Showing 1 of 7428 conversations about:
Duncan
3636
Apr 7, 2019
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Hey everyone, As a few members have mentioned, we’ve increased the price of the Massdrop x Sennheiser HD 6XX Headphones by $20. To clarify some of the comments, this is not a temporary increase. I want to take this time to help address some concerns you may have. Our founder and CEO, Steve El-Hage, recently posted about the subject of new pricing on some products: "I wanted to let you know that we will be increasing the price on a limited amount of Massdrop Made audio and blades products. These increases will generally range from $10-$20 and will go into effect over the next few weeks. We may also revisit prices on a limited amount of additional products in the coming months.

Why the increase? A couple of reasons. When we started, we underpriced some items with the immediate goal of getting them into your hands and out into the community. We knew the price didn’t accurately reflect their market value, but wanted to reward our early adopters for taking a chance with us. Additionally, over the years, costs have gone up around things like manufacturing, shipping, etc." Feel free to read the full talk post here for more context on the matter. We certainly don’t take these decisions lightly, and we care very much about delivering the best quality products at the best value, and we’ll always strive to continue to do that. The 6XX remains an incredible headphone at an incredible price. Also, to clarify, this pricing is unrelated to the Launch pricing we announced a few weeks ago as this is an existing product. Launch pricing is only for brand new products being introduced. We saw some comments as well on the timer (showing how many days/hours left on a drop). We still use a timer on our in-stock drops. To provide the fastest delivery experience we can, we close the drop out everyday and manifest those orders. We’re revisiting the clock as part of overall site improvements as we put more focus on this area of the business so as to reduce confusion. Apologies for any confusion or inconveniences here. Thank you as always for your comments and feedback.
(Edited)
Apr 7, 2019
drpain1067
37
Apr 8, 2019
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Thanks for chiming in regarding the price increase. Just to be clear, I dont want Massdrop to sell products to break even on cost or at a loss, but I still think that this is a last minute decision to squeeze an extra $20 bucks from your customers, your community. Why? Just all of last week, before the drop began, it was advertised as $200. I even joined the drop for $200. You know this is an immensely popular drop, not some niche drop, so you guys know exactly how much to charge. You guys had all the stock manufactured, so you guys know exactly how much it costs. But since it's such a good set of headphones, it'll still sell out for a $220 price, but you guys were not really honest or transparent with the pricing. I dont need your apologies here. So for me, I wanted these at $200, just like everyone else. But, if you had advertised or gave some specific notice that these will be $220, I definitely dont mind spending $220. But, this is a last minute decision to get that $20 bucks from me. I'm just not going to do it, because I already lost trust in your brand.
Apr 8, 2019
Metroid
129
Apr 8, 2019
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"When we started, we underpriced some items with the immediate goal of getting them into your hands and out into the community." So that is your excuse?, This makes no sense, you trolls at massdrop should charge more on new products and not on existing products, charging more on existing products will always be a red flag for the community. The Sennheiser 6xx is very popular hence why it sold more than 70k units and as such its price change should be discussed, before rising the price why not tell the community the next drop will have a price rise and if the community is okay with that, create a poll, ask them to vote on a poll if they want the 6xx to continue in the massdrop and tell about the cost you guys were to introduce. The community will decide if the 6xx will continue on massdrop or not, now you guys come rise the price and want we all to stay quiet about it? that is not going to work.
(Edited)
Apr 8, 2019
liorze
88
Apr 8, 2019
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Massdrop are making a greedy move here, these are obviously very popular and they have been profitable for many years now. The only mistake they are making now is that they think that this price change is going to be permanent. Let me tell you this, the community is not stupid, people are not going to order these until you drop the price back. Popular items should be discounted, not get more expensive. That's the whole point! Again, I'm asking everyone here that is after these headphones, DO NOT BUY THESE. Trust me, once their sales drop, the price will drop as well.
(Edited)
Apr 8, 2019
Corgi12
38
Apr 8, 2019
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Sold over 70k+ headphones and its for 'early adopters'. Why increase the price on current products, wouldn't more buyers garner lower cost like how Massdrop is supposed to work? Why is it working the opposite way of what your company started with?
Apr 8, 2019
SaskAudioGuy
408
Apr 8, 2019
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That is a pathetic excuse to try and cover. The drop was advertised everywhere for $200. It had 4 hours to go when I woke up and knew I was going to pull the trigger. Surprise! Why not wait the 6-12 hours, end the drop, and bump the price on the new drop. Instead someone or bodies decided to try and screw the customers, while hopefully not caring that they were betraying the customer base. I hope they didn't realize but more likely they decided the extra profit was worth it. $20 might not be a lot to you, but to me it certainly is. I got screwed by trusting the drop and there being absolutely no warning about a price increase. Oh and the CEOs post, how many saw it before this blow up. It's also incredibly non-specific but I guess bonuses are needed eh? Shameful, and a pathetic response trying to cover for it. I guess all those people online who say Massdrop is shady are right afterall. I'm really debating if I'll ever use this service again.
(Edited)
Apr 8, 2019
JamesNguyen
105
Apr 8, 2019
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Don't be fooled by Massdrop guys!! They only announced the reason for increasing the price yesterday after a lot of people complained about this case everywhere in social media. In fact, they did not acknowledge their customers about this at all. Since a lot of people are seriously mad after seeing the price goes up to $220 without a proper explain, it made Massdrop lost their customers trust (included me). It freaked them out! That's why the CEO of Massdrop had to post this post yesterday at 14:00 California, which was nearly a week later since the day they started increasing their price. :) In my opinion, I think they don't care about their customers at all with no RESPECT. They do what they want, and they just misuse their customers. They kept customers' money at the time making purchase, let customers wait for 2 months included the delayed time, and in the end they say " Ohh sorry!!! But we are not guarantee that we will have this items, so we will refund for you and give you extra $10 for the next purchase in your Massdrop account". :) NICE!!! Massdrop - you borrow your customer's money to do something else over 2 months without paying "INTEREST RATE", and give us back $10 for "next purchase in Massdrop" as a thank when let you borrow our money. I think that is very smart. All you think is just how to get advantages for you, but not for customers :) Last time buying stuff from here!!
