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Fancypenguin
0
Jul 27, 2017
Current email chain with support. Tldr: no updates at this time
Is there any update to the time line for shipping? All communications indicated an estimated ship date of 7/25/17. This date has passed and no updates have been made available.
Thank you for your time!
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Gwen Gwen (Massdrop Community Support) Jul 26, 10:45 AM PDT
Hi,
Thanks for contacting Massdrop Community Support! We do apologize for the delay in shipping your order and are doing everything we can to get this resolved as soon as possible.
Your concern is understandable and I have flagged this to our logistics team. They are currently looking into what is going on with the delay and once they have more information, they will update the group via email.
Please keep an eye on your inbox for any email updates from our logistics team, but feel free to reach out if you have any questions in the meantime.
Best, Gwen
Have more questions? Feel free to check out our Help Center > Massdrop Inc. 655 Montgomery Street Suite 800 San Francisco, CA 94111 [NE268K-XQYR] Gwen,
It has been 24 hours since our last correspondence, and I have still not received an update. I believe ample time has been given to determine why there has been a delay and would appreciate a direct response to the matter.
Thank you for your time. Show quoted text
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Gwen Gwen (Massdrop Community Support) Jul 27, 10:02 AM PDT
Hello,
I appreciate your patience regarding this delay. I reached out to our logistics team yesterday and was told there should be an update within the next few days. That is all the information I was given. I have been keeping an eye on the drop page, but there is no update as of yet.
I apologize for the lack of information at this time, but hopefully we will have an update by tomorrow.
Please let us know if there is anything else we can help you with.
Best, Gwen
Fancypenguin
0
Aug 9, 2017
FancypenguinGot a shipping note today. Support got back with me and said they got the second half of orders this week, so shipping should be this or next week for those that haven't received their shipment. Cheers
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