Showing 1 of 5238 reviews about:
See More Reviews
Right ear cup driver is now vibrating too much and makes an annoying shaking sound in almost any song with some bass on it. Only lasted for 6 months. IDK how the hell to get a replacement, big oof. It only happens on the right driver; i tested it with multiple sources, and also did a test on Mono audio on them. Someone pls help
Is there some sort of customer support here that can help with that, or Sennheiser themselves might be able to replace/repair them?
One suggestion I would recommend is to look up a YouTube video on how to remove the pads. Do this and lightly clean the area under the pads. DO NOT fiddle with the drivers. You can possibly try to use a can of compressed air and just remove whatever debris that may be in there. Some people get tiny hairs caught up in there and that can, believe it or not, degrade the sound. Do not spray the air directly at the drivers either, imagine how counterproductive that would be. You want the debris out, so blow far enough away and at an angle. Hopefully this is your problem and that helps. I have done this myself to clean my 650's and I have no issues. Be gentle take your time and hope that helps. If not I would be very aggressive about getting some sort of customer support to repair them. Good luck and hope that helps.
Reference link on pad removal. https://youtu.be/djSBArQ3v_Y
Hey. Thanks for the advice, though I'm not sure if it's actually any debris. The vibration is rough and it doesn't seem to be any trash. I'm pretty sure I blew them out using them too loud and using too much bass while messing around in FL Studio. And maybe doing a DIY couod void my warranty. I contacted Massdrop and they offered either a full refund, or a new unit sent out and I'll send mine back to them. What shall i do?
Without question send back and have them send you a new pair. Dont do a refund and lose out on them. Fyi pad removal is not exactly a diy or mod so don't let anyone tell you different. The pads are made to be removed easily and Sennheiser sells replacement pads for cases like that guys in the vid. The tiniest hairs from your head, even after a haircut etc. could slip in there and build up over time causing the same troubling sound. Watch the video I shared, he actually had the same issue himself. Nonetheless sacrifice a little time without them and return for a new replacement.
Sounds awesome. You learn something nee everyday. Thansk for the help!
You're welcome. Oh and btw, try to use a closed back reference monitor in the studio. Something a little less heart breaking if you have to mod or replace but works well enough to monitor properly. Something like the Audio-Technica M50x's might be a good set to take chances on. They get crappy reviews sometimes by bandwagon haters but they are actually quite good and commonly used in studious.