Showing 1 of 7725 conversations about:
Swesen
32
Sep 19, 2019
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So these are not worth even a single peice of packaging? The retail box came in a cardboard box that was too large in every direction, but no packing peanuts, airbags or anything around.
Sep 19, 2019
rxght
1
Sep 19, 2019
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Your getting headphones worth way more than what you're paying for so I wouldn't whine about packaging if I where you
Sep 19, 2019
Swesen
32
Sep 19, 2019
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hahaha, yepp massdrop is just giving away shit. So my $280 headphones sent across multiple countries isn't worth packaging when my bikes oil filter worth $30 from 100km away gets it. Why are you even defending this?
Sep 19, 2019
musictracer
19
Sep 20, 2019
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Hey there! So how satisfied are you from your 6xx sound performance? Did it meet your expectations? I got mine about 10 days ago but the performance doesn't align with what the reviews say (mine are not mid-forward at all, and quite dull / hollow I would say). My serial no. begins with 0836XX and I am seriously thinking of claiming a warranty repair/replacement. So what's your experience so far?
Sep 20, 2019
Swesen
32
Sep 20, 2019
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Comparing with my HD 598SE, which I have used as my main headphones for the last 4 years, the sound is punchier on the bass sound and all over more defined with more details. Compared to my AKG K7XX, which I find sounds flat and boring with a lot of music being muddy, it has more details, more punch and more focus on bass. I would not describe them as dull or hollow. I would describe them as clear treble with punchy bass and mids. My serial starts with 0855, I've just started with better headphones so hope it helps.
(Edited)
Sep 20, 2019
musictracer
19
Sep 20, 2019
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Thanks a lot for your reply! Your serial number is significantly distant from mine and the description of their sound makes me more certain that I got a faulty pair. Of course serial numbers might not mean anything since there are different factories the cans come from but I just wanted to see how distant these numbers might be despite the orders occured only a couple of weeks apart. And man... they really are distant...!
Sep 20, 2019
Niijels
1
Sep 24, 2019
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You could contact Sennheiser's customer support, ask them to verify where and when your headphone is built. How are you using them (do they get enough "juice")?
Sep 24, 2019
musictracer
19
Sep 24, 2019
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I am using an Audient ID14 interface. It features Burr Brown converters and the headphone amp can handle cans of up to 600 ohms with ease. But I also tested my pair on several other units including my cell phone anyway and got the same disappointing results so it can't be a dac/amp issue ... Contacting Sennheiser support is something I never thought before. I hope they will be able to provide me this kind of information. Thanks!
Sep 24, 2019
Kevin
5021
Outreach
Sep 25, 2019
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Don't contact Sennheiser support, contact Drop Support, they will arrange a replacement pair for you (or a full refund) if you're not satisfied with what you've received. It's highly unlikely (but possible) it's defective- more likely it's just not compatible with your listening preferences/expectations.
Sep 25, 2019
musictracer
19
Sep 25, 2019
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...more likely you have no idea what you are talking about I would say. How can you judge my pair without even having heard it? How can you judge my appraisal without knowing my background? Oh!! I just noticed the Drop badge in your profile picture... Well, that explains a lot. It simply can't be that Drop has sold me a defective pair, right...? It MUST be that it is not compatible with my listening preferences, ha? Yeah I get it! Well buddy, I have a few bad news for you, but Sennheiser has already let out to the market a few faulty sounding cans when they opened their first Romanian factory.https://www.superbestaudiofriends.org/index.php?threads/solving-the-hd650-mystery.8026/ So what would you say about that dear friend? Just wondering... Would you still insist that even Sonarworks's listening preferences are not compatible with their listening expectations? I mean come on...!! These guys are experts and work in top notch labs!!! But wait... there's more... Sennheiser celebrated another new Romanian factory just one and a half months ago!!! https://en-de.sennheiser.com/mediaroom/sennheiser-celebrates-official-opening-of-new-factory-in-brasov-romania# But yeah yeah, I know there is no way they repeated the same mistake, right? As if they ever did it in the past...
Sep 25, 2019
Kevin
5021
Outreach
Sep 25, 2019
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I’m basing my statement regarding likelihood on the 8000+ pairs of hd6xx and hd58x headphones that we have shipped in the last 6 months. The return rate on them is less than 0.5%. So, I restate, it is highly unlikely, but possible (about 1 in 200 given the most recent data set), your pair is defective.
Sep 25, 2019
musictracer
19
Sep 25, 2019
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1 in 200 means "unlikely" to you ?!?! You realize that with the rate you say you are selling (8000 per 6months) it means that you ship 7 defective pairs every month!!!! And you still believe that it is unlikely that I got a defective pair...?!?! Jeez... Just do the math dude !!
Sep 25, 2019
Niijels
1
Sep 25, 2019
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I don't think that there are two factories in Romania, as you seem to think. The press release link states "After commencing the first assembly of products in November 2018, activity has now ramped up to full operations.".
Sep 25, 2019
musictracer
19
Sep 25, 2019
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Yes you are probably right . Apparently they produced a few products to test the production ability of the factory before celebrating the official opening. Obviously they have been "fine tuning" their Romanian production line all these months as it is proved from Sonarworks in the thread I posted. Only problem is that they let out to the market those "testing" products (as Sonarworks proved). Huge mistake from a company of such a great name. In my case my serial no is 0836XX while Swesen's who got them only a couple weeks later is 0855XX, so that means that mine have been produced quite earlier, possibly during the "testing" period. So once again it would be a good idea to ask Sennheiser about the date and origin of my pair... Regardless, as the Drop guy above mentioned, they ship roughly 7 defective products per month so... not a rare thing to happen at all!
