Click to view our Accessibility Statement or contact us with accessibility-related questions
Showing 1 of 7817 conversations about:
CX19
1
Sep 27, 2017
bookmark_border
I own a pair of HD 6XX though not through this account. It seems that my left driver is faulty. At the sub bass frequency it rattles and distorts noticeable from 20-100Hz~ I have then reassured that the distortion is not from my source by swapping the left right channels and it seems only the left driver has this issue. Who should I approach with this issue? I have contacted my local Sennheiser service centre ( Pantrade Malaysia) and they say it is from a "non-authorized dealer" and ignored me after. Then I tried my luck on Sennheiser's site by filling up a contact form here "https://en-us.sennheiser.com/contact-center" and there is no response. Is there any other ways to resolve this issue?
Cokeman
1971
Sep 27, 2017
bookmark_border
CX19You aren't going to get help from Sennheiser living in Malaysia. Sennheiser is not allowed to sell to any part of Asia, so as far as they are concerned you shouldn't have it. Only thing you can do at this point is buy a replacement driver.
http://headphonespares.sennheiser.co.uk/hifi-tv-headphones/hd-650
CX19
1
Sep 30, 2017
bookmark_border
Cokeman
1971
Sep 30, 2017
bookmark_border
CX19Sorry, I meant to say that these are not allowed to be sold to Asia. Hence why on this drop you were not able to purchase them if you lived in Asia.
Related Products
Drop Refurbished
Like-new products you can trustDrop Rewards
Get $5 for every 500 points you earn! Learn more
Drop Keyboard Club
Become a member and expand your keycap collectionCollaborate With Us
For Brands & DesignersFollow Drop