(Edited)
Apr 8, 2019
emery.t
49
Apr 8, 2019
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Unless the keycaps that you ordered are $1000, they wouldn't be benefitting from financing their operations through fake drops like you have said. If they are giving you $10 after two months, that is a lot more than the interest they would have to pay on a bank loan for that period of time. I agree it is extremely frustrating that they take customers money and then wait two months, only to give it back, but they aren't profiting from that series of events. They are making very bad business decisions that are hurting their reputation as a reliable company, but it isn't a conspiracy.
Apr 8, 2019
SaskAudioGuy
408
Apr 8, 2019
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The $10 is an in store credit basically. It's not actually $10 because it can only be applied against a drop. The actual value of that $10 credit is quite variable. To the customer it's $10 but to the company that's handing out a bunch of them it's debateable. If they adjust the costs of drops to offset the credits, basically that $10 credit is worthless, they still stand as liabilities for for the company but they are making more profit because you are buying a $220 drop and using that $10 credit on it, while it used to be a $200 drop. In that case the $10 credit is a profit maker, the fancier term is loss leader. Stores use them all the time to get people in the door, once you are there more than likely you'll buy other stuff. Then there are the ones they know will expire before being claimed, so out of every 100 of those $10 credits a decent number of them won't be claimed. So maybe they've been handing out too many credits and they need to offset the losses, which is why things are jumping like they are. Coincidence, maybe? Though it's nice to know that the price is permanent now... until the next snap increase! -_-
(Edited)
Apr 8, 2019
JamesNguyen
105
Apr 8, 2019
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Hey my friend, search TV 4k and read their customer’s review, the price of that TV is $2000 and they gave customer $50 on Massdrop credit for that isue after let customers waited for months, and they canceled their order same as my case. Search it If you don’t believe me :) does it sound fair?
(Edited)
Apr 8, 2019
emery.t
49
Apr 8, 2019
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I'm not saying it's fair, and I believe they are canceling orders as you have said. It's just the amount of money that they are giving back after the wait would be more than the interest they would have had to pay if they got a loan for the same amount. Given the price of the TV's and the money they are giving for those orders, that seems unfair, but looking at it from an investment standpoint, a 2.5% return over three months is pretty good, even if that isn't what you wanted. That works out to a 10% APR, which is about what you would get invested in an Index fund. Given that a typical business loan charges around 6% interest, it would be costing them MORE to finance this way than with a loan. I think Massdrop is just being stupid, and financially are hurting themselves more than the customers they are letting down.
Apr 8, 2019
emery.t
49
Apr 8, 2019
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That's true, I hadn't considered the fact that it's being given as a store credit. Still, I don't think Massdrop would really be profiting at all from this. I think it is more likely incompetence than a conspiracy
Apr 8, 2019
SaskAudioGuy
408
Apr 8, 2019
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Indeed I think it's more a result of the fall out of those credits coming home to roost. I also really want to give Massdrop the benefit of the doubt. There's a lot of stuff happening between the end user and the manufacturer, lots of places for things to get snagged and communications to get lost. This situation is different it's like they aimed for the weekend hoping people would forgive and forget by Monday. At least they aren't like Amazon, where they'll screw you sideways because their coworker is screwing the pooch... I was speechless at the 'oh fuck' level of the person, I got a chain of emails denying me because I didn't do something in 14 days. The irony is that it took them 3 months and me hassling them weekly since 3 days in. Cost me $300, hours of time beating my head against a chat window, and they don't care. Oh and the number of people to get to someone who could jostle those lazy pricks in AtoZ to actually do something. I got the first denial email 1 minute after my chat transcript. At least MD gives you your money back, so it could be worse. -_-
(Edited)
Apr 8, 2019
gyroscopics
137
Apr 9, 2019
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After getting my Focal Elex, the HD6XX has been sitting in the box. In fact I am handing it down to my brother who is a big Senn fan. I couldn't care less when MD raised the price by $20. For me the Focal Elex just sounds more balanced, more versatile and more suited to my listening habits (different genres in one session). Plus the Elex already comes with balanced cable. I may try the HD660s or get the HD650 from Amazon later on. But right now I'm just having more fun pairing the Elex with with different stacks, SS/tubes, SE/balanced. My Loki EQ is not necessary with the Elex. For those torn between the HD6XX and the super HD6XX-58X (ie. the Focal Elex), the biggest difference is you don't need play the Elex loud to get full sound unlike the HD6XX.
Apr 9, 2019
SaskAudioGuy
408
Apr 9, 2019
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Isn't the Focal Flex a much more expensive set of headphones though? Interesting about the sound on the 6XXs I'm definitely not a loud listener. I guess I could just keep squirrelling away to afford something better. The break point for me is that where is the wall for diminishing returns. For speakers it's sort of my measuring stick to keep me from the audiophool life. If I can get 95% of the performance for 50% of the cost then I'm happy. It was the whole lack of warning and it really made me feel like a putz.
(Edited)
Apr 9, 2019
gyroscopics
137
Apr 9, 2019
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I see others who bought HD6xx later buy the HD58x for other genres.... I suppose for those who want a headphone collection, thats the way to go.
Apr 9, 2019
SaskAudioGuy
408
Apr 9, 2019
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I guess there is that, but that puddle has gotten kind of murky since they did a retune of the HD58X. Is there any true one size fits all headphones?
