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AveryC
1571
Jan 5, 2018
Updated 1/23: Hi Everyone, The Massdrop Vast Curved Gaming Monitor has arrived at the warehouse and the team is wrapping up quality control checks. The monitors are starting to ship and we expect all orders to leave the warehouse by the end of this week (January 26). We’re looking forward to everyone receiving the first production of the Massdrop Vast Curved Gaming Monitor! Updated 1/16: Hi Everyone, We have an update on the Massdrop Vast Gaming Monitor. The shipment of monitors experienced a delay while in transit to our warehouse, and we now expect the monitors to arrive early next week. After receiving and quality control checks, we estimate that the monitors will ship out by the end of next week (January 26). The monitors were shipped via vessel and our team informed us that the delays were due to changing weather and ocean patterns. We know you’re likely just as disappointed as we are, and we’re sorry for this delay. We’re doing what we can to get the monitors shipped to everyone as quickly as possible. We’ll provide an update next week with the status of the shipment.
Updated 1/5: Hi Everyone, We have an update on the Massdrop Vast Curved Gaming Monitor. The monitors are in transit to our warehouse in New Jersey, and once they arrive they will go through the receiving and quality control check process. We wanted to give everyone a heads up that the timeline will be tight, and we’ll be cutting it close for all units to ship on 1/18. We’re pretty confident that the monitors will start shipping on 1/18, however we estimate that the shipment will span over a few days. We are still aiming to have all units ship on 1/18, and we’re working with the warehouse to prioritize this. We apologize for this potential slight delay, and we’ll provide an update on 1/18 with the current shipping status.
Mrsuperbryan
37
Jan 6, 2018
AveryCThanks for the update. Don't rush through that QC just to hit the deadline though.
JeeTheMen
49
Jan 6, 2018
AveryCWill we get a tracking number when it ship?
p3asant
10
Jan 6, 2018
MrsuperbryanGood point, better not rush QC given how major of a PITA it would be to ship this thing back.
MrsuperbryanAgreed; I'd rather wait a few days more and actually receive a monitor that works as advertised than to have something missed during QC. Please, take your time!
AveryC
1571
Jan 8, 2018
JeeTheMenYes, you will receive a tracking number once it ships.
mcwarzone
10
Jan 8, 2018
AveryCare you guys doing another drop? if so can we get any idea when it will launch next.
AveryCyou can skip the QC for the one shipping to 1600 Pennsylvania Ave.
Mschivou5
31
Jan 14, 2018
AveryCI work near the complex your warehouse distributor is , can I just pick mine up. Please
PurplDiamond
7
Jan 15, 2018
AveryCIs there any hints on when the next time This drop will be available? it looks to me like 8389 users have requested this product since the last drop, Currently in "college and wasnt able to get to the last drop ;(
PurplDiamond
7
Jan 15, 2018
PurplDiamondI now realize i may be wasting my time hoping for this monitor to drop, as i doubt ill be able to get it in time with my schedule, But a man can dream, January 18 i believe is the estimated ship date that for the current drop of VAST monitors, Will there be another drop after the current are all shipped out and done with? I know, I know. This is probably super annoying But looking at this monitor is just exciting! and i really cant wait.
RangerXML
356
Jan 17, 2018
AveryCDelay....NOOOOO!!!!!
Wittenzellner
41
Jan 17, 2018
AveryCAwh, OKAYyYY ill have to deal with my 2 monitor setup for another week ): honestly when i read through the email fast i thought they said they were literally shipping them with a ship to my state (completely ignoring any other state being landlocked) and then realizing they meant from wherever they were manufactured.
DrZanzibar
2
Jan 17, 2018
RangerXMLClimate Change affects gamers. Call your Congresspeople. :( I guess I'll just have to stick with my piddly 27 inch another coupla weeks
Wittenzellner
41
Jan 17, 2018
DrZanzibarI uhh dont think its climate change.... Maybe something they call weather....
RangerXML
356
Jan 17, 2018
WittenzellnerYour lucky, I sold my monitors to pay for the Vast and had to go back yo my old old old monitor for the time being :-(
Wittenzellner
41
Jan 17, 2018
RangerXMLOuch.... itll be worth it im hoping
Deal
7
Jan 17, 2018
AveryCTake your time to make sure you're delivering a quality product for the first-ever massdrop monitor. It's not worth cutting corners and rushing to meet a deadline. We can wait a bit (if delays continue maybe throw in some massdrop credit or something to compensate, but don't rush delivery).
Bronze-Knight
55
Jan 17, 2018
AveryCWell this news really sucks. So basically we wont be seeing this in our hands till February
Wittenzellner
41
Jan 17, 2018
Bronze-Knight*shruging neutral face emoji*
gonzap50
24
Jan 17, 2018
Bronze-KnightNo kidding.... Paid 3 months ago and still have nothing to show for it. I knew it was going to take a while to ship, but delaying it makes it that much worse. They should just overestimate the shipment date and surprise people by saying it shipped early.
evrial
29
Jan 17, 2018
Bronze-KnightMarch for me, 3rd world problems, whatever. Saving few hundreds bucks at expense of shitton of time.
geoffchad
3
Jan 17, 2018
AveryCSo they're not shipping next week.
There's no Massdrop lets millions of dollars of product through a port and have no idea where it is or when it's getting somewhere through the process. If there was a delay it was determined long before yesterday as it takes a significant amount of time to get product off a ship, through the port, through customs, to a US carrier, shipped across the US, then through the US Massdrop facility's testing/verification and re-packaging process. All of those times are known, which means the only reason "we don't know when its shipping" is because you don't want to say when the real ship date is or you genuinely have no idea when it's arriving, and that's even scarier because it means you don't have a logistics tracking system in place.
Mschivou5
31
Jan 17, 2018
geoffchadAgreed, for them to tell us now about the delay with the vessel and be delayed by a week. Something seems off. and they won’t respond to your message
AveryCdoh, man one more week without a monitor lolz. at least they didn't sink or anything.
evrialyou mean 1st world problems? I don't think 3rd world worries about 35" monitor, CURVED at that. more like clean drinking water. that's how lucky and fortunate you ppl are!
geoffchadI don't know about that, for R&D we ship and use 4G LTE testing equipment sh*t all the time from/to france and all we get is a stinking tracking number with K&N for stuff that is $300k+(unless you want to pay premium for GPS tracker or even more for contact with actual carrier) then they call us when it gets to customs and we have to fill and refill godless amounts of paperwork like "is there a computer chip" "can the computer chip do encryption" and about 50 more mindless and funny questions like that. MD prolly wont know what happened until the shipper receives it through the port and can scan it. then we can hope they already have their customs/import paperwork done and the container wasn't sitting next to some chemical/restricted material as that will ring all sorts of bells. you don't realize the monitors you buy anywhere else has been through this process and sitting on shelves for weeks if not months, WE ARE ON THE BLEADING EDGE OF THE IMPORT/EXPORT process here. I was surprised they only slipped by a week. the actual on water time is only about a 12-14 days, but guessing that end date back on October is the true scary stuff
geoffchad
3
Jan 17, 2018
stupidusernamecheckBut that's sorta the point - if they "just found out" that means it just got off a boat. Let's say customs and port takes a week, then 3 days transit, then arrival and inventory at Massdrop HQ, then two days of testing and reboxing for individual shipment. If all of that is true then when they didn't get to Massdrop last week they aren't shipping em this week. If they "hope" to ship next week then they "hope" they arrive at massdrop this week. As its mid week that means in order for that to be possible they're already en route with a carrier and bill of lading, which massdrop would have to say "they'll be there by " XXX" but if they had that they'd know when they were going to ship.
