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Looking at other peoples reviews I was really hesitant to order the chair and since I'm 6'7 and 300lbs it was a bit of a gamble. Chair arrived a week later with one damaged part (plastic around back rest rocker lever) but everything else looks great. The seat is really comfortable but I can see it being uncomfortable for smaller people. Backrest is high and wide enough for me and I really like the pillows. I'm really satisfied with the product and the quality.
I'm sorry to hear that the back rest rocker level came broken. Please contact us at email@example.com. We will definitely replace it really fast.