Apr 9, 2019
gyroscopics
137
Apr 9, 2019
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Apr 9, 2019
SaskAudioGuy
408
Apr 9, 2019
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Thanks for that, it sounds like the HD6XX does actually take an edge in certain spots against the F-Elex. It does sound like the the Elex are close to an all in one for it's price range. Unfortunately, I got denied the chance to even try the HD6XX, and I know it's not logical, but I am definitely wierded out by second hand headphones, and would have to repad them. I kind of regret not buying the original HD580s but honestly they sounded pretty close to my high ohm HD595s I got instead, for hundreds less at the time in Canada. The HD600/650's crushed my 595s but they were unpossible money for me. I just wish my 595's had a replaceable cable. I've lusted after the HD6XX as finally being able to get the good stuff I couldn't back then. Prices in USD into CAD without conversion costs $200.00 USD converted: $267 CAD $220.00 USD converted: $294 CAD $700.00 USD converted: $934 CAD It climbs fast, and we have to remember that for me, every extra dollar over that base $200 is subject to taxes and tariffs. I never thought of the HD6XX as my end game, but I'm a working student, with a few disabilities tacked on, so these are massive luxury items, and I was at the breaking point for $200USD. Massdrop's greed crushed my ability to finally getting my headphones. They just poured salt on the wound by being absolutely tone deaf to the issues. I realize I was a fool to trust that I could sleep on it, before commiting because I thought I had more than enough time. My disappointment is horribly real to me, I still feel betrayed, and mixed in with those feelings of self loathing it's a nasty brew. If someone wants to sell me a pair of Focal Elex for cheap cheap, I won't say no, they really do sound like they would slot in around the HD700 range. I simply can't buy the HD6XX's from MD now at this price. *sigh*
(Edited)
Apr 9, 2019
gyroscopics
137
Apr 10, 2019
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Sorry to hear that. I feel yah. Went thru that stage too. Don’t worry. Life goes on. The best is yet to come.
Apr 10, 2019
SaskAudioGuy
408
Apr 10, 2019
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Thanks for the kind words. It's end of term for us, so the stress levels are needlessly high.
Apr 10, 2019
HotRoderX
749
Apr 10, 2019
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I can't help but wonder if people get this bent out of shape over amazon raising prices automatically when stock dips low. Wow, I mean it was a 20 dollar increase its not the end of the world if 20 dollar's make or breaks something for you at this price range. Then you couldn't really comfortably afford it anyway at this time.
Apr 10, 2019
victor158128
36
Apr 10, 2019
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I don't really have a problem with Massdrop increasing products' prices. That's a business decision. I don't know how massdrop is doing financially or its future plans, so I can't say it will hurt or benefit the company. As a customer, I care about how a company treats it's customers. For price increases, I expect to see a list of product with the increased prices when I visit massdrop before the prices actually increased. Particularly for exclusive products such as hd6xx , I see Massdrop as the its main distributor, so anything goes wrong, I blame the main distributor. Had Sennheise worked with multiple sites and put hd6xx for sale there too, then it's more rational to blame Sennheiser. However, in this case, Massdrop is the one to blame.
Apr 10, 2019
SaskAudioGuy
408
Apr 10, 2019
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Amazon always tells you their price is fluid. Unless there is a sale, then the price is locked until the end date. I've been burned because I hesitated on Amazon but I know it's a risk. Here the drop wasn't over and everything I had read said drops go down in price and you get the lowest price available if you buy in at any point, you get the low price at the end. That's a big difference. Massdrop was a bad actor and their claim a post that was made in a corner, that applies to everything was there notification that they could pump up the price without warning before a drop ends. The tone deaf responses, the still on going drop meaning there's plenty of stock, the shady pulling it on a weekend, the shaaady ads were still rocking on Friday, and the cold calculated social engineering to try and scare people into swarming the already landed stock with a new higher price tag. Oh and they said officially it's nothing to do stock levels.
(Edited)
Apr 10, 2019
HotRoderX
749
Apr 10, 2019
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To be fair this isn't a standard drop and they make that pretty clear. Also you been a member of massdrop since 2018 and manged to accrue 143 up votes. That tells me you spent some time on the website. Honestly you should have been able to tell it wasn't a standard drop. I always assume prices can fluctuate good or bad on any retail website. People seem to really just enjoy flaming massdrop which sometimes they really deserve sometimes they don't. This time they really really didn't. They raised the price fairly and thats that. I mean its still exceptional value, that won't change over 20 dollar. Who knows and who is to Sennhesier didn't force them to raise the price? Companies have the right to deny sales to anyone. They might have simply told massdrop. We will stop producing and selling you this item if you don't do XYZ because its lowering the value of our other products by to much. Then Massdrop has to decided what to do. There always more to things then people think about.
Apr 10, 2019
SaskAudioGuy
408
Apr 10, 2019
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Massdrop can increase prices, no argument from me here, but the callousness and lack of respect for the customers on this one is startling. I'm livid because the drop didn't end, the inventory wasn't depleted, the ads were saying $200 on Friday. 0 warning, 0 notification, the drop increased in price, and because of stock levels the drop has auto extended Sat, Sun, Mon, Tues, and likely again today. Really doesn't seem like they are actually trying to treat their customers better to me. Aa hurt/upset I am, I keep hoping they'll reach out, apologize and make it right. I've yet to hear or see anything. I do think part of their response on here was aimed at me, so at least they are reading.
Apr 10, 2019
SaskAudioGuy
408
Apr 10, 2019
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Actually until I spoke out about this issue, I had 20ish upvotes. Flaming Massdrop is one thing that lots of people do. They basically pulled a bait and switch. How they should have done it... End the drop for even 6 hours, new drop, new price. It's exceptional value, but you are taking a hit in build, resale, and audio street cred. There's a reason people still buy the real 650s. There's a reason people buy a Chevy rather than a Cadillac, when they share the same engine/frame and vice versa. I've honestly never seen any MD drop, spike in price at the end, be it normal or Chinesium Edition sales or exclusive product made by maker drops, the entire time I've been on here. I have watched Massdrop become more opaque, like the drop tracker for sales of units vs price, most drops don't have it anymore. Most drops seem to be static priced lately. For comparison: The HD58X drop ended, and when the drop returned the price had increased. They thought they could cut corners on this one and ignore or wave off any displeased people. Massdrop burned me personally on this one. They baited and they switched. Then how they responded just added to it.