Wittenzellner
41
Jan 17, 2018
geoffchadYou're gonna get your monitor... it'll all be fine.... no need for conspiracy theories. Seeing its your first drop i understand the skepticism but no worries, delays happen. Life moves on you'll get it.
geoffchad
3
Jan 17, 2018
WittenzellnerThat's not even my concern. My concern is open & honest customer relations. If there's a delay tell your customers and don't give them unrealistic expectations. I see this ALL the time with companies that don't have good logistics or get stuff from China (including massdrop previously). Its not a conspiracy theory - and its not my first drop, just the first one for this account.
This is a really high profile drop as evidenced by the number of people requesting it again, so it needs to be handled well.
Wittenzellner
41
Jan 17, 2018
geoffchadWho knows then. Maybe we will get them shipped at the end of next week...
wetmuddragon
43
Jan 18, 2018
geoffchadThey told us on the fifth it was running late
geoffchadyeah, I get you. AND since this drop is in such real-time ordering/delivery it would be nice if they broke the timeline into sections and update on that. shipped from manufacturer ----- on vessel/water ---- in customs ----- ground shipping to MD WH ------ testing ----- shipping. now I know that the guys at MD have more drops than just one per their staff, but this post took less than 3 minutes *yes I timed it* still at 2:15 while I'm typing* so yeah, now we hope they made the new "estimate" statement is really based on solid data of the shipment location and not assumptions.
Mrsuperbryan
37
Jan 19, 2018
Uberdoodle
55
Jan 23, 2018
AveryCHooray! Just got my shipping tracking numbers. Can't wait to obsessively check them until my monitors arrive. =)
JeeTheMen
49
Jan 23, 2018
UberdoodleAre u trolling us or is this for real?
JeeTheMenmine still say "stop looking at this every 5 minutes"
michellecn
0
Jan 23, 2018
AveryCIs there any way to track our packages? I want to be sure someone is home to grab the Monitor!
SPARTAN1147789
82
Jan 23, 2018
michellecnMassdrop will send tracking info once the monitor is shipped I believe
RangerXML
356
Jan 23, 2018
AveryCI'm so ready!
Uberdoodle
55
Jan 23, 2018
JeeTheMenlol you can track my package with me if you want.
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Uberdoodlerub it in bruh rub it in..... btw, do you remember which buyer # you made? were you one of firsts or ?
Mschivou5
31
Jan 23, 2018
Uberdoodleyou should have blurred your tracking number.
RangerXML
356
Jan 23, 2018
Mschivou5Shhh...I'm in the middle of redirecting his package :p j/k
Uberdoodle
55
Jan 23, 2018
stupidusernamechecktbh I don't remember, I think I got it a week or two after the drop started.
JeeTheMen
49
Jan 23, 2018
UberdoodleNice! Just receive the update in my mail!
RangerXML
356
Jan 23, 2018
AveryCYAYAYAYAYAYYAYYAYAYAY, just got my tracking info! Crossing my fingers that I get it before the weekend for some awesome Star Citizen/Destiny 2 action!
EDIT: And FedEx servers are down :D
EDIT 2: And FedEx servers are back up and my monitor will be here in 4 days!
JeeTheMen
49
Jan 23, 2018
AveryCLets put our buying date in here just to compare... Mine is october 25 still nothing in my mail....
RangerXML
356
Jan 23, 2018
JeeTheMen Sep 20, 2017
jon.clements
0
Jan 23, 2018
RangerXMLOct, 18th and I have a tracking number
CharlieMason
107
Jan 23, 2018
JeeTheMenSept. 29 and I've got a tracking number to Chicago.
JeeTheMen
49
Jan 24, 2018
AveryCSo shipping is maybe more region based than order date based? Maybe we could add our region to help discern a pattern... I'm in canada
JeeTheMen
49
Jan 24, 2018
RangerXMLNice congrats! Choooochooooo welcome to the hype train! Lol
SPARTAN1147789
82
Jan 24, 2018
JeeTheMenI ordered on October 25th and I have a tracking number, should arrive this Thursday. Which is much faster than I would have expected (shipping wise).
Massive17
17
Jan 24, 2018
SPARTAN1147789Ordered Oct 31st and just got my tracking number, but not showing delivery date yet. I'm in northern California.
Uberdoodlehehe MINE shipped too! or at least that is the message I got, I believe that means they just made the label, last time a monitor too 5 days, so maybe Monday! :D Thanks @AveryC @Will @massdrop!!!
Chaos_Therum
7
Jan 24, 2018
AveryCGot my tracking number at 12:00 AM EST it made it to the facility by 8:00 PM EST and they have an estimated delivery date of this Friday I'm in Florida BTW.
CharlieMason
107
Jan 24, 2018
Chaos_TherumNice, Mine shows as arrived at shipping center at 8:30 and is expected to be in Chicago on Thursday.
skCory
12
Jan 24, 2018
JeeTheMenPurchased mine on October 3rd, also in Canada (BC). The drop status still says "Order placed with the vendor" so i'm guessing it hasn't shipped yet. Kind of bummed since it will probably take longer to clear Canadian customs than it will US state lines. Ahh... so antsy!
Bronze-Knight
55
Jan 24, 2018
skCoryOrder placed OCT 27, Just got a tracking number, in VA, USA.
JeeTheMen
49
Jan 24, 2018
skCoryI'm in the same boat as you but in the opposite side of the country... If I get it next week I'll be really happy but I'm not betting anything on that...
DemZane
0
Jan 24, 2018
JeeTheMenOrdered on October 17th, tracking number created but not made it to facility yet. I'm in Europe.
antoinecampeau
3
Jan 24, 2018
UberdoodleJust got my tracking number, i'm in Quebec Canada, shipped by UPS
Lokgolo
25
Jan 24, 2018
Bronze-KnightPlaced my order 26 October, got a tracking number at 10:13 PM EST last night, going to Central Virginia. Hasn't been picked up yet, but states delivery to be expected by 25Jan18.
JeeTheMen
49
Jan 24, 2018
LokgoloOrder place October 25, I'm in Québec. Just receive my tracking number!
SPARTAN1147789
82
Jan 24, 2018
JeeTheMenAccording to tracking, mine was just delivered.
CharlieMason
107
Jan 24, 2018
SPARTAN1147789Hmm, maybe you can be the first reviewer on here to tell us what it's like. Might wanna check the bushes. Packages like to hide in them.
JeeTheMen
49
Jan 24, 2018
SPARTAN1147789Waiting for your review! Congrats men!
Uberdoodlehey ROMEOVILLE lol I'm in chi, but mine still says "label created" but the scheduled delivery is also unchanged! Thu EOD.... but yours is already almost there..... :(
RangerXML
356
Jan 24, 2018
SPARTAN1147789Can't wait to start seeing some of those hands on reviews!
Twix717
16
Jan 24, 2018
AveryCGot mine in the mail today and it’s awesome! All set up and ready to go in a few minutes. Coming from a 19” 768p monitor this thing is insane!
CharlieMason
107
Jan 24, 2018
Twix717Damn, lucky you. Think you'll do a review?
