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Erethrin
3
Oct 21, 2017
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this is the first time i hear about massdrop i search for a contact us button , didnt find one , so i suppose i have to write my question here ?
if i buy this monitor and it arrive DOA or defective , how easy its gonna be to return it ? , i live in canada and paying for the return price would be prohibitive (post canada price are ridiculous) i know site like amazon cover the return shipping price , is it the same with massdrop ?
Oct 21, 2017
CharlieMason
106
Oct 21, 2017
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I don't think you have to worry about that because they offer a pixel perfect guarantee. They however do not have a return policy on the monitor as said here: https://www.massdrop.com/profile/Will/comments/1849798 But I'm sure if the monitor was DoA they would oblige. Maybe we could get @Will to clarify on this?
Oct 21, 2017
Erethrin
3
Oct 21, 2017
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i get a The page you were looking for could not be found. when i click your link :/
Oct 21, 2017
Raoden
13
Oct 24, 2017
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@CharlieMason @Erethrin @Will Will has already said in a previous post that they offer replacement monitors if you get a single dead pixel within 1 year, and it has a 2 year warranty on the monitor itself if anything goes wrong, so refunds are indeed unlikely, but you still get peace of mind with replacement if you run into any issues.
Oct 24, 2017
hoodafukisalice
97
Oct 11, 2019
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I too would like an answer from MD on the return policy for this for Canadians
Oct 11, 2019
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