Apr 10, 2019
HotRoderX
749
Apr 10, 2019
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Your Concept of Bait and Switch is way off the mark. A bait and switch is either luring you into a store or website with one "Advertised price" then when you get there add the item to cart its another price. massdrop did neither. They didn't advertise the 200 dollar price then have you add it to cart and it become 220. They didn't continue to advertise the 200 dollar price on the main website they raised it. They didn't bait and switch anything. Honestly if you feel so strongly against what they did then move on. That is the best way to handle this. Truth most likely is for ever 1 person that has a issue with massdrop. There most likely 5-10 that don't and never say anything. There is a very vocal minority when it comes to people hating on massdrop. I see it all the time everywhere. O I hate massdrop, I never use massdrop, massdrops unethical or did this or that. When reality is they didn't really do anything. There no worse then Walmart.com or Amazon.com. Except your pre ordering products instead of already manufactured products. There is no real return policy except broken/damaged items on massdrop. The thing is most the people who hate on massdrop and say how horrible they are end up using massdrop anyway. I am not trying to say massdrop is a Saint just they are what they are and there no different then anyone else. Why single them out other then because its what the "cool" kids do on the forums.
Apr 10, 2019
SaskAudioGuy
408
Apr 10, 2019
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You are an apologist I get it. I am an angry user because I was going to buy them. I'm not attacking massdrop for no reason. I thought I could order in the morning and would be safe. Massdrop did this price drop different and it burned me. I came in expecting $200 and was greeted by $220. To me that is bait and switch. I understand you need to defend them, but they are in the wrong and their approach showed it. For the last time I was eagerly looking forward to getting the HD6XXs but they aren't the same as the HD650s, they are built cheaper, they look cheaper, they have lesser accessories but I didn't care. I'm sorry but MD acted badly, had they done this like the HD58X price increases I'd be ok with it but they didn't. Hmm... the edit didn't stick I guess... I literally woke up to hit the pay button, MD hosed me, screwed me, basically made sure I couldn't get them and did it sneaky. That's why I'm mad and hurt.
(Edited)
Apr 10, 2019
mrfly
15
Apr 10, 2019
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I too was poised to buy these for $200. It would've been my first Massdrop purchase. However, I will not be going ahead with it, which is disappointing. Not because I can't afford it, but because of the way I feel Massdrop has handled this price increase. It reflects poorly on them as a company and I do not feel their customer-service values are aligned with mine, and nor, it would seem, with many others'. Massdrop, you have lost my trust and, therefore, my custom. Farewell.
Apr 10, 2019
JamesNguyen
105
Apr 10, 2019
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Same to me!! Massdrop lost my trust too :)
Apr 10, 2019
ElectronicVices
2133
Apr 10, 2019
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You all need to get over yourselves... this headphone retailed for $550 and sold for $500 as recently as 4 years ago.. until this came out it regular sold in the $299 to $350 range. If you are going to skip out on this much performance for $220 the only people you are hurting is yourselves. This is the single greatest performance per dollar in the current headphone market. I know, I bought the original HD650 at $329 a decade ago (before Senn cracked down on MAP again) and it still gets use 29 pairs of headphones later. I've recommended this drop to every one of my friends and they all love their 6XX. Costs go up as time moves on, businesses are created to make a profit, not as a public service.
Apr 10, 2019
mrfly
15
Apr 10, 2019
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I'm afraid you have completely missed the point, friend. I and others who are not purchasing these headphones are well aware of their still-impressive value. But that's irrelevant to the argument. I'm choosing not to purchase out of principle. It's a protest of the way Massdrop went about the price increase, which was poor to say the least, particularly for this product. For some people, principles are more important than possession.
(Edited)
Apr 10, 2019
ElectronicVices
2133
Apr 11, 2019
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I'm not the one who missed the point here, if you all want to sulk and miss out I won't lose any sleep over it. Now if you're truly done with MD, feel free to stop participating in the comments section as well. No one fills amazon discussions with comments about how quickly their algorithms adjust pricing (over sometimes minutes). Kindly stop doing that here please.
Apr 11, 2019
mrfly
15
Apr 11, 2019
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Yes, you did miss the point. Completely. The argument is about fair dealing. Your argument is about value. Therefore, you completely missed the point. Also, we're not talking about Amazon. Amazon isn't Massdrop. If people want to keep commenting about the price increase, let them. They are making a reasonable and justifiable point.
Apr 11, 2019
ElectronicVices
2133
Apr 11, 2019
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My point is your are mistaking principle for naivete. Massdrop is very liberal with their discussion section. You know why you don't see comments like yours on other retailers sites? Because they remove them, you are killing the freedom of this community with zero clue as to what yoy are doing. With that final statement I will Mark Twain right out of this conversation.
Apr 11, 2019
mrfly
15
Apr 11, 2019
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Now you're making a different point, and it doesn't sound like "freedom" at all.
Apr 11, 2019
Thanks for the feedback. Despite if folks agree or not, thank you for presenting your opinion and beiefs in a level-headed adult way. I personally can't argue with anyone that does/doesn't make purchases because of their own beliefs and principles, because individual experiences are all valid, and all different.
(Edited)
Apr 11, 2019
HIFI778
620
Apr 12, 2019
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Thanks fro trying and explain but Not Good enough. This is not a drop where u wake up a morning and raise the price of 10%. It is advertised everywhere at 199. You could have just increased the price of all new drops by 10% and not one of us knowing so why stare all the hate and malcontent on well established drops? Also not only on this but the 58X? 4XX? All the popular ones. This is greediness in my opinion and squeezing even more from people when the majority had it for less price. Just my opinion.
Apr 12, 2019
Chrisliuboy
13
Apr 12, 2019
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As I told a lot people these are on Amazon for around $200 years ago untill 6XX shows up, "underpriced" smile :)
Apr 12, 2019
ElectronicVices
2133
Apr 12, 2019
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That isn't true of Amazon US... at least according to CamelCamelCamel it's only dropped below $300 on roughly 4 occasions.
search

Apr 12, 2019
Chrisliuboy
13
Apr 12, 2019
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Hmm, Sir you made me want to go back to check my bank record since I don't access to that Amazon account anymore(I think). I remember that time 600 and 650 are both on lower $200s on Amazon US, I recall because I hesitated for a while to decide which one to get and I returned 650 to amazon since I got it via Prime.