PhysicalVocalist
12
Jan 24, 2018
Twix717What kind of footprint does the base take up? I’m concerned my desk might not have enough area in its current configuration so any measurements would really help! <3
Twix717
16
Jan 24, 2018
CharlieMasonLol I won’t be publishing anything official but I can say that Linus’s review of the monitor is accurate, the menu system doesn’t function like he said though. They must have changed it because it works in a logical manner rather than the random none sense it was in the LTT video. Time will tell how it holds up but I still can’t believe it only cost me $550 the quality and specs.
Massive17
17
Jan 24, 2018
Twix717Thanks for sharing. Any dead pixels or issues?
I've never done any videos but I'm open to making one once I get mine, but that won't be until next Tuesday at which point I think most people will already have theirs. I currently have a couple 27" Korean monitors running at 110hz, can't wait to get mine .
Twix717
16
Jan 24, 2018
Massive17I don't have any dead pixels on mine. I'm down to hear how yours turns out!
Massive17
17
Jan 24, 2018
Twix717Glad to hear yours doesn't have any dead pixels.
If I create a video, I'll post a link here. No promises :)
Twix717
16
Jan 24, 2018
PhysicalVocalistlol I had to completely rearrange my desk for it. Never had monitor near this size. For measurements, here's a few:
base: 18.5 inches wide, 10 inches deep, and 18 inches high. monitor: at its lowest its about 4 inches off the desk. the panel is 33 inches wide. the panel is 15 inches tall (19 if you count from the desk as it's lowest)
i rounded up to the nearest half inch with the base measurements. I assume you like a little breathing room around the display. The other measurements for the panel came out to round numbers. if you need any specific stuff like vertical arrangement or something just let me know and ill check it out for ya. Hope this helped!
SPARTAN1147789
82
Jan 25, 2018
Massive17Mine does not have any dead pixels either
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SPARTAN1147789
82
Jan 25, 2018
SPARTAN1147789sorry about the camera flash, but didn't have enough light in the room.
inifist
99
Jan 25, 2018
SPARTAN1147789bezel seems a bit thicker and more rounded than expected. i hope that's the lighting. ;-;
Mahlergreen
3
Jan 25, 2018
Twix717I just got my Vast today. Are you using the display port by any chance? I couldn't get Windows to boot into it. The only way for Windows to get a picture are:
(1) HDMI connection (2) Vast connect via DP while having my old monitor connects via HDMI
In all cases, I am able to see the POST messages. I am using a Gigabyte Aorus 1080ti extreme . I also tried a different DP cable. Any tips or tricks will be appreciated!
SPARTAN1147789
82
Jan 25, 2018
SPARTAN1147789Wait, I may have some stuck pixels
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SPARTAN1147789
82
Jan 25, 2018
MasterRend4n
12
Jan 25, 2018
Twix717Yeah, the part about the weird menu were all the reviewers doing a poor/lazy job. Massdrop gave all reviewers a note with the test monitors, where they wrote that menu buttons were just a prototype and would be fixed in final product
CharlieMason
107
Jan 25, 2018
SPARTAN1147789Do you think they are tiny enough that you won't notice then under regular use?
SPARTAN1147789
82
Jan 25, 2018
CharlieMasonI'll notice them (but I'm sensitive to dead pixels), but it took me a while to notice them using pixel buddy as in alot of the colors it blended in quite well, but I did contact support just to see if there is any fix or if I can exchange for a new panel, as it is supposed to be a perfect pixel display. The dead pixels may bother me after a while, but everything else seems good. As I can't notice any visible ghosting and colors out of the box seem pretty good.
MasterRend4n
12
Jan 25, 2018
SPARTAN1147789Hi spartan, had that problem with my old gaming monitor, but i fixed it easy at least that one time. I used this youtube guide.

... But I just displayed a gif in solid color (fullscreen) where it switched between different rgb color and let it run for a couple of hours every day for a week and the pixels turned on finally.. hope this helps :)
Twix717
16
Jan 25, 2018
MahlergreenI'm running mine on HDMI at the moment. Waiting on parts to come in the mail for my new PC to run DP. i can set up a test bench and plug it in to see if it posts and stuff later. for now probably just try and see what others say about it. try and get some info. the internet is a vast place and I'm sure there's an answer hiding somewhere for you. I wish you best of luck my friend!
SPARTAN1147789
82
Jan 25, 2018
MasterRend4nThanks, but it didn't seem to work for me. I tried the sound and flashlight option as well as the switching option, It may go away overtime, but for the moment I am stuck with it.
JeeTheMen
49
Jan 25, 2018
SPARTAN1147789You have run it a couple of hour everyday for a week already? Damn you're fast!
Massive17
17
Jan 25, 2018
Damn. That sucks. Hopefully that Youtube guide will fix those pixels.
Essentially we're pretty screwed if we get a dead pixel. Meaning we can only get our money back and not exchange it. Sound like MD didn't think about ordering extra monitors in case something like this happened.
RangerXML
356
Jan 25, 2018
MasterRend4nThat particular video was a gag, that video was made when his channel was still fake.
https://www.youtube.com/watch?v=q1WVKyhBf28
MasterRend4n
12
Jan 25, 2018
RangerXMLThat might be, i dont know, never tried the flashlight thing, just the part about using different colors. As i wrote i used a gif video with solid color switching for a week, and that worked. My buddy also did it with his laptop screen, and it also worked for him with changing the colors on display really fast. In his case he had 7 stuck pixel now he only has two, but those seem to be completely dead. Its worth a try.
RangerXML
356
Jan 25, 2018
MasterRend4nColor change is a known method, but the flashlight and sound is 100% BS.
MasterRend4n
12
Jan 25, 2018
RangerXMLOkai, good thing i never tried that method, i would have looked like a idiot then :)
But yes the color change method worked, i know linus on youtube have fixed some of his monitors that way.
SPARTAN1147789
82
Jan 25, 2018
JeeTheMenYeah I plan to run it for a while, but at the moment it's stuck and it doesn't look like an easy fix. The good thing is that I do not notice it with gaming. The wierd issue I'm having now is that if I change the resolution or refresh rate the monitor will stop registering a signal and will not detect my pc until I reboot. May be the cable, I'll change that out if it happens again.
ibibass
86
Jan 25, 2018
AveryCHey, I'm using it right now, but I'm having problems. The monitor pnly has the option to run at 2560 X 1440p, and I can't see a way to fix it! Anyone know how?
SPARTAN1147789
82
Jan 25, 2018
RangerXMLYeah, it seemed odd as I never heard of that one before but I thought I would give it a try. I agree it's bs, I'm leaving a flashing screen over the deadpixels to see if it will fix it for now. Will let you know if I make any progress.
SPARTAN1147789
82
Jan 25, 2018
ibibassAre you using display port?
SPARTAN1147789Hey there, I'm checking with the manufacture about your issue. I'll keep you updated on what we can do to help you out.
SPARTAN1147789
82
Jan 25, 2018
YanboWuThanks
JeeTheMen
49
Jan 25, 2018
AveryCMine is supposed to arrive Friday! Faster than expected!
Fusface
6
Jan 25, 2018
JeeTheMenI bought on Oct 10 and getting it on Jan 26 end of day (in Toronto)
tgrobbins
0
Jan 25, 2018
FusfaceToronto here - I see it moved from DHL to Canada Post but no estimated delivery date. Let me know how you get on with the delivery itself.
