Massdrop x Sennheiser HD 6XX Headphones Discussions | Drop

Sep 10, 2020

If you planning to use freight forwarding, don't order yet. Check first if your local Sennheiser store is accepting warranty because you'll be on your own:

For those from Philippines, Sennheiser is not accepting the warranty based from my queries.

My unit came with a dead left driver and that's ~300usd down the drain for me. Basically, this is not Sennheiser international warranty but rather Drop warranty. You'll need to send it to them (at your own expense) and not to your local Sennheiser store

Sep 11, 2020

Miguel777Not surprised. A local authorized Sennheiser dealer told me HD6XX and 58X are fakes and Drop is a scam website.

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TLemelin

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Sep 12, 2020

RandomDudeDaveYeah. They totally didn't tell you that to try to get you to pay their retail prices.

(Edited)

Sep 13, 2020

TLemelinThe problem is that Drop is so extremely holed up in the US that other countries' Senn divisions have no clue about it. Sennheiser is a German brand, the headphones are made in Ireland and I gotta buy them from the US while I live way closer to Sennheiser factory than most Drop employees. What sorta BS is that. Drop should expect worldwide demand and be in at least some rudimentary contact with Sennheiser Global/and or include a special global warranty card. Just imagine needing a repair or new unit. I'd have to ship the product back to the US (rip carbon footprint), get it repaired, then sent back (rip carbon footprint x2) and pay another full VAT and customs charge AGAIN.

TLemelin

165

Sep 13, 2020

RandomDudeDaveYeah, that's a fair point. I didn't even think of Sennheiser shops in other countries. That makes sense why they wouldn't have known. Maybe as Drop grows they'll have shipping directly from other warehouses across the world, particularly with products actually manufactured in other countries/continents.

(Edited)

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A community member

Sep 15, 2020

RandomDudeDaveYeah, in the UK here. Defo not buying these until they fix this warranty problem or sell them at a lower price

Sep 20, 2020

Miguel777Well, you should've known when Drop doesn't ship to the Philippines.

(Edited)

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Sep 20, 2020

RandomDudeDaveBuy a HD650 from your local reseller then.

Sep 20, 2020

reiszrieLegit hd650 costs here 2 times as much as 6xx

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Sep 20, 2020

RandomDudeDaveIf you don't want to pay for a local set of HD650, you just gotta live with the risk & inconvenience of getting the HD6XX then. Since the HD6XX was and still is meant for the US region, not global.

(Edited)

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Sep 20, 2020

TLemelinI'm plenty sure its not because of warehouse or logistic incapability that they don't ship internationally but rather to not infringe on Sennheiser's channel distribution agreements, e.g a certain country's Sennheiser products are exclusively distributed by XYZ company and hence no e-retailer can legitimately sell and ship into those countries as that'd infringe on exclusivity agreements. Beyond that, an agreement with the US entity is not necessarily an agreement with the Group entity as they often operate independently from each other, this would have to go into the finer details of a how a corporation is set-up but my point is simply that the issue is not as simplistic as what most thinks it is and the HD6XX is meant for the US region, not necessarily for the global market, so if someone is purchasing it from overseas and using a forwarder, then it is entirely on them to take on those risks and inconveniences.

(Edited)

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Sep 20, 2020

Thats fine, you were never their intended market for the HD6XX to begin with, since it is meant for the US region only.

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Sep 20, 2020

reiszrieStill having it come with a manual that says warranty is covered by Sennheiser when it's not is pretty bad don't you say? It even says HD 6xx and not just HD 650. So why not remove that label if it's not covered by Sennheiser

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Sep 20, 2020

Miguel777Thats because it is indeed covered by Sennheiser... in the US and the unit being US-only meant that the manual is contextually referring that fact. what you are forgetting is that the HD6XX was never meant for the global market, it is for the US region and while you can find ways around shipping to get it into your country, it still doesn’t change that support and warranty is only in the US hence to get support, you’ll have to ship it back to the US. I mean, you took a bet with a US-only unit and went through the trouble of circumventing US-only shipping because you wanted to score a bargain but if its local support that you desire, you should have gotten the HD650 locally instead.

(Edited)

Sep 22, 2020

reiszrieOh sorry, didn't know Sennheiser International meant Sennheiser US

Sep 22, 2020

Miguel777at no point does the user manual ever state that the HD6XX comes with International Warranty nor make reference that this is an International model.

As seen in the photo I’ve attached of the user manual, the only mention of “International Warranty” is under the “FOR AUSTRALIA ONLY” category which the Philippines is not. I get that you’re disappointed that you’re not able to get support locally outside of the intended support coverage region of the HD6XX but it is not the fault of Drop or Sennheiser as it was never marketed or specified to support customers globally, but I am also confident that you understood the risks when you had to use a forwarder to get a product that doesn’t ship overseas, to ship to the Philippines. If anything, take this as a lesson on buying a product not meant for the global (or your specific) market, if you cannot or is not willing to ship the item back to the US for support, I’d suggest that you don’t get it.

(Edited)

Sep 22, 2020

reiszrieClearly in the first sentence it says Sennheiser electronic GmbH & Co. KG. Not in any way was it inferred that it's in US only. If my Sennheiser store is Sennheiser electronic GmbH & Co. KG then it means that they give warranty.