Apr 12, 2019
ElectronicVices
2133
Apr 12, 2019
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You may have seen them on those 4-5 days where 3rd parties dropped below $300 but I've not seen CamelCamelCamel be wrong. Are you sure you weren't looking at Amazon Warehouse (used) products? A lot of things are getting tossed around here as "facts" when there isn't any support for that assertion. Edit: Did some digging and if you combined a couple of promotions they had going in 2017 some people were getting them below the CamelCamelCamel prices but that was not a long term deal nor the listed price without going through other hurdles. The posts I found mention combining an 18% and a 20% promo for a combined 38% and that would be put sales price before promo's above $300.
(Edited)
Apr 12, 2019
gotmoosefur
55
Apr 16, 2019
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I think even if it doesn't fall into its' "market value," increasing at this point once you garnered so much popularity will look bad. You've made it this far without it, and to increase it mid drop makes it very unfair to some, revisiting some products that might do well to merely increase profit margins since they're doing so well. As in the 58Xs case as well. Sorry to say, but you've lost my support b/c of that, I loved the idea of small profits to make a great product for the community and not the company. Take it as you will, but I will cherish my pair from the past.
Apr 16, 2019
ElectronicVices
2133
Apr 16, 2019
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Dollar menus garnered a ton of popularity and most FF have gotten rid of them because they aren't sustainable. Where's the flame fest on that? I've got to stop reading this thread, it really saddens my outlook for the future of humanity.
Apr 16, 2019
SaskAudioGuy
408
Apr 17, 2019
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We should just bend over and take bad service and poor treatment willingly, eh? Bet you think companies should treat customers like dirt too eh? Man, you are why I have less faith in humanity. Massdrop disrespected the customer base, they did it purposefully and if they don't get smacked on the nose now, they'll just keep on pushing worse. They ended the HD58X drop then upped the price on the new drop. They upped the price when the drop was still going, and it keeps resetting the clock because they aren't running out of stock. They rolled in 2 days later blew smoke and dismissed the valid complaints. They've publicly ignored the shit storm they brought upon themselves deservedly. I really got to stop posting in this thread, it just reminds me of why I was and am pissed.
(Edited)
Apr 17, 2019
HotRoderX
749
Apr 17, 2019
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This is were your mistaken, I wasn't going to post again but why not. The problem is people think whining is the way to get a companies attention. While it does work at times. The best way to get a companies true attention is to take your money else were. Then to completely drop them having nothing to do with them. The longer you use there services free or otherwise. They know, they have your attention. When you give them your money your reinforcing what they are doing by saying "Hey this is ok. I complain a bit but at the end of the day I stick around and take it.."
Apr 17, 2019
SaskAudioGuy
408
Apr 17, 2019
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I certainly did take my money elsewhere, I am looking to buy a pair elsewhere, and I have bought things on drop from other places. For the next few months at least I won't be buying anything on here. I'll gladly use their bandwidth, mess with their view tracking, while looking at the stuff that pops up. I just voiced my concerns, my feelings, and hopefully it also made some others go elsewhere or at least delay their purchases. I agree 100%, whining and still buying is a failing combo. I complained, gave them a chance to make it right, and I'm not buying. If Massdrop apologized and said for 24hours we are putting the HD6XX back to $200 with a $10-20 MD credit. I'd buy them, because that's what I'd consider making it right. Do I think Massdrop would do that? At this point no, because Massdrop could have at least attempted to buy my silence or reach out individually and offer corrective action but they haven't.
(Edited)
Apr 17, 2019
Sam-M
3
Apr 18, 2019
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I've got a pair of these for sale. I've only had them a few months and find that the open back architecture just doesn't work in my office environment. They have been used max of 10 times at most. They are still brand new. If interested, let me know and we can work out an arrangement..
Apr 18, 2019
SaskAudioGuy
408
Apr 18, 2019
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How would I get in contact with you?
Apr 18, 2019
Sam-M
3
Apr 18, 2019
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Contact me through my business site. The emails come directly to me. https://myaccount.yoursiteteam.com/submitticket.php?step=2&deptid=2 I'll send you my email info from there. Id rather not put my direct email on public display here.
Apr 18, 2019
SaskAudioGuy
408
Apr 18, 2019
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I'll drop you a line through there. Message has been dropped. I don't blame you about the email and posting it here. In 30 seconds it would be on all of the spam lists. Heh
(Edited)
Apr 18, 2019
ElectronicVices
2133
Apr 18, 2019
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So they are telling you their costs have gone up and you think the solution is to charge less than the original release price in the form of store credit? Your arguments lack logic, merit and understanding of the basic principles of commerce. Thanks for adding more evidence to my long standing assertion that a good portion of the people who came here for Mechs then bought the HD6xx don't have any clue when it comes to discussing products in Audiophile. Also that they are prone to whining and entitlement. As @HotRoderX mentioned the best thing you can do is take your money elsewhere but we all know you'll keep buying on here and are just trying to shame massdrop into caving to your whim. The price isn't going back, they didn't do this for "shits and giggles", they knew people like you were out there so you just need to get over it. If my friends hadn't gotten such a killer deal on one of the most enduring headphone models...ever. I would say I wish they'd never created this thing. The discussion section took a massive hit after this first dropped.