Fusface
6
Jan 25, 2018
tgrobbinsMy package is with UPS, but then it's still in Louisville, KY, and still schedule for 26 end of day.
Hellwasta
1
Jan 25, 2018
Twix717Well they said the menu was not the final version and ltt omitted to talk about that.
MasterRend4n
12
Jan 25, 2018
JeeTheMenMine is getting delivered to denmark on monday :)
tgrobbins
0
Jan 25, 2018
FusfaceGot my Canada Post tracking number - shows as Card for Pick Up and COD (I assume for customs fees). Still no estimated delivery date - interestingly enough, mine went through New Jersey.
Juanathan007
16
Jan 25, 2018
tgrobbinsI would be curious to see what the custom fees were.
Fusface
6
Jan 25, 2018
Juanathan007 Amount of Duties and/or Taxes:100.34 CAD
Juanathan007
16
Jan 25, 2018
FusfaceThanks Fusface for the swift reply!
ibibass
86
Jan 25, 2018
SPARTAN1147789Yup, using displayport! Tried it in both windows and MacOS, the OS sees the display in both, but the display always says no signal. Really frustrating, since I paid a lot of money for this, and expected it to work.
EDIT: Okay, now it works just fine, except for one thing: it only runs at 2560x1440, at only at 60 hz.
Just a little while ago it was running at 3440X1440, but only at 45 hz. What is going on...
SPARTAN1147789Hey there, our CS team should be reaching out to take care of you.
SPARTAN1147789
82
Jan 26, 2018
YanboWuThanks for the help.
ibibass
86
Jan 26, 2018
YanboWuHey, I'm having major issues with mine right now. Any ideas for a fix?
SPARTAN1147789
82
Jan 26, 2018
ibibassWhat graphics card/PC are you using, As it sounds like it may be hardware/software related. Make sure in the osd that displayport 1.2 is selected, don't know if that's the problem. But it sounds like something is limiting the bandwidth of your monitor, so I would try that first.
ibibass
86
Jan 26, 2018
SPARTAN1147789I'm using a 2017 macbook pro with a usb-c to displayport cable. The monitor is set to displayport 1.2. the weird thing is that it works fine with HDMI with another laptop, but 21:9 doesn't work over displayport on mine.
snailzrus
73
Jan 26, 2018
I just came here to mention this. Like what the heck man?
snailzrus
73
Jan 26, 2018
FusfaceYou got 100.34? Was your shipped via UPS as well? I got $138.72 and another guy for $146.XX... wtf is going on?
JeeTheMen
49
Jan 26, 2018
Fusface114.04 CAD with ups.. It is just me or they claim they had a agreement on duty and it was supposed to be around 43$?
SPARTAN1147789
82
Jan 26, 2018
YanboWu Heard back from customer support, it looks like they are going to send a replacement.
Thanks for all the help .
snailzrus
73
Jan 26, 2018
JeeTheMenI'm submitting a support ticket right now to see if they know anything. The fact that all our duty/tax numbers are different seems super shady. I personally despise UPS. Everything I've ever gotten through them has been late, fucked up, or both. If we are meant to pay some kind of duty/tax, you think it would be the same number across the board, right? Like, we all paid the same amount of money for it. It's valued at the same thing...
Fusface
6
Jan 26, 2018
snailzrusI mentioned above but ya my package is shipped with UPS and in Toronto. It could be the variation in taxes in different provinces in Canada.
JeeTheMen
49
Jan 26, 2018
snailzrusUPS charge a 'on top' fee of 11$...for nothing.... I hate them...
snailzrus
73
Jan 26, 2018
FusfaceYeah the tax rate difference between ON and BC is literally 1%. I feel like we're getting cheesed here.
Found the link to the post @Will made about the expected duty being around $46 CAD. @WSDylan @JeeTheMen @Fusface
JeeTheMen
49
Jan 26, 2018
snailzrusHere's Will post: "Hey everyone, good news! We've found a more efficient way to ship the Vast to Canadian customers. Because of this, we have reduced the price of Canadian shipping to $50. All existing transactions will be automatically updated, no action is required if you've already joined the drop. Additionally, we were able to get a quoted range for the import duty Canadians will have to pay. After duty and clearance fees, you can expect to pay $46 Canadian."
So 50+46=96 plus 11$ ups scam fee.. 107$ CAD Plus tax.. I'm pretty much there... I'm must have been to exited to get this drop and just retain the 46$ part...
Fusface
6
Jan 26, 2018
snailzrusWell I'm sure it's not a scam, but I wouldn't mind helping you look into this, considering we have a good sample size of people that has bought the exact same product around Toronto.
snailzrus
73
Jan 26, 2018
JeeTheMenThe $50 was charged at checkout though, it's not charged upon receiving. We're $50 USD in already, so ~$62CAD + $46 CAD = $108 CAD all said and done. What we're looking at right now is $62 + ~$125 = ~$187 just to get the damn thing. I paid less duty when purchasing a pre-built PC from CyberPower for my brother. It cost well over a thousand dollars and the duty was just a hair over $100 at the time.
snailzrus
73
Jan 26, 2018
JeeTheMenBruh. My package just left my hometown and arrived in Seattle. It arrived in my city at 4:46 and checked in at Seattle an hour later. Why is it in Seattle?! Am I going to have to play double duty?!
antoinecampeau
3
Jan 26, 2018
snailzrus+1, @Will please help us canadian fix theses outrageous fees.. My friend was asked 111$CAD with UPS, still waiting for my "quote"
snailzrus
73
Jan 26, 2018
skCoryHey, trying to collect Data here. What were you quoted for on import duties/taxes?
snailzrus
73
Jan 26, 2018
antoinecampeauJust got off the phone with UPS. They explained all the charges. It looks like there is $41 charge because the package originated in China, ie it was manufactured there. The rest after that was explained as all government charges. UPS is claiming that they are not imposing any extra fees on these quotes and that the quote comes directly from Canadian Border Services who is using the "certified" information that the shipper (MassDrop) signed.
JeeTheMen
49
Jan 26, 2018
snailzrusThat's bs... Got my invoice in hand... They charge a 10 $ plus tax of broker fee...
snailzrus
73
Jan 26, 2018
JeeTheMenThis might be the last time I buy from MassDrop either way. $46 becoming $138 is a pretty big f-up.
inifist
99
Jan 26, 2018
snailzrusMines went to 3 different places in New Jersey over 3 days and I live on the other coast ;-; I feel like they ran outta space on the bus each time for me.
snailzrusHey there, that does seem a bit odd. We are looking into this and will update the group when we have more information.
CharlieMason
107
Jan 26, 2018
snailzrusThat isn't Massdrop's fault, although I can understand your problem with the ballooning cost. This is entirely up to the local government and the charges they apply for customs and duties.
snailzrus
73
Jan 26, 2018
CharlieMasonYeah I know, but there wasn't an upfront warning over it. I was expecting it to be treated as US to Canada, which I knew would have some duty, but it's being treated as China to Canada because "it was manufactured in China". I'm pretty sure most of the junk I buy from evike is made in China or other non-NAFTA countries. Same with a couple things that shipped from NewEgg USA back in the day.
skCory
12
Jan 26, 2018
snailzrusHey man,
A discouraging $138.72 CAD.
After US conversion that's over $200.00 CAD in total for shipping. Definitely not too happy.