Sep 22, 2020

Miguel777Now you’re being disingenuous and pulling some mental gymnastics to justify feeling salty over making a bad decision. You've intentionally circumvent the US-only shipping with a forwarder to your home country hence you're very well aware that this is a product that is meant to be sold only for the US region. The user guide never once mentioned that you’re getting International Warranty on a model sold and shipped only in the US but you’re trying your darnedest to twist it into somehow meaning to say you’re able to get warranty support in the Philippines. All these discussion is pointless if you refuse to be reasonable and I’m not entirely sure what your objective is, to have Drop somehow service your HD6XX locally in the Philippines? or as a cautionary tale for other international customers that the HD6XX doesn’t come with international warranty? Either ways, enjoy your day (and your broken HD6XX) Miguel.

(Edited)

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ewetcr

Sep 22, 2020

reiszrieApparently Sennheiser itself, named in the warranty as Sennheiser electronic GmbH & Co. KG. should take care of the warranty, The line that says "Australia only" just means that the following paragraphs only apply to Australia, not that the international warranty is only accessible in Australia besides the US. However, unless Sennheiser wants to give you a helping hand, you will always be told to send the cans to Drop.

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Sep 22, 2020

ewetcrAbsolutely, and the portion that mentions “International Warranty” happens to be after the “Australia Only” text which logically would mean that the only instance of getting support outside of the US would be in Australia Only Warranty conditions before the “Australia Only” text clearly stated that to contact their partners to enquire on warranty conditions not that you can service the headphone at their local partners. We ought to be cognizant of the fact that this pair of headphones does not ship to countries outside of US and it is be intention because it isn't meant to be an international model. Many overseas customers had used a forwarder to circumvent this but that intentional act of doing so indicates that they very well know what they're getting into. The point I was making therefore was that at no point did Sennheiser or Drop state that it comes with International Warranty or that one can get a replacement locally, outside of the US - For a set of headphones that can only be shipped within the US. However it is reasonable to say that Drop should have made their warranty coverage clearer that it only covers the US.

(Edited)

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Sep 22, 2020

RandomDudeDaveFor a fake pair of HPs, they sound great. They have sold 111000+ HPs on Drop, with a 4.8 review rating. Overall, it is the best sound I have heard on an IEM/HP. For some of us who can't afford the HD 650, this is a dream offer. But I do whole-hardheartedly agree with you on the warranty thing. It's a shame there is no global warranty or contact with the local Senn branch, but yes, I knew what I was getting into, and took the call (and it worked out fine).

(Edited)

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Sep 22, 2020

RandomDudeDaveBTW, I am not sure if you need to pay customs for a product sent for repair. At least in India I think it is exempted. Shipping charges one-way, yes. I am not sure about a replacement, though.

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Sep 22, 2020

pradeep-sWell here in Europe you have to basically pay tax for paying a tax when importing stuff, so it would surely be subject to some extra charges.

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Sep 23, 2020

RandomDudeDaveDave, even in India there will be a charge that will pinch us hard, but not the full stuff. I hear OP and understand his pain, but its a known risk. The damages are for a minor % of folks (BTW, I burnt up a non-Drop small speaker from Europe :), and there is no way to repair it but send to them :). But I love them, and plan to get it repaired). One more choice is to buy a used pair from eBay, Europe. Most of us care for 6xx almost like our kid, trust me.

Sep 23, 2020

reiszrieFunny you say that as there are cases where Sennheiser themselves service 6xx instead of Massdrop. Thank you, I fixed my 6xx btw :) this post is just a word of warning to check first if Sennheiser in your country will fix 6xx clearly stated in the title

Sep 23, 2020

Miguel777Great, just be careful from here onwards when making purchases of items not meant for your country :)

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Sep 23, 2020

reiszrieYup, thank you for being an asshole :)

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Sep 23, 2020

Miguel777If being reasonable makes me an asshole then I'll take that as a compliment thanks! perhaps you can learn from this to not blame everyone else for your own lack of foresight and bets made by your own volition that didn't turn out in your favor.

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Sep 23, 2020

reiszrieNo, you were being reasonable until you told me to enjoy my "broken" headphones. Don't pat yourself in the back

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Sep 23, 2020

Miguel777anyone would have been exasperated by your attempts at sarcasm and disingenuity, consider it my good-will that it took me that long to realize that you're not here for a reasonable discussion. thanks for your compliments though :)

(Edited)

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Sep 23, 2020

reiszrieI think the extended 3-year warranty is for the US region only. HD 6xx itself is shipped to many countries by Drop, including India (so their primary market is the US, no doubt, but the market extends to many countries). I assume I can get my 6XX repaired in Senn India. Interestingly, Senn 58X is not available to be shipped to India (I checked that HD 650 is available in Senn India but not HD 580 Jubilee - the point being, issues with 6xx can be addressed here, but not 58X). But I guess I can send either 6XX or 58X to Drop if there are issues within 2 years, just like anyone in USA can. It's a pleasant surprise that very few people have had issues with either (that speaks volumes about the product and Drop, on whom we are harsh many a time :) ).