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So the DHL tracking site shows my headphones as Delivered today at 1:55 pm (shipped on Mar 15 to Frankfurt) but I got no package, nor any neighbor/Packetshop slip or Customs slip. Besides, I was home the whole day and I am sure no courier person rang the doorbell. I checked the local postal provider's tracking (Deutsche Post), they show the status as delivered too. Both do not show who signed for it. Usually when they deliver it to Customs, DHL tracking in my experience says that explicitly. And they never leave a box outside here. Any idea what is going on, Massdrop?
Mar 26, 2018,
1:55PM CEST, DE DELIVERED
1:54PM CEST, DE ATTEMPTED DELIVERY
Mar 20, 2018
4:01AM CET FRANKFURT/M, DE ARRIVED AT TRANSIT FACILITY
Usually you have to go to the customs office to pick them up and pay the taxes. I had more or less the same situation. The tracking site said delivery attempt but no one came to deliver them to me. I just picked up mine today. Maybe you have to do the same :).
You are lucky. For me it is still saying it is at "Parcel center of origin " in Rodgau. The delivery status didn´t change since Mar 23, 2018.
What is their final destination ? Also do check the secondary tracking number. Once they get in Europe, apparently DHL exchanges the tracking number. The secondary tracking number is updated much regularly than the original one
What do you mean with final Destination? And i am using the secondary number.
Mine had to ship to Romania. They too went trough Germany first and hopped from Shipping center to Shipping center until they got to the final destination, in Romania :). So my question is, are they supposed to end up in Germany or another place ? Rodgau is in Germany as far as I know :D
Yes they are supposed to stay in Germany
Thats just standard bs you get from outsourced deliveryboys not giving a phuk about the customer....
It could also be, that if you live in an apartment building/high rise and the door to the main hall/ lobby is locked , they wont even attempt delivery, unless they have your phone number with them personally. but dont worry. Youll get to collect them from a nearby postoffice/packetshop in a couple of days.
Usually customs sends a letter in 2-3 days with details on where to pick it up from (location and hours). I am waiting for that. But tracking could at least show delivered to customs, if this is the case. I gotta wait and be patient.
agreed. That is what happened in my case. I've checked the national pots's site with the tracking number and it does mention the time and place where to pick the package from. I would have expected the same to happen in your case as well. DHL's site did update a lot slower, but i thought that was because 2 individual systems needed to be synced. Can you at least call someone and get some details. Maybe from DHL themselves ?
Massdrop replied to my support query saying I should wait for 3 days because at times status can be updated prematurely. Waiting on customs letter now. I will call DHL after that (my German sucks and they do not have English support) but even they write on tracking page to contact the seller first. DHL is such a BS company. Once they showed my packet as "Address not found, returning to the sender' simply because the package was heavy and the delivery guy didn't feel like working on it on a Sat.
I'm sorry to hear that :(. I hope you'll solve this soon enough. Just as extra info, on my box it mentioned that the package should be treated as abandoned and not returned to the sender if the recipient is not found or does not answer. If it's the same for you, at least they won't ship it back ... If you know where the nearest customs post office is, you could at least go there and maybe ask someone for mode details. I don't think it's an issue if you don't have the letter. The tracking number and the receipt from Massdrop should be enough
Wish you the best of luck to get to the bottom of this
Thanks. Going to customs office is a half day affair, so it is the last resort after contacting Massdrop and DHL.
Got the customs letter last evening, will pick them up today. Good to know it was just a lousy tracking reporting issue.