FachineElaborate
Jan 17, 2016
Muck_Fachine
15
Jan 17, 2016
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twentyfourfiftywhen i plug my dac into my pc it says unknown device, and when i run the windows trouble shooter it give me this code "Windows has stopped this device because it has reported problems. (Code 43)"
Jan 17, 2016
gravatos
39
Jan 17, 2016
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Muck_FachineGoogle it and go through the suggested fixes. Code 43 means that windows is goofing and cant identify it.
Jan 17, 2016
Muck_Fachine
15
Jan 17, 2016
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gravatosi did, none of the "fixes" ive found worked, everybody says its driver issues, but its driverless, and also when i plug it in to my pc it says drivers cant be installed, i think that my device is defective, because when my pc does recognise it ( which is about 30% of the time) it wont load the drivers and actually work
Jan 17, 2016
gravatos
39
Jan 17, 2016
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Muck_Fachinecan you outline all of what you tried? maybe there is more you can do. Ive never had any issues with it on linux, or windows though.
Jan 17, 2016
Muck_Fachine
15
Jan 17, 2016
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gravatosok so ive tried to trouble shoot it, ive tried to update the drivers, ive uninstalled and reinstalled it (in windows), ive tried to unplug it wait 30 seconds and plug it back in, ive tried different cables, ive tried doing a combination of all these things and restarting my computer afterwards, ive tried using different usb ports. im pretty sure ive tried everything
Jan 17, 2016
niceguy_HKG
8
Jan 18, 2016
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Muck_Fachine1. try your device on your friend's PC, you can find out your device is out of order or not.
2. Re-intall the window 7 OS .
3. Good luck.
Jan 18, 2016
Muck_Fachine
15
Jan 18, 2016
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niceguy_HKGok i tried it on my friends pc, and it worked 1 out of the 5 times i tried, and im not going to reinstall my os to get something that should work out of the box to work thats dumb, i dont wanna loose all my footage, school and work shit
Jan 18, 2016
awesterner
0
Jan 18, 2016
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Muck_FachineIf you feel the unit is defective, contact JDS Labs. It is my understanding they are pretty good about repair or replacement. While the failure rate is pretty low, about half a percent, it is not nonexistent.
Jan 18, 2016
Muck_Fachine
15
Jan 18, 2016
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awesternerwho is jds labs? i thought it was made by massdrop? anyways, how do i contact them?
Jan 18, 2016
Tibblewinkles
27
Jan 18, 2016
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Muck_FachineJDS Labs is an audio equipment company that deals with mainly portable audiphile equipment. They have their own website, though I'm unsure if I am allowed to link on this discussion. If you type jdslabs on google, it'll be the top search result..
Jan 18, 2016
lvince95
248
Jan 18, 2016
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TibblewinklesWhy would he contact JDS Labs when his ODAC is manufactured by Massdrop? JDS Labs makes their own ODAC. If you bought it from them, then you contact them if you have issues.
But yours is from Massdrop, and I seriously don't know why people are asking you to contact JDS. I really can't understand why.
Jan 18, 2016
Tibblewinkles
27
Jan 18, 2016
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lvince95I gave information on who JDS is, and I do not see how that is in any way asking anyone to contact another company.
Just because I point at a street andsay "This is Oxford Street" doesn't mean that you are obligated to walk down it.
Jan 18, 2016
Tibblewinkles
27
Jan 18, 2016
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lvince95Secondly. Massdrop is, essentially, a distribution centre, not a manufacturer. They are responsible for placing bulk orders from other companies so that we get these items on a "bulk price". It's explained on their "How it works" page.
Quoting the page itself
"Massdrop contacts the vendor directly on behalf of the group."
Jan 18, 2016
lvince95
248
Jan 18, 2016
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TibblewinklesUmm, I'm pretty sure I know how MD works. They did not disclose the 'manufacturer' and labelled this product as 'Massdrop Objective DAC' which means they are essentially branding this product as theirs. A company doesn't just simply associate their name with a product for only 'distribution'. Manufacture of this product is obviously handled by MD, whether it is through a 3rd party manufacturer or themselves. The bottom line is that this is their product and they are responsible for it.
Other products where they go through other manufacturers and act purely as distributors will not have 'Massdrop' in their titles, while collaborations would have something like 'Manufacturer X Massdrop' when it's a joint effort. Warranties in these cases will be handled differently. But for this case, the warranty for 'Massdrop ODAC' will be handled by Massdrop and only Massdrop alone.
Putting their name in the product is essentially branding this product as theirs. This is not explained in the 'How it works' page but you would know this if you know how MD and distributors work or how businesses work in general.
EDIT: If you want the most basic, elementary example to understand this since you don't, you can look at Amazon for example. They are basically a distribution center, where they distribute an sell products manufactured by other companies to customers. Do they brand these products with their own name? Of course not, that would be ridiculous. You wouldn't see products like 'Amazon Objective DAC' or 'Amazon iPhone 6' because they are not involved in manufacturing and only distribute these products.
Now, just look at the Amazon Basics product line. They obviously are involved with the manufacture of the Amazon Basics line, and either own the manufacturer or manufacture it themselves. Branding these products with their own name means that it is their product and that they are responsible for it. So any warranties, etc. would be handled by them.
This is actually a fairly simple and basic concept about business. You can't just simply associate your company name to a product you distribute, that is not how the world works my friend.
