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The Email sent detailing the issues with the tilt-lock did not give instructions on how to inform massdrop of your preference about getting a chair with or without a tilt-lock. I'd like to know how to inform whatever relevant parties of my preference.
i open'ed a ticket but yeah it should be more clearly stated.
apologies for the confusion! you can reply to the email you received, or send your request to firstname.lastname@example.org.