Just wanted to chime in about the shipping delays. This is a major issue that's affecting us and- quite obviously the entire industry. Our primary warehouse is in New Jersey, which is a hotspot for COVID19 and there are various state laws/restrictions/curfews that are impacting our ability to ship packages out.
Our warehouse staff are working as hard as they safely can to get packages moving and we're allocating resources to be as efficient as possible (this means we're not always following First in, First out, order processing, etc).
We've recently gotten swamped with even more HD6XX orders than usual (apparently because Amazon's ship date on HD650 is May 6th, so people are coming to us instead), so that's further exacerbating our backlog.
Suffice to say, we're moving as quickly as we can given the circumstances and appreciate your patience. Emailing customer support will not affect when your order gets sent out (they don't control dispatch dates). The length/size of the backlogs vary because we sometimes will assign all staff on a specific date to just ship a handful of products (i.e. just HD6XX, and HD58x on Wednesday) because it's faster/more efficient then sending 10 orders of 100 different products. What that means is that we can't give firm updates on how long/bad the backlog will be for any given product. We are prioritizing HD6XX since it's our #1 best seller, so this situation should be less extreme sooner rather than later.
We're doing our best under extremely difficult circumstances and appreciate your patience.
April 15th update: As of this moment, all orders received prior to April 14th have shipped. We're fully caught up on shipping the HD6XX (for now). A) we'll likely get behind again in the coming days as we focus on 'catching up' on other products, B) We're low on stock on the HD6XX, so if you're on the fence I suggest you place your order sooner rather than later.
April 24th update: Current shipping delays are about 5 business days.
April 27th update: We're currently caught up with orders that were placed on/prior to April 20th. i.e. we're 5 business days, 7 calendar days behind. That should continue to be the pace for most of this week.
April 28th update: We're caught up to orders prior to April 22nd(Corrected).
May 1st Update: We're caught up to orders placed prior to April 27th. I.e. we're still running at roughly 5 business days behind.
May 5th Update: Everything placed prior to April 28th has shipped, about half of the orders from the 28th have shipped, and some of the orders from the 29th are done. Tomorrow we should finish all 28/29th orders, and hopefully some of the 30th orders too. We're still firmly in the ~5 business day lag range.
May 8th Update: Everything bought prior to May 4th has shipped (and almost all of the May 4th orders as well). We're almost out of inventory in our warehouse but a shipment from Sennheiser is expected early/mid next week. Once that shipment is gone it'll be 4-6 weeks before the next shipment arrives.
May 15th Update: The Sennheiser shipment that was supposed to arrive hasn't come in yet, we're following up with them to get an update on when we can expect it. Those units were earmarked to be shipped out this week to existing orders, so that's the cause for the shipping delay. We expect to get an update later today.
May 15th Update #2: No response from Senn yet, probably won't hear until next week. Rest assured, as soon as they get the shipment to us, we'll get the pending orders shipped out (this exact same thing happened with the PC37x last week).
May 18th Update: Sennheiser told us that our HD6XX shipment will be dispatched on Tuesday, which means it'll arrive at our warehouse on Wednesday or Thursday. As soon as it arrives we'll be unpacking and shipping it. Thanks for your patience on this. We've got about ~300 units left of this shipment to sell, otherwise you'll likely have to wait until mid/end June for the next shipment.
May 19th Update: Our shipment is delayed a day, won't ship to us until tomorrow, meaning Thursday/Friday to us at the earliest. Will update again with more info when I get it.
May 21st Update: Note these are no-longer in stock. There is a [Pre-Order] button, and an estimated ship date of June 30th. Those who ordered on/prior to May 20th, your order will ship shortly (as soon as our order from Sennheiser arrives, which should be in the coming days.
May 21st Update #2: The trucking company has made an appointment to deliver the HD6XX units on Friday May 22nd at 9AM. Assuming no complications, it'll get unloaded, received, and we'll immediately start shipping these back out to everyone who ordered (on/prior to May 20th). We're looking into running a weekend shift on Saturday/Sunday to also help get "caught up" and get these shipped out sooner. Will provide more updates as I get more info on the timing and cadence of this delivery, thanks for hanging in there! For new orders, the June 30th ship date is likely going happen a couple weeks sooner than that, but we're leaving it at June 30th since there's a very vocal minority who wants us to be conservative with our ship date and "underpromise and overdeliver". I'll provide some discussion updates here as that shipment evolves (I think they're still being made, then need to be moved from Europe to NA.)
May 22nd Update: Shipment arrived this morning and everything went smoothly. Over 500 units have already shipped out, and they're getting through more of them. There is an optional shift on the weekend, but productivity will depend on how many people show up to work.. on memorial day weekend.... (I'm not too optimistic).
May 22nd Update #2: 800+ units have shipped as of 3pm EST. PS, they don't ship on a strict-FIFO basis, that's basically impossible (or at least terrible inefficient) when you have 10 people packaging and shipping out the same thing. Everyone gets stacks of orders, boxes get packed, things get scanned into the system in different order, boxes get loaded onto the truck in a different order etc etc. Everything will be shipped by Tuesday at the latest (Monday is a holiday), hopefully sooner.
May 22nd Update #3: Looks like just over 1000 units shipped today, and a little under 300 remain. We've asked to make this a priority over the weekend (read the notes above). Unclear how many will get done/shipped on the weekend (hopefully all of them), anything left will be shipped on Tuesday. Have a great weekend and stay safe.
May 25th: Kinda funny, kinda not... precisely 10 orders were shipped out over the weekend.. So I'm guessing one person showed up for about 30 minutes and then went home (or out to join the Memorial day festivities). Anyways, this is highest priority on Tuesday and the remaining ~300 orders should ship out.
May 26th: ~50 orders left to ship. Rest should be done in the next hours or so. Still trying to get an update from Senn about the next shipment and whether we can get it made/shipped to us sooner than the end of June. The most likely scenario is that they split the order into two shipments and air-freight us the first half early.
May 26th Update #2: Everything has shipped out! Thanks for your patience, I'm going to shut this thread down and start a new one in a day or two since the size of it (over 100 comments long) is getting a little unruly. To everyone who just got (or will soon get) their pair of headphones, please leave a review/photo and get your drop reward points!! Happy listening.