CharlieMason
107
Jan 26, 2018
snailzrusActually, while it wasn't written in bold and italics in the title, it was already made clear that the items would be shipped directly from place of manufacture. That is one of the methods used to keep prices low. It should have been clear customs charges would have been applied to the monitors, though I do agree that it's a bummer that customs charges are cloudy and different for different places. I don't see what MD could've done about that. Maybe governments should make their customs charges transparent.
snailzrus
73
Jan 26, 2018
CharlieMasonNo, they actually said that they would not be shipping from the manufacturer facility as it was not setup to ship single units but instead pallets of product. Idk where you're getting your info from, but I'm getting mine from MassDrop employee posts in the discussion for this drop.
They even clearly stated that there was a delay of the shipment that was in transit from the manufacturer to MassDrop's warehouse due to weather at sea.
The tracking number I have says it was shipped out of MassDrop's facility in Edison NJ.
Basically everything points to the opposite of what you said.
GamePois0n
13
Jan 26, 2018
snailzrusprobably the guy who requested the charges saw the "made in china" tag LMAO
q2klepto
38
Jan 26, 2018
FusfaceWhos your carrier? Mine is USP and I owe $146 very disappointed.. Was led to. Believe fees would be around $50
Freaking hate ups going to try and clear it myself
antoinecampeau
3
Jan 26, 2018
q2kleptoJust called and mine with UPS is like 155$. Considering not even paying it and get a refund. It's so bad it's killing this deal. Total for shipping taxes and duties = about 60 cad for shipping and 155cad for fees and custom = a whopping 215 to get that damn thing. @YanboWu @Will can I just decide not to pay the c.o.d and they will ship it back to you so I get a refund..?
Lokgolo
25
Jan 26, 2018
snailzrusI've always heard about Customs charges being outlandish for importing to Canada, but your scenario just sounds ridiculous. I'd research if Canada Govt. collects a higher duty on "made in China" products. I'm looking at this site: https://www.cbsa-asfc.gc.ca/travel-voyage/pdt-pdt-eng.html
q2klepto
38
Jan 26, 2018
JeeTheMenYup this is garbage - esp when we can get 3440x1440p@100hz on eBay with Free Shippping and less duty than this (happened with 2 Crossover and a QNIX monitor - very little charges)
Going to try and clear it myself and if the duty is over $75 im not going to accept it
antoinecampeau
3
Jan 26, 2018
q2kleptoSpoilers, it's going to be around 100$
q2klepto
38
Jan 26, 2018
antoinecampeauyou tried clearing it yourself? Usually Customs is pretty good vs UPS who is the absolute worst.
Is the monitor in your city?
q2klepto
38
Jan 26, 2018
JeeTheMen"we were able to get a quoted range for the import duty Canadians will have to pay. After duty and clearance fees, you can expect to pay $46 Canadian."
This was THE biggest reason i went with the VAST as opposed to getting something 3 months ago from eBay (Viotek) ...MD has lost a lot of respect from myself and this will make me think twice about their promises
antoinecampeau
3
Jan 26, 2018
q2kleptoMonitor is in my city, but on this site https://www.cbsa-asfc.gc.ca/travel-voyage/pdt-pdt-eng.html , it's about 110$ (exactly what my friend paid). I will call ups with his tracking number and adress and see in what way it's different and pay the duties in any way. Last time with Massdrop aswell here..
evrial
29
Jan 26, 2018
q2kleptoIsn't Canada and US free trade zone? Technically you're purchasing from MD, not China.
Juanathan007
16
Jan 26, 2018
q2kleptoGot some good news as I just confirmed with border security there is no duty on computer monitors (Classification number 8528520000) when brining it back yourself. You would just pay the taxes.
q2klepto
38
Jan 26, 2018
q2kleptoJust called UPS - the monitor isnt in my city yet (Winnipeg) probably Monday. Ill go to the UPS office grab the clearance forms and then to the CBSA office down the street.
Not cool...debating whether or not to just ask MD for a full refund and order a Viotek monitor from eBay
antoinecampeau
3
Jan 26, 2018
Juanathan007Which is 110$ on 740$
q2klepto
38
Jan 26, 2018
tgrobbinsLet us know what CP put you down for COD...i wonder if itll be much cheaper than UPS
q2klepto
38
Jan 26, 2018
Juanathan007If you go to https://www.cbsa-asfc.gc.ca/travel-voyage/dte-acl/est-cal-eng.html and plug in todays exchange rate (which is pretty good) $549USD = $677CAD. Estimated taxes would be $87CAD
I"m thinking thats what the CBSA office will come up with when i try to clear it myself on Monday- and UPS is coming up with inflated "government charges"
Ill update this thread then. I'm thinking CBSA will be much cheaper than UPS
tgrobbins
0
Jan 26, 2018
q2kleptoIf it ever moves. Tracking info hasn't updated and Canada Post label still simply says the label is created.
q2klepto
38
Jan 26, 2018
Juanathan007I love how the UPS invoice has $41.10 for Duty and $58.08 for "Other"? WTF

search
evrial
29
Jan 26, 2018
q2kleptoYou will pay 13% = $71.5 Manitoba GST + RST 8 13[2] https://en.wikipedia.org/wiki/Sales_taxes_in_Canada Much better than import in most of the Europe about 10%+20%=33% over free 150EUR limit.
Juanathan007
16
Jan 26, 2018
q2kleptoYeah that's crap...I'm heading over tomorrow to grab mine I'll update the group what happens. I'm expecting to just cover taxes (13%)
christian.reeves
64
Jan 26, 2018
Hi SPARTAN114778922 -- The CS agent that assisted you was a bit confused, Massdrop does reserve inventory to make sure we can help get you a replacement for cases like this. If your CS agent hasn't reached out to you already, they will shortly to help work with you.
SPARTAN1147789
82
Jan 26, 2018
christian.reevesI have heard from customer service and they are assisting me now, thanks for the help.
Fusface
6
Jan 26, 2018
q2kleptoIt could be canada's eco fee on electronics. also i got ups too with Amount of Duties and/or Taxes:100.34 CAD and im in toronto
q2klepto
38
Jan 26, 2018
FusfaceDid you try and clear it yourself?
tgrobbins
0
Jan 26, 2018
FusfaceYou're lucky. UPS confirmed it's being transferred to Canada Post, estimated delivery Feb 10 (!)
gn0w
18
Jan 26, 2018
christian.reevesCan I get in on that action? My monitor was DOA. :(
Fusface
6
Jan 27, 2018
q2kleptowhat do you mean by clear it?
q2klepto
38
Jan 27, 2018
q2kleptonm - i just realized CanadaPost was your carrier and they charged you $100ish
Juanathan007
16
Jan 28, 2018
q2kleptoWent over yesterday and picked up my order. Literally no hassle just paid taxes the customs officer clearly mentioned there would be no duties on computer monitors. Just set it up and zero dead pixels..havent noticed any bleeding as of yet so I'm very happy with this product so far.
RangerXML
356
Jan 28, 2018
AveryC
search
Got my monitor yesterday, ended up rearranging my entire desk because the monitor was a lot larger then I had thought it was. One observation and I think others have made this as well, the DP cable is too short, it barely reaches from the monitor to my computer, I ordered a longer one from Amazon, but 4' is silly for a standard computer under the desk set up.
JeeTheMen
49
Jan 28, 2018
RangerXMLHave you guys experience screen flickering? Ive just played PUBG and my screen was flickering from time to time....