(Edited)
Sep 25, 2019
LuckyLuke575
549
Sep 27, 2019
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Bud, on a normal day your brain makes dozens of errors leading to clumsiness and mistakes; don't expect anything to be perfect, 0.5% isn't that bad in terms of real world manufacturing quality. On the other hand there may be a hearing issue that's developed, so the solution may lie with the hearing aid store, not an online forum.
Sep 27, 2019
musictracer
19
Sep 28, 2019
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I never said that 0.5% is bad in terms of real world manufacturing quality. If you know maths then you know that 0.5% of 100 pieces is miles away from 0.5 of 8000 pieces. So if Drop sold 500 pieces per 6 months then yes, it would be unlikely that I got a faulty pair. But Drop doesn't sell 500 pieces, they sell 8000 pieces and that my friend is far from "unlikely". In other words, all I said is when you ship 7 faulty pairs every month then getting a faulty pair is not such a rare thing to happen. As for the irony of your last sentence, it is nice to keep a minimum level of respect when commenting in public discussions, rather than insulting people you don't know behind the safety of your keyboard. If you can't understand the significance of being polite to other members of the community then it is best to keep silent.
Sep 28, 2019
LuckyLuke575
549
Sep 29, 2019
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Sorry bud, but your calculations and logic are faulty. PS this isn't your workplace or your house; you're gonna get straight talk here where you may not get elsewhere
Sep 29, 2019
musictracer
19
Sep 29, 2019
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My calculations are absolutely accurate. Want me to prove it? 8000pairs per 6 months / 200 pairs where 1 is faulty = 40 faulty pairs per 6 months So every month Drop ships 40 faulty pairs per 6months / 6months = 6.66666666667 faulty pairs per month Of course a pair must be an integer so if you round 6.66666666667 off it becomes 7. See? It is really very basic maths... Hopefully this has eliminated any of your doubts. So, like I said, Drop ships roughly 7 faulty pairs every month. As for "this isn't my house", well this is something that you should remind to YOUR OWN SELF. You have every right to be as rude and bush as you want in your own house. But you ought to learn to respect other people outside of it.
Sep 29, 2019
LuckyLuke575
549
Sep 30, 2019
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This is all hogwash bud, because in reality no one really knows what the exact failure rate is because some people may end up keeping faulty units without knowing it, others might try to sell the headphones second hand, others might just try to repair them locally, or send them directly to Sennheiser under warranty, and other units may be bought and never used for whatever reason (as a spare set in a production studio for example) et alii. My argument is that the faults are going to happen now matter how good the production process is (and yes, production quality is important, they're working on improving that all the time). What's more important and relevant is what Massdrop or any other retailer does when things go wrong, and how quickly they can get a customer up and running with another pair). In other words; Fehler können passieren, aber der wichtige Punkt, auf den man sich konzentrieren muss, ist, wie diese Fehler behoben werden.
Sep 30, 2019
musictracer
19
Oct 1, 2019
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I agree in the most part. Just one objection: AFAIK we can't claim the warranty through Sennheiser. We can address only Drop for that. I also agree that the most important part is how quickly Massdrop responds to complaints and from my experience I have to admit that they are being very responsive and willing to assist. At least that's my experience so far...
Oct 1, 2019
LuckyLuke575
549
Oct 1, 2019
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That's good. I saw the 2 year warranty sign on the box, so I thought that Sennheiser would stand behind the product, especially here in Germany. It's more sensible given the infrastructure. They seem to have great customer service and respond quickly to questions.
Oct 1, 2019
musictracer
19
Oct 2, 2019
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You are so right! I hadn't noticed that before. It is indeed written on the box. Also stated in the leaflet that came with it, advising to address Sennheiser for warranty claim. But on the other hand it also states that the box includes a 3m cable which is true for the HD650 but not for the HD6XX so maybe they were too lazy to modify the originally HD650 leaflet to the HD6XX standards... It is such a pity that they sell a $280 product and not take care of those misconceptions.
Oct 2, 2019
LuckyLuke575
549
Oct 3, 2019
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Yeah, I think its ok in terms of the packaging. It actually says "Model: HD 650" on the box. In any case, Massdrop wouldn't be able to do anything with the headphones themselves; they'd have to send them to Sennheiser for repair anyway. Although it might be that in the US there's a different warranty and repair process, but here in Germany I'd just send them directly to Sennheiser, although I'd double check that they would accept the 6XX before sending it.
Oct 3, 2019
musictracer
19
Oct 3, 2019
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Exactly, it is best to check that before you send it because I read somewhere in the comments that we have to address Drop for that and not Sennheiser. Also Kevin (Drop representative) has comented above: "Don't contact Sennheiser support, contact Drop Support, they will arrange a replacement pair for you (or a full refund) if you're not satisfied with what you've received". So, like you said, a check before proceed would be a good idea!
Oct 3, 2019
LuckyLuke575
549
Oct 3, 2019
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Yes, Sennheiser for sure would only repair, and not replace. Also, they ask that you pay for the shipping cost to them, so it would not be as good as the Massdrop process in this case. But being in Europe, I'm not sure what the Massdrop support would be like, so I'd go for the most convenient process. But thankfully there's nothing wrong with my 6XXs!!! :D
Oct 3, 2019
musictracer
19
Oct 4, 2019
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Drop consents to pay the shipping to US but it is likely they won't pay any import/export customs charges so... yes it might be better to address Sennheiser for warranty. If of course we are eligible for this...
Oct 4, 2019
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