Apr 18, 2019
MyTechTrip
30
Apr 18, 2019
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If you don't cause a public uproar and just leave the company will not know why. You have to do both like you've stated. Say why you're annoyed, and say why you're leaving. Capital one just did this to me by changing their rewards system and claiming they let customers know (through email and if you recently redeemed points, although I see no reason why I need to redeem points to know points are changing). Think I'll stay quiet? I'll tell every person I know. That way they know capital one is a bad actor and they don't sign up or use the service. It's not enough to take your money and leave. Companies will happily get the next sucker. You have to put them on blast in public to make them change their ways. There's just no good excuse for not giving any heads up about a price change on this drop given it was taken down and put back up for this.... They didn't need to do a price hike in the middle of a drop, that was their choice. I do find it crazy how many people defend company's bad moves. From a customer standpoint it's crazy, and from a capital owner standpoint, I always forget how much a customer will tolerate.
Apr 18, 2019
SaskAudioGuy
408
Apr 18, 2019
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Sigh... ElectricalVises... Bend it how you will, break it to fit how you must, but if that's how you have to make it fit your world view, then nothing I can say to make you change. The summary of your argument is: These headphones are like these other headphones for hundreds of dollars less, so just suck it up and buy them because they are worth it. To address your points and my points... Do I want to shame them? Yes. Do I want to make them do what I want? Yes. Does landed stock, magically become more expensive? Maybe, but that's for the company to sort. Did they say it had anything to do with stock? No, they actually said it was a planned increase. Did they decide to push the price increase formula? Yes they did, on other MD made drops, drop ended, when drop returned the price was higher. This time they lifted the price during the drop. Did they expect pushback? Yes, they did it Saturday morning and the first official acknowledgement was Sunday by their marketing goon on Reddit. Could they have avoided this? Certainly, but they want to talk about improving customer relations and act like that. The hypocrisy is amazing. Could they have bought me off? Certainly, I'm human and I want the HD6XX, I would have told everyone though. Will I get a pair of HD6XX? Likely, but they've made sure I'll end up with a pre increase used pair or a set of real HD6*0s. I'm not sure about you, but I'm not buying anything right now from here and I won't be for some time. I could swear off the place, but maybe they get better, shouldn't I give them that chance? Commerce is and will always be a two way street, between seller and buyer. I'm an advocate for the old saying it's best when both walk away happy. I'm just here to say my bit, share my headaches, and hopefully through my words and actions, make Massdrop change their future actions for the better.
(Edited)
Apr 18, 2019
SaskAudioGuy
408
Apr 18, 2019
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Thanks for the kind words of support. Indeed if you stomp off, you are just an upset customer, if you start talking though then you can become many upset customers. I agree, a little warning would have been nice, but I honestly don't expect it from them. They even said the CEO's post that had a few hundred views was their 'warning'. End the drop, increase the price, put the drop back up. Don't jump the price on Saturday morning? With a never ending drop that keeps resetting the clock because they have lots of stock, and only address it on Monday after there's grumpy people being grumpy. It was a dick move for sure but it was calculated and dicky which is worse. I hear you, I got burned on points and a we told you that was changing thing too once. It wasn't big but it was about a $100 in value that went up in smoke. I was so furious, I cut the card up, and walked away. LoL If it helps, I wasn't a fan of capital one before and I'm even less so now.
(Edited)
Apr 18, 2019
victor158128
36
Apr 18, 2019
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I found some listings for Sennheiser HD650/HD600 on Amazon Renewed for those looking elsewhere. If you dig a little deeper on the interweb, I am sure you'll find even better deals. HD650 ($221.00, Amazon Renewed, sold by Sennheiser Outlet) https://www.amazon.com/gp/offer-listing/B079VH2732/ref=dp_olp_new_mbc?ie=UTF8&condition=new HD600 ($208.25, Amazon Renewed, sold by Sennheiser Outlet) https://www.amazon.com/gp/offer-listing/B079VMJQB9/ref=dp_olp_new_mbc?ie=UTF8&condition=new HD660S ($256.50, Amazon Renewed, sold by Sennheiser Outlet) https://www.amazon.com/gp/offer-listing/B07JMCM1VB/ref=mw_dp_olp?ie=UTF8&condition=new
(Edited)
Apr 18, 2019
LuckyLuke575
521
Apr 19, 2019
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This is where these dudes start to get burned. Playing with prices is playing with fire. But we all want Massdrop to be viable in the long run, so...
Apr 19, 2019
LuckyLuke575
521
Apr 19, 2019
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I bought my HD 6XX earlier than planned because I see the drops as a roulette wheel; anything can change between drops, which includes price changes. My thought process was that the sales of the HD 6XX might even come to an end before I got the chance to buy them!
Apr 19, 2019
SaskAudioGuy
408
Apr 19, 2019
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See this is where I have to disagree with you. I've never seen a drop go up in price before the end that didn't clearly state it could and/or go up before the end of the drop. Previous made by drops went up with a new drop or when a well known line was crossed. Massdrop decided to raise the price before the end of the drop without warning. They did it without even acknowledging it until the 3rd day. Then to create an extra sense of urgency and pressure on the customer, they've been letting it count down from 24hrs to almost over and resetting the clock to 24 hours. Businesses need to make money that's true and that's fine, but they shouldn't be acting shady and pulling dick moves to do it. Massdrop decided to experiment with this drop to see how far they could go and not incur too much pushback. They acted like shady manipulative pricks, and they should be called out for it. It's just ironic that they've been preaching about improving the customer service and experience when they pulled such a calculated move like this. Edit: I've seen on some of the more recent drops in the last few days they are boldly announcing that there are price change triggers. So that's good of them and it means they are listening.
(Edited)
Apr 19, 2019
aaroncoolguy
11
Apr 23, 2019
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The countdown timer resetting is due to the item being in an "in stock" state. This means that the timer doesn't actually run out until all of the stock is sold. Whereas if this was a "pre-order" or "made to manufacture" order then the drop would end when the timer said it did. However, I do agree with you that it's definitely a little unfair and unclear and can put people that don't have a lot of knowledge about massdrop feeling rushed to buy the product. Honestly, I think that's the exact tactic that they're going for simply because it works.
Apr 23, 2019
pressganey
38
Apr 25, 2019
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"price didn’t accurately reflect their market value". Yeah Duncan, that's why we are on a group buy site and not sennheiser.com
Apr 25, 2019
LuckyLuke575
521
Apr 25, 2019
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Yeah, if they changed the price in the middle of a drop than that's wrong. It undermines trust and predictability in the process.