RedBirdhaus
1
Jan 28, 2018
JeeTheMenI bought two of these monitors and I am also noticing screen flickering on one of the displays. They are on different PCs ATM so ill swap them tonight to make sure its not the PC or Drivers.
JeeTheMen
49
Jan 28, 2018
RedBirdhausCan you let me know how yours go? Also are you running them with the display port a 100 mhz?
RedBirdhaus
1
Jan 28, 2018
JeeTheMenYeah I am
CharlieMason
107
Jan 28, 2018
JeeTheMenI do get screen flickering under certain conditions in some games, and non in some others. But it might not be the kind of flickering you get. Here's a video of mine. I haven't been able to figure out what causes this. https://www.youtube.com/watch?v=9j5LZDW1ueE
RangerXML
356
Jan 28, 2018
JeeTheMenNo flicker here, Destiny 2 and Star Citize, I’ve been swit between the various modes as needed for dark situation.
Playername
3
Jan 28, 2018
CharlieMasonI'm having flickering as well, with the first game I tried, Prey. It looks exactly the same as what is in your video. This happens when i turn freesync on and load certain games. If freesync is off, i don't have this issue.
Integrals
8
Jan 28, 2018
RangerXMLDo you notice any bad ghosting in SC? For example, when I load up the single player map, the asteroids have trails whenever I move my ship. It's pretty bad.
RangerXML
356
Jan 28, 2018
IntegralsOnly when I’m in RTS mode (stick down to change modes), in normal I don’t notice ghosting. Also found FPS mod is great for seeing in the dark, I do use RTS mode to make out details in the distance since it seems to crank sharpness to 11.
SPARTAN1147789
82
Jan 28, 2018
CharlieMasonI believe freesync is your problem, disabling it should fix it if you have it enabled. For what ever reason the driver that comes with monitor has a freesync range of 40-100hz, but the monitor is only capable of 49-100hz which causes a gray screen to occur when your framerate gets low. If you disable freesync it should fix your problem.
JeeTheMen
49
Jan 29, 2018
CharlieMasonNot the same as mine... My screen goes black for maybe 1 sec and then come back... It happened in average a 2 to 4 minutes interval in my first game of pubg and same thing happened in destiny 2... Then for the rest of the afternoon I was not able to replicate it...
RangerXML
356
Jan 29, 2018
AveryCI started noticing some strange colorful artifacting on the screen and all of a sudden some black flashes which last about a second. I really don't know if its being caused by stress on the short cable, I'm getting a 6' cable in tomorrow so I'll see. Another thing to not, it only started up after I had a video on one side of the screen from youtube and a gif on the other side of the screen.
JeeTheMen
49
Jan 29, 2018
RedBirdhausI was not able to reproduce the flickering yesterday afternoon and this morning...maybe a loose cable? Continuing the investigation...
CharlieMasonoh man that blows! I had mine since Friday and it works soooo great. (I know, rub it in, no I'm just saying mine works ok) Also I'm NOT using the DispPort cable that came with the monitor
DO you have an nvidia ? do you have two monitors connected? even if not also change the display port on the card - plug it to the DispPort furthest from the motherboard. No I'm not making shit up, there are some strange issues with NVidia and first disport.
JeeTheMen
49
Jan 29, 2018
stupidusernamecheckyes nvidia 1080...and single monitor...I will try your recommendation anyways...thanks
q2klepto
38
Jan 29, 2018
Juanathan007UPS Is the most garbage carrier. I let them know on Friday that ill be clearing it myself, but today theyre saying they have to "attempt" to delivery it. Like WTF - just hold it for me ill be doing half your job and picking the damned thing up myself.
Itll be a long time before I buy anything from Massdrop again
gonzap50
24
Jan 29, 2018
q2kleptoMassdrop might have their issues, but how is it their fault if UPS messes up?
evrial
29
Jan 29, 2018
gonzap50IQ 70 ¯\_(ツ)_/¯
q2klepto
38
Jan 29, 2018
Juanathan007Yup just cleared it myself - bypassed UPS together, the monitor should be duty free (UPS tried to charge duty) - all in all it cost me $88CAD to clear it via CBSA
UPS is robbing all of us - avoid them at all costs - they always try to pull this crap
RedBirdhaus
1
Jan 29, 2018
JeeTheMenI swapped monitors around and have also not been able to reproduce the flickering.
CharlieMason
107
Jan 29, 2018
stupidusernamecheckMine works just fine as long as I don't have FreeSync on for specific games. So for example, The Witcher works perfectly with FreeSync off and there's no tearing any way so it isn't a loss. Another example, Call of Duty: Infinite Warfare has minor stutters when going out of FreeSync range but doesn't exhibit the color flashes Witcher does when going out of range.You saw what it looks like with Freesync on in the video above. I've only had to turn off FreeSync for a few games so it's totally fine, those games have issues with FreeSync on my second monitor an Asus VG278Q anyway and we know that Freesync isn't properly supported by some games and is per application dependent. The only difference with the way these issues manifest themselves in the two monitors is that there is intermittent blacking of the Asus monitor out of the FreeSync range, whereas the Vast looks like the panel is shorting out or something. Since I use an AMD GPU(RX Vega64), I can just turn off FreeSync specifically for those games in the control panel and have nothing to worry about afterwards. Love the monitor.
CharlieMason
107
Jan 29, 2018
PlayernameYou don't have to turn off freesync on your monitor completely. You can turn it off for specific games and programs in your AMD control panel. I would recommend turning it on globally, and turning it off for specific games because leaving it in AMD optimized may not be the best option. This will also save you from the hassle of having to turn FreeSync on or off everyone you want to run specific games.
Mahlergreen
3
Jan 30, 2018
ibibassWere you able to get display port to work with the native resolution and refresh rate? I had the dreaded "No Signal" message during setup. The Vast will show the post diagnostic messages during boot, but Windows won't boot in a login screen via display port. I got the "no signal" message unless I either (1) use a HDMI connection or (2) have a second monitor connected to Windows via HDMI.
Everything is working for me now. The last change I did was to perform a "Factor Reset" at the Vast and change LOS to 3 in the display port sub menu. If you are still having issues, maybe give that a try, best of luck!
CharlieMason
107
Jan 30, 2018
MahlergreenWhat exactly does the LOS setting do?
Mahlergreen
3
Jan 30, 2018
CharlieMasonLike several other settings (DCR in brightness / contrast menu), I have no idea what LOS suppose to do. I tried all the suggested solutions from Google results (swapping DP cables, unplug power to Vast & PC, reinstall Nvidia driver, etc) without any success.
Frankly, I was desperate and about to contact Massdrop for support. I know that my video card has display port 1.4 and noticed the Vast only has setting for 1.1 and 1.2. I had a feeling that the PC hung when switching from DOS to graphic mode when Windows boots. Because of that, I thought there is a sync or mismatch with the signal some where. So I went ahead and messed around with the DP sub menu. Changing DP to 1.1 actually made it worse and then I noticed the LOS setting. So I fiddled with LOS=2 but LOS=3 seems to work for me.
tgrobbins
0
Jan 30, 2018
Juanathan007Wife just picked it up from the post office for me, $98 total.
Lokgolo
25
Jan 30, 2018
CharlieMasonI want to know what the LOS setting does too. I can't find any info on Google, and the Manual doesn't explain it. Can Massdrop have the manufacturer explain please?
Also, out of curiosity, I wonder if the firmware is able to be upgraded. I noticed the version in the menu is v0.1.
