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I like the chair so far. It's a bit firm, but that will just take some getting used to. The assembly instructions were terrible. I had a doozie of a time getting the backrest attached. The screws refused to line up when I put them through the support on the seat.
How the heck do I attach the head pillow?
Go look at the pictures in the drop. The 3rd to last picture shows the bands going through the opening in the headrest area and a plastic bit that goes in the straps to hold the pillow up.
And I agree about the instructions.
Really do not think they put much thought into how much the new material was going to affect the seat. No added contour to help cradle - like a bucket seat, and due to the soft leather upfront, I feel like I am almost sliding/leaning forward off the chair. The difference in softness, between the new material and leather could have been sewn together in a functional and very comfortable manner. Instead I think they just made a random design and ran with it.
Hoping it breaks in much nicer, really feeling more and more disappointed each day. Already leaning towards trying to sell it.
WARNING - Due to the design of the chair, if you do not sit all the way back, it can and WILL - TIP/FLIP forward.
*I was holding my 3 month old, tried to sit down, without going all the way back... and the chair flew forward. Came inches from my daughter hitting her head on my glass office desk.
Quite disappointed in the design of the seat cushion too. The combination of the two materials was not done intelligently. The leather is much softer, and the new material is quite firm. Adding the leather infront means you are always leaning/sliding forward.
*Seat feels better, but still way to firm.
High quality office chairs do NOT tip like this. Really disappointed.