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Oddiophile
9
Jul 24, 2018
My stock cable is a lemon. The right earphone isn’t working - how can I exchange the cable.. massdrop support hasn’t replied yet
flintrock
29
Jul 30, 2018
OddiophileMassdrop won't give you the answer that you want. They only tell you that they are not responsible for it.
Oddiophile
9
Jul 30, 2018
flintrockCredit where due: they did reply and presented me with three options to resolve the matter.
CEE_TEE
3481
Jul 31, 2018
flintrockHi flintrock, We are responsible for the cable...
Glad to hear that you were taken care of, Oddiophile!
flintrock
29
Jul 31, 2018
CEE_TEEHey cee_tee got a question for you. What is the warranty from massdrop if an item is broken or malfunction within three months period of time.
CEE_TEE
3481
Sep 23, 2018
flintrockPlease open a support ticket with Customer Service from the Transaction section of your profile drop down menu...
flintrock
29
Sep 25, 2018
CEE_TEEYou are still giving me a spin around and not the answer as usual. Why bother after such a long time. Not what we customers expect as an answer.
CEE_TEE
3481
Sep 25, 2018
flintrockHey flintrock, Sorry if I was not clear...the warranty is one year. 3 months is less than one year. If you create a ticket from your order in Transactions, you will be taken care of.
Oddiophile
9
Sep 25, 2018
CEE_TEEHi Cee_Tee,
Is there any way I can order the tips that came along with the MD PU IEMs? I lost the double flange pair I loved the most.
CEE_TEE
3481
Sep 25, 2018
OddiophileHi Oddiophile, At the moment we don't sell any of the tips individually. If we ever did sell the tips we would probably need to sell one accessory pack that contains all the accessories. When I was in Japan, I picked up some Acoustune AET06 Double Flange Eartips that are pretty nice. (Hmmm, they don't seem to be easily available though, I did some searching for you in case you needed a replacement.)
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