Showing 1 of 9 conversations about:
View Full Discussion
An awful lot of reviewers who bought the chef's knife showed photos and/or reported the blade breaking or cracking.
This is big if true. Do you have a link to the reviews?
Everytime the chefs knife pops up, I am tempted to purchase, until I read the discussions. The problem may have been fixed. But earlier bad reviews are hard to shake.
Call it what you will, I was briefly interested and you can call it reporting bias, but you won't find me buying this set. For that matter, I have never seen blade breakage reported on your other collaborations, thus I believe you have your own bias as well.
EDIT: I have a question for you since you have dismissed as reporting bias. If that is the case, do you reimburse international buyers for their shipment to get a refund or warranty or are they just out of luck? Do you pay these same buyers shipping back to them as well as any customs fees or are they just out of luck?
I’m not dismissing the problem outright as a reporting bias, the defect rate on this is definitely higher than other knives. I’m trying (ineffectively) to say it’s a still pretty low on an absolute basis (say less than 3%).
For domestic orders we pay return shipping if someone requests a refund or a replacement. For international I’m not sure I will have to check with our CS team and get back to you.
Probability doesn't matter, once word gets out about an interesting issue, it's pretty much remembered for life, especially with knife enthusiasts. But it is like that with any 'new and hot' products, if the product fails to initially deliver, that impression will forever stay with the buyer. Heres what I remember about these 3 knives without looking at any previous reviews
The Vital had rusting and cracking issues probably due to poor heat treat. There would be a hairline fracture where rust would set it, or the blade would outright snap (some of the pics were in half). Massdrop identified that there was a manufacturing error and the factory in theory fixed it. Some claims of the knife not being sharp from the factory.
Takumi series, the first one kiritsuke, had a major gap with the fit between the handle and the blade, which can cause food to get stuck in there. Many people just filled it with glue. The nakiri and pairing did not have this issue for some reason (or it was not reported in the discussion. Also, my personal pet peeve, was this was not a single bevel knife.
I owned and returned the takumi kiritsuke and wrote a rather..... not fun review. first time i was not happy with a massdrop item, but i pretty much blame apogee's QC department, but found out that massdrop's customer service is pretty efficient. Personally never buying apogee products ever again (or at least for the next few years). Knives are a pretty cutthroat industry, as there are many strong players in every knife category, especially if a high priced knife doesn't meet the quality standards of daiso's $2 kitchen knives.
The Takumi nakiri isn't supposed to be a single bevel blade, the nakiri is a double bevel style. If you want a single bevel blade with a very similar shape, feel, and intended use of a nakiri, look for an usuba.
opps i meant the kiritsuke