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Shipping: 0/5 - Whoever you are using to ship this, they need to stop being used. The package came in torn and dented in several places. This translated to damages to the actual product - the backrest has a permanent indentation and the backrest adjustment mechanism's cover is cracked quite badly. Absolutely unacceptable.
The chair itself: 5/5 - It's a bit firm, just the way I like it, and quite easy to put together by yourself. Exactly as indicated and I love it. No problems with the chair itself, just its condition upon arrival.
Overall: I really hope I can get plastic parts by warranty. I'm not going to deal with returning this, but I can replace plastic parts by myself.
As an add-on to anyone looking to buy this, I'm 6' 0.5" and 218 pounds. It supports me pretty well. If you're quite bony on the backside or carry a lot of excess fat, no judgement (everyone's got their own preferences) but this chair is definitely going to feel weird to you. There isn't much room horizontally, even after adjusting your armrests to be as far out as possible. The cushion is firm and will take a lot of breaking in. Get ready for a numb backside if you haven't got much meat on you to cushion your rear, it'll be like that for a month or two at least, it seems.