Apr 25, 2019
SaskAudioGuy
408
Apr 25, 2019
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High pressure sales tactics 101. Make an item seem to be limited, or soon to be gone. It pushes people into buying because they think if they walk it'll be gone. If you've ever worked in a job that does selling, it's a powerful tool. Recently in the UK several discount travel sites got in hot water for using various means to increase pressure on customers. Some involved falsely stating views of hotels per hour, buys per hour, artificial count down timers. It addresses the clock too, most people pop on and see less than 24 hours left, and there's pressure. Now if they know or have been keeping up with this they know the clock is bogus for MD-made drops. Things we have learned from this drop about the clock... They can close it early, they can extend it for as long as they want, and the clock offers zero price stability or predictability. The last one is truly nasty because it's like they are saying that an item is on sale for $X and for Y period of time, but that the price and duration are subject to change at any time for any reason without any notification. That doesn't make me want to trust them very much. It's like stores that say the price on the product or shelf isn't valid if the register has a different price listed. It's a very shady way of doing business.
Apr 25, 2019
SaskAudioGuy
408
Apr 25, 2019
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I went to sleep, the drop had 12-14 hours left and it was $200. I woke up, the drop had 4-6 hours left and the price was $220. Then the drop sat repeating a 24hr countdown. First official anything to address the price increase was 24 hours after the drop was supposed to have ended.
Apr 25, 2019
HotRoderX
749
Apr 25, 2019
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I have come to the conclusion that regardless of what anyone says you will have a counter statement. I been watching this thread off and on. There been some great points, I even venture to say you made your point. At this time I think its obvious you really don't care about the headphones. I even say you don't really care about other view points. The entire reason you continue to go, is because, you enjoy arguing with people. it could also be you feel like everyone's opinion should mirror your own. Neither is a good way to be viewed. I just wanted to point this out. Just to point out we do get it. The bottom line is this your opinion is as follows. They raised the price of the drop you think its wrong. My opinion was is that raising the price of the drop wasn't a big deal. I mean when we really boil our opinions down to there base essences there pretty easy to get and understand.
(Edited)
Apr 25, 2019
SaskAudioGuy
408
Apr 25, 2019
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Apparently discussing and sharing a dissenting viewpoint is wrong but yet you say I want to everyone to mirror my opinion and unified opinions are wrong. Ahhh ok... I think... So I'm supposed to say boo once, and not discuss it any further? Discussing it further it's a damning retort of my actual desire and/or care and/or preference for the HD6XX. Your opinion is that they can up the price, and timers/expected sales periods mean nothing. To drag your price shifting example of Amazon up... If Amazon has a sale as long as that clock is up and counting down the price doesn't go up, they usually also bundle it with a sales tracker and reserve the price in your cart for 15 minutes. I've never seen Amazon raise the price during the countdown, but I have seen it drop during a sale though. Yeah, I guess my issue is that I firmly believe I'm right and Massdrop is wrong. I keep venting because I care about theheadphones. I don't apologize if agreeing with others or giving information to others somehow insults your sensibilities but that's your issue and not mine. I guess we are just going to disagree. Though there are definitely things humanity should agree on, but I don't think if we all agree that black is black, means we are all somehow giving up our individuality. So you can choose to ignore me and I can choose to counter your posts. I will decide when I stop, like you can decide when you will stop. Isn't choice great? Our opinions are simple at their base and so very polar opposites. So hey we agree on something. Heh I really do want my own pair of HD6XXs. :-(
(Edited)
Apr 25, 2019
HotRoderX
749
Apr 25, 2019
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This is whats wrong with society today and don't worry I be the bigger person and stop. I hope you will learn from example and do the same. I will point out thought once someones given there opinion 2-3 times, and that opinion shows no evolution. Then the person is basically beating a dead horse while also trying to suppress all other opinions. This is regardless if this opinions agree or disagree with them. That was the point I was trying to make. Also if you want the headphones buy them otherwise let it go. There not going to change the price regardless of how much someone complains.
Apr 25, 2019
aaroncoolguy
11
Apr 25, 2019
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I'm with you all the way, it doesn't make Massdrop or the partnering companies look very good. It does look like there was a redesign of the site as of.. Yesterday? Seems that the timer for items "in stock" has been removed however it still does not state that the item is in stock either. A weird thing but at least they've removed such a tactic.
Apr 25, 2019
SaskAudioGuy
408
Apr 25, 2019
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So engaging in conversations is a corruption of society. Actually while my base opinion hasn't changed, it has grown more complicated and nuanced due to my discussions. I guess yours is a valid viewpoint but it is an incredibly inflexible way of thinking. Ahh yeah MD is likely dug in, and isn't going to publicly budge at this point. There have been changes since this began, our discussions haven't been pointless. I will and I am looking, but buying 2nd hand has it's own set of complexities. If you wish to believe it'll make you the bigger and better person, you are entitled to your beliefs, I'll be here for another day or ten. Dictators hate discussions and democracy thrives on them. Aaroncoolguy... Well hey maybe they are listening to our valid complaints and issues that we have brought up in our discussions. Maybe? I chose to camp this thread because every post unless he disabled it, sends a notification to the staff.
Apr 25, 2019
mcabriel
159
Apr 26, 2019
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OLD Massdrop = # of buyers joined the drop INCREASE, price DECREASES (bulk buying or mass buying as you can say) NEW Massdrop = # of buyers INCREASE, price INCREASES NEW Massdrop = most (not all) instances, the price of most items are the same across reputable online storeS that will ship it to you instantly or for free within 1-3 days. And they only NEED YOU (not the whole community) and you can buy and get it already. Some are even CHEAPER! Your company name is already IRRELEVANT to your previous mission and vision. Why not revamp and change everything? Including the company name and your purpose and goal for the whole community?! Really disappointed!