Jan 18, 2016
Tibblewinkles
27
Jan 18, 2016
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lvince95The purpose of the conversation at large, seems to be one that you're misunderstanding, and have interjected in assumption of warranty.
The beginning of the conversation looked into how to solve "Tech issues", which is not something in which MassDrop is capable of. When the name of JDS is mentioned and asked by someone else (I.E: not you) I provided information on how to find them.
Repeat: I did not say "Go talk to them", as you seem to have read from twisting my words around.
I provided more information on JDS because they have a known track record of providing troubleshooting, and tech support towards fixing issues with ODACS. It would be pointless to replace an ODAC through warranty just to realise that the PC itself is the issue, would it?
Jan 18, 2016
lvince95
248
Jan 18, 2016
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TibblewinklesIf he wants to ask JDS, he can certainly do so but it would not be JDS's responsibility. I'm quite sure that their tech support is geared towards their customers, but they could help him out if they want to I guess, no harm trying. But that's not the point anymore, its basically up to JDS if they want to help him out.
I'm not even talking about that anymore in my previous reply anyway, I'm just trying to tell you that Massdrop is not just a distributor as you seem to think. That's it, plain and simple. I'm not twisting your words around, you clearly said that MD is essentially a distributor, not a manufacturer, and I'm telling you otherwise.
I don't think there's a misunderstanding. It all comes down to the fact that for some reason, you seem to think MD is still just a distributor even though they branded this product as their own. Let's not continue this conversation anymore as you're trying to shift the focus when all I talked about in my previous reply was regarding your comment starting with 'Secondly, MD is just a distributor'.
Good day sir.
Jan 18, 2016
newbieforever
2
Mar 2, 2016
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TibblewinklesI think my experience might settle things once and for all. Like you, I thought MD was purely a distributor. Naturally, I assumed that technical matters would be handled by the manufacturer (ie: JDS). Thinking such, I emailed them directly for a simple question I had about the product. This was their reply:
"Sorry, JDS Labs has neither supplied nor endorsed Massdrop since 2014. All 2015 O2 and ODAC assemblies from Massdrop are Chinese assemblies and we have no specific knowledge of their design choices."
So there you go. I emailed MassDrop regarding this (mostly to express my dismay but also to get some direction in case i encountered problems with the unit) but have yet to get a reply. To repeat, this is not a "JDS Labs ODAC Rev B" as I had previously thought but rather a "Massdrop ODAC Rev B". Not really sure if everyone else was aware of this but I just thought I'd put it out there.
If anyone has both MassDrop and JDS versions (or know of others who have the JDS version), maybe you could A/B the two? How does what we have compare to "the real thing"?
Mar 2, 2016
Muck_Fachine
15
Mar 2, 2016
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newbieforevermassdrop sent me to jds labs too when i had a tech issue, and jds labs said the same thing to me, i had to lie to them and trick them into helping me (they did a good job helping me and we got it to work) but still, isnt it shitty of massdrop not to offer any real support? like all they did was send me a return label and they told me to ship it back.
Mar 2, 2016
newbieforever
2
Mar 2, 2016
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Muck_FachineYup, it sucks. To be honest, I really thought I was buying from JDS (through MassDrop). Good thing mine's working (for now). I just hope MassDrop stayed true to the design (and components) of the "real" ODAC Rev B when they had it manufactured. Otherwise, we basically just bought ourselves a "generic" China made DAC.
Mar 2, 2016
newbieforever
2
Mar 2, 2016
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Muck_FachineBy the way, how does yours sound? Mine isn't performing as well as I had hoped. Bass is a bit off (muddy) and the overall sound was unbalanced (mids were ok but highs were a bit too forward and unnatural). Quite unlike the reviews I read (though they were for the JDS version). Used an old JDS Labs O2 amp and my trusty Beyerdynamic DT150. Sounded even worse with my Grado SR325is. Used the RCA outputs of the DAC though (RCA to 3.5mm). Will try again tonight with a shorter 3.5mm to 3.5mm cable.
Mar 2, 2016
awesterner
0
Mar 2, 2016
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newbieforeverthanks for the heads up. mine makes weird little noises in between songs, but otherwise seems to function great. HOWEVER, I feel deceived. I ASSUMED this was a JDS Labs product since you can get the board from them for 100 dollars without enclosure and 150 with enclosure, not sure how massdrop justifies us paying 30 dollars less for a Chinese clone. That seems shady at best.
Mar 2, 2016
newbieforever
2
Mar 2, 2016
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awesternerMy sentiments exactly! I emailed MassDrop regarding this last friday (Feb 26) and asked them to clear up the issue on this thread but haven't heard from them yet. Really feels like I bought a knock off ( which can be had for much less than the drop price).
Mar 2, 2016
newbieforever
2
Mar 2, 2016
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awesternerOne of my biggest concerns regarding this is that what if MassDrop (or its manufacturer) decided to replace even just one component? Wouldn't it jeopardize how the entire thing performs? I recently had a technician upgrade a couple of capacitors in my amp. To my ears, it had an impact on the sound. What if the same was done in this case? Chinese manufacturers are notorious for downgrading components in order to cut costs. Is MassDrop even equipped to implement the quality control measures needed to ensure the integrity of these units?
Mar 2, 2016
Muck_Fachine
15
Mar 2, 2016
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newbieforeverfrom what i can hear mine sounds great
Mar 2, 2016
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