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This is my first ever order out side of the EU so this whole process just really confused me. I thought that DHL will handle the whole process (Dealing with the value-added tax, customs tax etc), but no, instead its handled to another company owned by the state, and state clerks, even though are "offical" they are the slowest etc.
What I don't understand now...DHL tracking stopped at my home city (Budapest) "arrival at destination country - end of tracking delivery shortly". Until yesterday, I thought Dhl will handle everything, but like I sad a few words ago, they wont. The greatest thing is that the state post office told me, that the package wasnt even left germany yet. :D wuuut?
Since the headphone order been made on december, I not going to freak out for a few week more till they finally deliver it.
If we can belive to Dhl, my package is around 7 km away from my house as the crow flies. Nice.
A small price to pay for Universal Healthcare!
I'm in more or less the same situation as you. I'm living in Romania, btw :D. Here, the procedure is for me to get to my customs office and pay the import taxes and the VAT since we've ordered them outside of the EU. Only after I've done that can I actually have the pair in my hands. It won't get them delivered to my doorstep.
According the DHL my pair has arrived in Romania and was handed over to the national post company. The tracking number can now be used with the Post's tracking system. I expect them to arrive in my town sometimes this week. Please make sure you aren't in the same situation . If you know for a fact that they have arrived you might also need to get to the customs office to pick them up after paying the taxes
Hello! What do you know about warranty in Romania? Would you have to send them to the US if they malfunction? Or is the warranty valid in Romania?
I'm pretty sure I'd have to send them back to the US. I don't think they go trough the usual Sennheiser warranty service. My first action would be to get in touch with someone from Massdrop and figure things out if such a situation would occur.
How much were VAT + import taxes? Actually how much was total in RON (headphones+taxes)? Thanks.
Hi :). I haven't actually picked them up yet. They just arrived this morning and I am so hyped. Unfortunately I can't pick them up today because the customs office schedule is short and I am at work till the end of the day, haha. But I will go and pick them up first thing on Monday. After I have them in my hands I will come back to you and give you the exact amount. The VAT in Romania is 19% and you also have to pay the import tax which is 1% for headphones(TARIC CODE : 8518309590 for the EU) . So I estimate between 150 -200 RON in taxes.
I'll come back to you as soon as I have more info
Thanks. If by any chance you want to sell them, do let me know, I'm in Romania :) Cheers.
Hi, sir. No way do I intend to sell them. Even if I am going to replace them in the future with something better, I will still keep them as collectibles. They are one of a kind!
Now to the more interesting details. The pickup costs.
I did pick them up this morning. Just got back from the customs office. I didn't unbox them yet but will do as soon as I get home from work. The total cost was 980 RON of which 162 RON were taxes. I will add these details, the cost breakdown and the whole process in my main post.
I hope you have a chance to order them when the next drop gets live.
Wish you all the luck
Good for you mate, I still don't have any official letter, email, phone call from the state post office company. The call center told me yet again that my package is not in the country. (What they sad about a week ago Lol) Thursday morning I going to visit there distribution center. :v