Apr 26, 2019
JamesNguyen
105
Apr 26, 2019
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Even now Massdrop try to make their company and stuffs popular and increase their price. Since a lot of people get to know about Massdrop, they start increasing price, making a fake clock to rush people to buy it. It’s opposite with what happen before. What I mean is that before you will have to wait for the drop at some season, and it’s not always available for you to purchase like right now. However, at this moment, they are running a fake clock to rush people to buy it, or else they will miss that drop if they don’t buy before the time ended. In fact, the clock will reset the day after, and that drop will stay available for the whole year while its clock says that you have 11 hours left :) sorry for my bad English, but I hope you get what I mean. Massdrop try to trick and get advantages on us!! I never see such a company making those lies to customer as Massdrop does. Why running a fake clock? Are you really that hungry to make money by putting such a fake clock and rush your customers to buy it? Smart you, liar Massdrop!!
(Edited)
Apr 26, 2019
zep483
557
Apr 28, 2019
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concur... I hate this new pricing- seems like nickel and dime-ing us to death...
Apr 28, 2019
JamesNguyen
105
Apr 28, 2019
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Even Holy Panda’s price was also increased for $20, from $80 to $100 (90 switch) by Massdrop since this item gets hype!! Massdrop will increase their price when more and more people care about that item.
search
Do you notice something wrong on this picture? Edit: My bad, it’s $30 increased, not $20 😂
(Edited)
Apr 28, 2019
SaskAudioGuy
408
Apr 29, 2019
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I really hate that base + pricing. I can understand for actual options but like on the keyboard drop, the base price was $65 USD, so the previous drop prices were almost all the original cost plus a we are cleaning our warehouse fee. I suspect with the change to Derp... I mean Drop. LoL It's only going to get worse because now their focus is being another Amazon clone. Sorry an 'ecommerce' focused site with a nod to their past. *sigh*
(Edited)
Apr 29, 2019
JamesNguyen
105
Apr 29, 2019
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Yes I agree
Apr 29, 2019
dubiousOne
69
Apr 30, 2019
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bullshit
Apr 30, 2019
ChumbWumba
150
Apr 30, 2019
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At the risk of missing for forest for the trees...please don't buy yr he 'HD650's from Amazon later on' with the expectation of them having a sound signature different from the H HD6XX you're handling down to your little brother. They're the same headphone sonically speaking, only differing in aesthetic design. Just wanted to mention in case you weren't aware of that. Glad to hear you're enjoying your Elex's 👍🏼👍🏼
Apr 30, 2019
gyroscopics
137
Apr 30, 2019
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I very much enjoyed (from memory ) the HD6xx when I bought a balanced cable for it to pair with my Loxjie P20 (with upgraded with Russian NOS 6N3P-E tubes). It confirmed what others say about the HD6xx that it scales up WRT the gear. For the record I used the HD6xx on Liquid Spark and JDS Atom but I liked the HD6xx the most with the modded Loxjie P20 due to the more balanced and more luscious sound. I kept the balanced cable in anticipation for reacquisition of a Senn 6 series in the future. Thanks for the advice.
Apr 30, 2019
audible
497
May 16, 2019
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just wondering if you finished crying yet...
May 16, 2019
SaskAudioGuy
408
May 16, 2019
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Never cried, but I cursed and grumbled for sure. I have a line on a barely used pair of HD6XX's which were bought before the price increase. So I'm quite happy overall, still annoyed that MassDerp pulled that stunt in the first place though. I also haven't bought anything from MD or now D...erp... (lol) since then.
May 16, 2019
audible
497
May 16, 2019
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nah, that was crying. and it looks like you're still not done. you should try to start taking responsibility for your own misunderstandings, actions and/or lack thereof. ...Hey you're "saskaudioguy" they should have just GIVEN you a set. It looks like they really targeted YOU specifically, I mean, they've been selling these for about 2.5 years for a ridiculous price just waiting for you to get off the fence...and BAM! Gotcha! I don't know what your time is worth, but for the time you spent stamping your feet, and misdirecting blame cursing the sky, I could have paid for a set of 6xx...and a decent amp.
May 16, 2019
SaskAudioGuy
408
May 16, 2019
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Siiigh... Still hating on me for hating on them, eh? Yeah, I joined Massdrop for headphones, yeah I wanted to wait for my semester to end at university. Still Massdrop or now known as Drop, decided to break tradition, they upped the price before the end of a drop. They did it sometime Saturday morning at the wee hours. Then they had the clock count down to almost timing out before resetting to 24hours. Then when Monday morning came around they pushed out a tone deaf statement that basically used said hey we can treat you badly in the name of profits. I was angry and I vented that anger. I never wanted a free set, I have said several times a sale at the pre-bump price and a credit for future use, would have made me happy. It's not that they targeted me, I'd have to be one self important douche, but even my proposed fix was for everyone that got caught by their testing how far they could push. My time has certainly cost Drop some sales, and I've done this on my own time during breaks because I think it's worthwhile. Though I do appreciate your concern for my time and how I use it. If you want to make better use of your time than attacking me, ask Drop why they haven't tried to offer me a free set of HD6XX's though I wpuld certainly let everyone know that I got a set and that Drop's customer service is getting better. Oh and my posting hasn't been for nothing, many of the issues brought up by myself and others has been addressed elsewhere.
May 16, 2019
Broody
133
Mar 19, 2020
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hey I doubt your whining had anything to do with it but they're cheap again.
Mar 19, 2020
SaskAudioGuy
408
Mar 19, 2020
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LoL Just because you like to bend and spread for a dry corporate ramming doesn't mean we all do. ;-)
Mar 19, 2020
Broody
133
Mar 21, 2020
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Whoa there, little lady! Make up your mind. You wanted them soooo bad for so long, but the big "corporate" meanies raised the price $20 and you whined and whined because that was too much for daddy's little princess. Now they're 190 and you get the IEM and still you stomp your feet. Sounds like only thing that going to make you happy is a dry corporate ramming, you naughty, little tart. The lady doth protest too much, methinks.
Mar 21, 2020
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