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Showing 1 of 417 conversations about:
sirkuttin
145
Dec 10, 2018
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sirkuttinI had a discussion with Massdrop support, they say this is not a parameter covered by warranty. What I have been told is that color/discolorization is not an important aspect of an IEM. Even though they make it a point in the description of the product what color it is, it seems like the color doesn't matter. By these standards, the IEMs could turn pink after a week and you are out of luck.
sirkuttin
145
Jan 20, 2019
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cwelton17Sorry but this is not true. I actually had my Ebony Fostex hinge break after a couple months and they wee more than helpful for that. I just don't fully love that the discolorization doesn't have any warranty.
I talked with support and they were very stern on this but still very helpful.
(Edited)
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