6969
9
Jan 30, 2018
YanboWuhaving the same problem, what is the fix?
liuhx
3
Jan 30, 2018
CharlieMason Its the on screen crosshair.
ibibass
86
Jan 30, 2018
MahlergreenI was unable to get it to work. Really disappointed too. Somehow stuck pixel are more important to Yanbo than a monitor just not functioning.
inifist
99
Jan 31, 2018
ibibassFinally getting my monitor today. Seems like getting a good unit is a coin flip between QA & Fedex. Then I needa dodge monitor tilt, bad construction, dad pixels, shipment smashing in my screen, no signal, etc. I need someone to shou the coin de whey.
Juanathan007
16
Jan 31, 2018
tgrobbinsYeah it's crazy how these shipping companies just tack on / justify random charges..yes I get they need to make a cut be profitable but that should be handled for the licencing rights not screwing the average person..
Juanathan007
16
Jan 31, 2018
inifistDid someone's screen get smashed during the shipping process?
NuclearLemons
46
Jan 31, 2018
CharlieMasongetting the same thing on the witcher 3
CharlieMason
107
Jan 31, 2018
NuclearLemonsJust gotta disable FreeSync on it in you AMD Radeon settings.
inifist
99
Jan 31, 2018
Juanathan007a bunch of peoples did. Thankfully mines came out perfect so far.
JeeTheMen
49
Jan 31, 2018
yes its very hot but I believe its normal...I ve read so on many review....For the screen flickering I ve replug all my cable (power cable was hard to put all the way in) and the flickering seems to be gone...So it may have been a badly plugged cable...Still investigating
Lokgolo
25
Jan 31, 2018
JeeTheMenHas anyone encountered diminished backlighting at the sides and bottom? Mine is worst at the bottom, leading up from the bottom by a bit more 1/2 an inch. It's also causing diminished color response as well i.e. not a vivid.
Edit 1: Debating if I should contact support about this being a defect and asking for a replacement. Thoughts? Edit 2: I'm actually measuring about 3/4 inch dimness bleeding up from the bottom...
WatchAndWarrant
10
Jan 31, 2018
LokgoloA slight vignette effect is present on mine, depending on viewing angle. When I pedestal the monitor up, this shadowing in the bottom corners and the bottom edge disappears. Just an un-ideal viewing angle problem, I believe.
WatchAndWarrant
10
Jan 31, 2018
JeeTheMenYep, had the same problem for a bit on day 1. Make sure that all of your cables (display and power) are firmly mounted. My power cable was a bit farther out of fully-slotted position than I would have thought after plugging it in. In addition, be sure that your graphics drivers are up to date and your rig is restarted to get them into effect. I haven't experienced any flicker or drop out since then.
JeeTheMen
49
Jan 31, 2018
WatchAndWarrantI second that...
RangerXML
356
Jan 31, 2018
WatchAndWarrantMy 6' DP cable just arrived today, but I really haven't been having any further issues, I did reseat the cables. But again, shame on Massdrop for thinking a 4' cable was ok to include with this, especially with the position of the actual port on the monitor, that is just asking to damage the monitor.
Lokgolo
25
Jan 31, 2018
WatchAndWarrantI noticed the same thing, that if I tilted it up, I could make the shadow much less apparent.
seizure
51
Feb 1, 2018
RangerXMLI ordered 10' just to be safe. I HATE the DP plug location though. I'm thinking about building/buying some sort of brace to keep the plug from torquing and damaging the port over time.
RangerXML
356
Feb 1, 2018
seizureI just hooked up the 6' and it relieves a lot of the stress on the port.
RangerXML
356
Feb 1, 2018
AveryCI got an HDCP handshake over the DP cable via the NV control panel and I had iTunes working with the monitor with the 4' cable by relogging into iTunes, but now that I switched to a 6' cable I can't play iTunes movies anymore, the screen turns on and off and iTunes locks up. Any suggestions?
ted
57
Feb 1, 2018
RangerXMLprobably something wrong with the cable
RangerXML
356
Feb 2, 2018
tedYa, I'm getting a hard knock lesson on DP and DP 1.2 cables, ordering a Accell cable now which supposedly will take care of the issue, ended up going with the 10' cable since the 6' cost about the same. Funny thing the cable I ordered advertised as 1.2, but reviews said it had bandwidth issues.
JeeTheMen
49
Feb 2, 2018
RedBirdhausFlickering came back yesterday.... Will try a different displayport cable... 😥
HackinSpock
4
Feb 2, 2018
RangerXMLHas the display port cable stopped the flickering?
RangerXML
356
Feb 2, 2018
HackinSpockYup, switching to the 4’ fixed the flicker. The new cable will be here on Saturday.
JeeTheMen
49
Feb 2, 2018
RangerXMLAre u using a 1.2 displayport cable or a 1.4?
RangerXML
356
Feb 2, 2018
JeeTheMen1.2, as far as I’m aware this monitor is only 1.2. Both cables I ordered were 1.2, but the fir one didn’t work.
HackinSpock
4
Feb 2, 2018
RangerXMLIs the 4' the only length that fixes the problem, because I need a 10'
RangerXML
356
Feb 2, 2018
HackinSpockThe 4' was the stock cable that came with the monitor, when I ordered the Accell DP 1.2 cable from Amazon the 10' was cheaper then the 6' so I got that. The prior 6' cable which was also advertised as a 1.2 cable had the flicker issue (I also experience flicker issues when the 4' stock cable wasn't properly seated) and from reading the reviews people were complaining that the cable I bought didn't have the proper bandwidth for a 1.2 cable.
ibibass
86
Feb 2, 2018
Bottom bezel on mine is getting pretty hot too.
Massive17
17
Feb 2, 2018
ibibassHas MD addressed this issue? Sounds like quite a few people are experiencing it.
SPARTAN1147789
82
Feb 3, 2018
Massive17How hot the bezel gets seems to depend on the monitor's brightness. Mine is set to 38, so it is just slightly warm, but not hot. However, it does get hot if you crank up the brightness. Though, it is not something I would worry about and massdrop seems to be doing a good job about sending replacements if your monitor has a defect.
I just got my replacement unit in and it is much better than the original (suffered from 6 dead pixels), the replacement does have 1/3 of a single dead pixel (red led on one pixel is out). But it is not something anyone could notice unless they were looking for it.
The only things that seemed a bit wierd was the freesync setting, but I found plugging in the displayport cable to the port at top of the graphics card (furthest from MB) seemed to fix the random gray screen in game. However, there is still a minor level of flickering while watching videos (fullscreen) with it on, so as long as you just turn it on when playing games and leave it off otherwise it seems to work now (at least for me). Also, freesync has a range from 40-100Hz and supports Low Frame Rate Compensation (LFC), which is better than it was advertised to support.
The input lag also appears to be non-existent. I don't have the proper tools to measure it, but I was able to score 162ms for a reaction time on the reaction time test from humanbenchmark.com with this monitor. Previously, I was only able to score in the 190's using my previous 75hz TN monitor. So I don't believe input lag is an issue.
Regarding ghosting, it is not noticeable unless there is a a transiton from dark grey to light gray/white, even then it looks more like typically ghosting than the smearing people reported with other monitors using the same panel. With that said, I cannot personally notice it in games and it doesn't bother me, but it's something to keep in mind if you are someone who is really sensitive to ghosting.
