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variancelog
4
Aug 4, 2018
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I just received my Massdrop Plus IEMs, and they sound great so far. However there seems to be a problem with pinging in the right driver shell. It's not the normal low pitched microphonic rumblings that I'm used to, but a higher pitched ping from inside the shell itself just like the sound a wonky mechanical keyboard switch makes. It's noticeable when touching the shell when it's in my ear, very noticeable when tapping the shell, and to a lesser extent it pings alongside cable microphonics. The left side doesn't ping, it only makes the normal low pitched microphonic sounds. Is this something I should contact support about, or is this pinging normal? I couldn't find anything about a ping sound in iem shells when I searched for it, and it seems like an issue because it's only on one side. Thanks.
Aug 4, 2018
variancelog
4
Aug 18, 2018
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Turns out this was a defect in the right driver. I discussed with a member of the engineering support team who was very helpful and able to resolve things for me.
Aug 18, 2018
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