Hey there - glad to give an update on this:
1 - After looking into the warranty clause you referenced, it looks like there may have been some misinterpretation. The clause preventing an employee to make a warranty on behalf of the company was referring to a legal warranty (as in a promise specified in contract law) as opposed to a technical, product warranty. Regardless, I've removed that clause since it was unnecessary and ambiguous.
2 - I've actually generated a largely different version of the Terms of Service. This version is much, much more user friendly and much more relaxed. There are still protective provisions, but this is a great step towards one of our goals of providing the best TOS online. One step at a time.
3 - Warranties (product warranties). I've added a clause detailing the new, official, and explicit product warranty policy that we have. No surprises, there's nothing new here, but the Sparknotes is that Massdrop will provide whatever warranty service that the manufacturer offers (full clause below). We'll also cover the shipping costs both ways.
In general, we have an internal policy to do anything possible to make you guys happy so feel free to reach out if theres anything else we can do.
To determine if your item is eligible for a warranty return, review the paperwork that came with the merchandise or contact the manufacturer for specific details. In the event that the product purchased experiences defect or failure which otherwise would be covered by the product’s manufacturer warranty, please contact Massdrop via email@example.com with a description of your problem along with your Massdrop Order ID.
Massdrop will request for the product to be sent back to a specified return address (which will be provided to you via email). Upon receipt of the defective product, Massdrop will make every effort possible to ensure your satisfaction by shipping you a replacement product. Massdrop will pay for all shipping costs related to warranty service. Massdrop also reserves the right to refund the purchase price as its exclusive warranty remedy.