Overall I have to say I am very impressed with monitor and can confidently say it's the best monitor at it's price, even if it's $50-$100 more at the time of the next drop.
JeeTheMen
49
Feb 4, 2018
RangerXMLI am trying hard not to return my monitor but I still experience some black screen from time to time....changed the DP cable for a new one and I am still stuck with the issue... I just realize this morning that my GPU as a 3th dp output (fattest from my Mobo)..I currently testing that but im fearing that after this I will be out of option to try.... My monitor brightness is set to 100 ( surrounded by windows) and the bottom bezel is getting pretty hot....maybe the black screen are related to overheating because of that? any thought?
RangerXML
356
Feb 4, 2018
JeeTheMenGot the new cable and it’s working out here, no issues besides those associated with alt+tabing out of a game at a bad time. Monitor does get warm, but nothing really I’m worr about, had older 120hz monitors that got down right toasty. I’m even using the “RTS” mode despite the alternate modes not looking that great, in games, it actually looks like Reshade a bit.
SPARTAN1147789
82
Feb 6, 2018
JeeTheMenThe only thing I can suggest is to make sure you are using a vesa certified cable (the head of the cable should have a D symbol on it), the default cable that came with the monitor is certified from what I can tell. Also, I am not sure what graphics card you are running, but set the graphics card clocks to the default settings. Especially the memory clock as overclocking the memory has led me to a similar experience you are having with my previous monitor setup. I am pretty sure you are running a Nvidia card, but make sure you have the Freesync option disabled in the OSD, not sure if this could cause the issue you are describing but it won't hurt to try. Also, make sure you are running this monitor at it's default refresh rate (100hz) as overclocking could cause the issue you are describing. If none of these suggestions work, I would suggest you lower the brightness just to see if the issue continues to occur.
JeeTheMen
49
Feb 7, 2018
SPARTAN1147789My card is a nvidia 1080 GTX and it's not overclocked... Monitor is at 100mhz in the nvidia control panel and all cable I've try are certified.... At this point I have requested a Rma and my second monitor is on the way.... I just hope this one will be worry free.. And BTW top notch consumer service by massdrop. So far they handle my case like champion, big thumbs up to them!
SPARTAN1147789
82
Feb 7, 2018
JeeTheMenI'm glad Massdrop was able to help you out as well, I got to say I also got excellent service from them and the replacement they sent me was much better than the original I got. Hopefully you just got a bad panel and the replacement works out for you.
JeeTheMen
49
Feb 7, 2018
SPARTAN1147789And thanks to you for your experience feedback and tips!
gn0w
18
Feb 7, 2018
christian.reevesSo far it’s fantastic.
sal995
0
Feb 7, 2018
gn0wHi How is this monitor on streaming movies or watching contents on kodi
ibibass
86
Feb 8, 2018
JeeTheMendid you have to send it back?
JeeTheMen
49
Feb 8, 2018
ibibassYes but I'm still waiting for my replacement to arrive...then, I would sent it back
ibibass
86
Feb 9, 2018
JeeTheMenDarn. I just threw away the packaging... And my monitor doesn't work with displayport... Crap.
JeeTheMen
49
Feb 9, 2018
ibibassYou will be able to use your replacement box... They sent the replacement b4 you had to ship the defective!
Lokgolo
25
Feb 9, 2018
JeeTheMenI ended up doing an RMA on mine over the shadowing effect along the sides and bottom. Support said that's not normal, so they'd switch me out. I expect my replacement to arrive around Wednesday next week.
ibibass
86
Feb 10, 2018
JeeTheMenOh, phew. I'll send a message!
Chaos_Therum
7
Feb 11, 2018
AveryCSo I'm having the intermittent screen going black issue as well. I've reseated all cables multiple times made sure that they are very snug. I've made sure freesync is disabled I'm using a 1080, it seems super intermittent as well I'll maybe get a burst or two a day where it will black out ever couple minutes then it will be fine for the rest of the day. It doesn't seem to have a pattern it's happened in game and out of game. Any ideas would be much appreciated I haven't tried a new displayport cable yet that will most likely be my next step and if that doesn't fix the issue I might have to RMA it.
JeeTheMen
49
Feb 11, 2018
Chaos_TherumI have not been able to sort it out... I've change the DP output, bought a new DP cable and of course make sure the cable are plug all the way in... Waiting for my Rma to arrive this week... Best of luck to you
Chaos_Therum
7
Feb 11, 2018
JeeTheMenWell I set it to DP 1.1 instead of 1.2 and I haven't seen an issue today though I haven't been on my computer much since I changed it.
JeeTheMen
49
Feb 11, 2018
Chaos_Therumwhere do you set that up?
SPARTAN1147789
82
Feb 11, 2018
JeeTheMenIn the osd under Other Settings in DP Config you can choose either 1.2 or 1.1. However, I don't believe 1.1 can support 100hz with the native resolution. So I don't know if that's really the best solution.
JeeTheMen
49
Feb 12, 2018
SPARTAN1147789Oh I see... So no it's not... It's a gaming monitor after all... I've paid for that 100 MHz... Thanks
Chaos_Therum
7
Feb 12, 2018
SPARTAN1147789Well that explains the ghosting though I didn't get any black screens while it was set to dp 1.1 I have set it back to 1.2 let's see if I get the issues again.
JeeTheMen
49
Feb 12, 2018
Chaos_TherumWhen I set mine to dp 1.1 the monitor said"no signal"...had to switch back to 1.2...I was not able to make it display anything at 1.1
Chaos_Therum
7
Feb 12, 2018
JeeTheMenI had the same issue I had to unplug the monitor from the wall and computer then plug it all back in. Keep in mind it will be limited to 60 fps.
Lokgolo
25
Feb 14, 2018
Chaos_TherumGot my RMA in today, second monitor is much better. Still a slight shadow effect but way less pronounced. Also has one less cosmetic issue of trim not seating correctly on the original, ironically right in front of the "PASS" sticker on the bottom trim.
Overall I'm happy with this monitor, especially for the price. Now on to seeing if I can overclock the refresh rate. I believe I saw someone had been trying to do so?
JeeTheMen
49
Feb 16, 2018
RangerXMLcan you link me the cable that work?
RangerXML
356
Feb 16, 2018
JeeTheMenhttps://www.amazon.com/gp/product/B00CD1FB4E
Also, if you have anything plugged into the HDMI 2.2 port, try unplugging it and see if that works. Another thing that help with my iTunes issues I had was to go into the Nvidia control panel and turn vsync off for itunes.exe
JeeTheMen
49
Feb 16, 2018
RangerXMLThank you! It's it working at 100mhz? (listed at 60 mhz....)
RangerXML
356
Feb 16, 2018
JeeTheMenYup
search
JeeTheMen
49
Feb 16, 2018
RangerXMLThank I'm ordering it right away
GranoblasticMan
1
Oct 24, 2018
CharlieMasonTook me a long time to find too, but after about a dozen different Google searches, I saw the specs for another monitor mention "Los: The Los feature puts a crosshair overlay on the middle of the screen"
Sure enough, LOS 1, LOS 2, LOS 3... They're 3 different shapes of crosshairs. -_-
CharlieMason
107
Oct 24, 2018
GranoblasticManYup, someone else above said the same thing and I was able to confirm. Just a weird name for that feature making it seem mysterious.
DrZanzibar
2
Jul 31, 2019
ibibassYeah. Me too! Did you ever figure out how to change the monitor DPI?
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