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jmhal
20
Apr 10, 2019
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The amount of entitlement in the comments is sad coming from people who, ostensibly, are adults but it's also somewhat amusing, like watching someone else's child throw a futile tantrum. It's F'in $20, they don't have ask your permission to raise their prices and you don't have to buy them. I've seen bigger price swings over the course of a few hours on Amazon, FFS.
(Edited)
Apr 10, 2019
emery.t
49
Apr 10, 2019
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I understand where you're coming from, but the whole point of Massdrop is that when more people buy, the price goes down. To jack up the price without notice is a dirty scare tactic to force people into buying. I'd be fine paying an extra $20. Like you said, that is barely any money (though it is a 10% increase in price). I just don't want to support a company that so clearly doesn't care about its customers. They should have at least waited until the end of the drop, and definitely made an announcement before doing anything. Then after all the negative responses, they pointed to a post from the CEO saying prices on some items might increase (without naming any specific items) which only about 750 people actually saw. (handy there is a view counter on the post) Also, a lot of price swings on Amazon are due to multiple sellers and some running out of stock. Either that, or it is stated there is a discount, which makes it clear that the price could return to where it was. There was no reason to believe the price would increase without warning, and it is on Massdrop to properly address this situation. If they want to jerk around their customers, they need to be ready for the backlash that comes with it.
Apr 10, 2019
jmhal
20
Apr 10, 2019
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" when more people buy, the price goes down" is only generally correct, and is certainly more complicated. They're making bulk orders and receiving discounts for it, and in this case they're offering a custom product which is even more complex. The production price would go down, at certain thresholds, assuming they increased order size. Selling 74k units doesn't matter if you're ordering 2,500 units a couple times a year, it isn't going to drive the price down since there's fixed cost to Sennheiser switching a production line to a special order. This means, that despite selling more, order prices can and likely will vary over time. "jack up the price without notice" This is a company, not a democracy. And don't flatter yourself, you're a potential customer not a shareholder. If they advertised one price and charged a credit card another, then that's unethical and should be charged back as fraudulent. Otherwise, changing the price on the website is the only notice anyone here is owed. "so clearly doesn't care about its customers" Petulant nonsense. Prices change, the value of your money changes, costs change, as Massdrop grows it'll be more expensive to run, there's more to a price than the manufacture's quote. This is basic business.
Apr 10, 2019
Skylit
1
Apr 10, 2019
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Agree. Still $100 cheaper than a HD650 on amazon currently ($320). Its up to you if $100 is worth the paint job and different cable/connector.
Apr 10, 2019
mrfly
15
Apr 10, 2019
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Well said.
Apr 10, 2019
emery.t
49
Apr 11, 2019
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I never claimed that this was fraudulent, and I can understand a price increase. Business is business, it's within their rights as a company, it's still a great value, etc. The problem isn't the money, it's the lack of communication with their customers. Amazon makes it clear prices are fluid, and subject to change. Massdrop doesn't. They handled the price change badly, and there is no denying it. I understand economies of scale and why they are able to lower the price when they reach enough orders, but to jack up the price 10% without so much as an announcement is clearly a scare tactic to force people into buying. They should have made an announcement or waited until the next drop. I'm not saying I or any other customer is owed anything. To announce a price change isn't that difficult; it's professional courtesy, and if Massdrop wants to damage their reputation, that's up to them. Hell, the post that they referenced as an excuse states they intend to "improve the customer experience with more announcements." See the irony. I know Massdrop isn't just going to undo the price change, and I'll probably still end up buying these headphones eventually, since they are still the best thing for the money, but Massdrop needs to learn from this experience. It may be within their rights to increase the price, and that's all well and good, but to do so unexpectedly hurts their reputation as a retailer and damages their relationship with their community.
Apr 11, 2019
jmhal
20
Apr 11, 2019
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Professional courtesy??? What are you talking about? Neither you, nor anyone else here, is in business with Massdrop or has any professional relationship with massdrop. It's an online store with a discussion forum and everyone is merely a customer or potential customer. I have never, not once, received notice from any retail store that they were raising prices. I've never seen a gas station wait until their next delivery to adjust prices. THIS IS NOT HOW ANYTHING WORKS. The only group of people among which Massdrop's reputation has suffered are a self-important few claiming they are entitled to notice of or input into Massdrop business decisions solely because they were contemplating potentially buying something for $200. This is a subset of customers (most in this case aren't even that) most sane businesses would happily "fire" and the peace would be well worth the very few lost sales. If people want someone to make them feel safe and loved they should be calling their mother instead of looking to online retailers.
(Edited)
Apr 11, 2019
emery.t
49
Apr 12, 2019
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Companies that maintain a good relationship with their customers do better in the long run. The people who are upset by how Massdrop handled this situation are people who have followed and used Massdrop before, not just one time customers. They are the ones who have seen how Massdrop operates and know that this isn't done. And you're comparing them to a gas station? Really? It's well established that gas prices fluctuate constantly, so it doesn't come as a surprise when they change. They aren't like every other retailer, so stop comparing them. Their entire business model is based on a relationship with their community, from designing products that people want to having them vote on which items to drop. This is only the latest of Massdrop's mishandling of situations. They have developed a reputation as an unreliable retailer, and are known for poor customer service and communication (delaying for months then canceling orders, not giving updates on shipments, etc.) , and if they continue to operate this way, it's going to hurt them in the long run. They handled this situation poorly, and I hope that they are more communicative going forward, because I want them to continue operating. I don't get why you feel the need to defend them so much. I'm not saying they need approval before raising the price, people should boycott Massdrop, or that anyone who isn't bothered by this is stupid, I just want them to do better by their customers going forward.
Apr 12, 2019
Anjanakrishnan
32
Apr 17, 2019
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I know you may not be correct but I am also not wrong.
Apr 17, 2019
jmhal
20
Apr 17, 2019
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Thank you for your valuable input.
Apr 17, 2019
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