Massdrop x Sennheiser HD 6XX Headphones Reviews | Drop

Free Standard Shipping in the US on orders over $99

Showing 1 of 6936 reviews about:

Massdrop x Sennheiser HD 6XX Headphones

Audiophile

FULL DISCUSSION

Sumitt

Jan 17, 2022

Verified Buyer

STAY AWAY FROM DROP (Not a headphones review)

This review for DROP support not for the actual headphones since i never got to listen to them. Drop support is pretty bad, so on 3rd jan 2022 i received my 6xx from UPS, there was a huge 90$ customs charge on my package, after opening the package i was shocked, the headphone box was ripped apart like a monkey opened the box, there was UPS tape all over it, i contacted drop regarding this issue the same day, next day i received an from Mathew from Drop asking me to check the headphones for any damage, i checked it, there was no damage but there were few fingerprints on it, after cleaning them off and plugged into my pc and Boom the headphones did not worked, i thought there must be some plug issues, i rechecked everything, tried on multiple devices but no luck, it was a DOA. On 5th Jan 2022 i mailed Mathew and told him that its dead and headphones are not working. On 6th Jan 2022 i received an email from Mathew that he is starting a return and replacement for the 6XX, he is said he is getting the return started and he will let me know once everything is set. On 8th Jan 2022 i sent an email to Mathew to gen an update, after 2 days on 10th Jan 2022 he sent me an email that my address is too long for them to create a return, i dont know why it took them 4 days to find out that my address is too long, anyways i told them they can not remove anything from my address because thats what my address and it can cause issue for finding my address if they remove something, i asked him what the solution now, received no response, I waited. On 14th Jan 2022 i sent him an email to get an update, still no response. Today is 17th Jan 2022 and still i have not received any response nor any solution, i paid a total of 180$ + 90$ customs for a dead headphone and now my money is stuck, i already bought a HD650 from a local store since i could not wait more for a replacement, hopefully they will read my review and help me with the refund.

Recommends this product? No

Was this helpful?