Showing 1 of 7724 conversations about:
View Full Discussion
So I guess I'm confused by the May 18th update. Is it stating that if we don't order before this next shipment runs out, we have to wait?
If you ordered already, yours is coming. If you have not, you have to be in the first 300 orders to get them before the next shipment.
If they didn't have the cans in stock, why wouldn't they put that info right on the order page? Like reputable companies do. I paid for expedited shipping. What happened to that? Drop should step up and ship these headphones to the backordered customers UPS priority ground. That's taking care of your customers.
When I ordered 14th they had estimated ship date May 20 right on the product and order. CLEARLY this was bullshit based on these updates. So pissed off I was careful to look for the ship date and pay for the shipping thatbwould get tjese her in time for my husbands birthday. Shipments are slow due to pandemic, but dishonesty is a whole nother thing.
Your absolutely right! And I don't believe the manufacturer didn't ship headphones. Be HONEST with your customers.
What basis other than your tinfoil hat do you have to believe the shipment hasn't been delayed? Especially with everything going on in the world where shipments of everything have been delayed. also to @Debralous3491 I definitely understand your frustration. I am waiting as well. It did say EXPECTED ship date very clearly not a guarantee. They also said they will gladly give refunds if you contact them. That being said. I hope your husband enjoys his headphones if you stick with the order!
I ordered about 8 different orders from various companies over the last two weeks. Only 1 has arrived on schedule and that was from Schiit. Amazon, B&H, and Lowes have all been delayed. Some shipments themselves have been slow and some lead time have been slow. It's simply the way things are at the moment.
I ordered two parts I need to replace in the steering column on my Jeep yesterday. Both shipped yesterday. From two different companies. Google Massdrop shipping complaints. You'll see this issue has been happening for years.
Totally understood that things are dicey with the cuttent situation. Doesn't overcome the need to have a seller provide the best information they have. Clearly when I placed the oder they already knew the expected shipping date was completely BS. AND no communication since. When I tried to contact them I got an auto reply saying it would take them a week to reply. Triple whammy of poor customer service.
The supplier was supposed to have their shipment to them last week but has been delayed to them multiple times. They have also been providing frequent updates here. I don't see how they could have exactly foreseen all that or how you can say there is no communication? They have communicated more than you will ever see a retailer directly communicate with you. Most places just leave you on an order processing status. If you want more info you have to call and wait on hold to get a non answer.
How is Drop supposed to predict the future? They do not order stock until they have a certain amount of orders, hence the runs they do. So the best information possible is being provided. You say that you understand "things are dicey with the current situation," yet the rest of your comment shows that you clearly do not. How are they supposed to communicate with normal response times with working restrictions for the virus, in addition to employees who are sickened, people refusing to come in due to fear of the virus, etc.?
a quick question. What date did you receive yours? Thanks.