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Showing 1 of 417 conversations about:
halc
14
Jun 6, 2019
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WARNING!
The quality of the shells is not up to snuff. My right one broke after 3 months of use in normal daily usage of just inserting and taking away from my head, stored inside a soft case.
I suspect that the plastic resin used in the 3D printing is not very strong. My left IEM shell broke when inserting the tip into my ear canal, so very little force was applied.
I definitely would NOT buy these again, unless they've retooled the shell and upped the warranty to 2 years. There are just way more sturdy and proven reliable alternatives at this price range.
Don't get me wrong, I like the sound quality, but reliability for everyday use is not good enough.
YMMV.
TorreszKam
13
Jun 12, 2019
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halcI suffer from the same thing too. My left side is broke and i have totally no idea why. Anyway, do they offer replacement for your broken piece?
halc
14
Jun 12, 2019
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TorreszKamNo. I had bought the IEMs earlier, but only used them this year for 3 months. My warranty is no longer valid.
CAL_08
62
Jun 21, 2019
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TorreszKamThese do come with a 1 year warranty so I'd check back with massdrop about your options assuming your still within that time period.
TorreszKam
13
Jun 27, 2019
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CAL_08will keep you update on my situation here, had contacted massdrop but pending for reply. Bought it 8 months ago.
TorreszKam
13
Aug 27, 2019
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CAL_08confirmed yesterday that i am entitled for a refund and they cant provide me a replacement but prepaid in massdrop instead.
TorreszKam
13
Sep 9, 2019
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halci misunderstood their words, they issue a full refund to my original payment method instead.
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